I booked Roomz 247 Manchester through Booking.com (reservation ref: *******316). The property required a £500 deposit by bank transfer, which I paid. When I cancelled, Booking.com acknowledged my proof of payment but has failed to issue a refund despite repeated follow-ups. They now ask for duplicate documents and continue to delay. I have had to escalate this to Santander as a chargeback/fraud case and put Booking.com on notice of formal complaints to UK regulators (Action Fraud, CMA, Trading Standards), the EU ODR, and the Dutch Authority for Consumers & Markets (ACM). Consumers should be aware: Booking.com allowed a property to request direct bank transfers, leaving customers unprotected. Their customer service has not resolved the matter after weeks. Proceed with extreme caution if asked to pay deposits outside of Booking.com's secure system.

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