Retro Stage has a rating of 2.95 stars from 756 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Retro Stage most frequently mention customer service, tracking number, and poor quality problems. Retro Stage ranks 13th among Clothing Other sites.
This company responds to reviews on average within 10 days
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The clothes and products (including shoes, hats, and accessories) are absolutely beautiful and well made. They always have a great deal on unique retro fashion, which I absolutely adore 🥰. Not to mention, their customer service is impeccable. I had a slight problem with my last purchase and they quickly and efficiently resolved my issue. (Thank you so much to Luna for all of your help!) I highly recommend this site if you love elegant and fashionable clothing with a retro flare.
Pretty sure it's a scam or will take so long to arrive (even though it said shipped from a US warehouse) that it's no longer needed. They send a shipping confirmation that can't be tracked and when you question, by email, they say give us 5 days to investigate. They never do, dress was only 40 bucks (plus 10 shipping), but still ticks me off because I need dress for an event. You would've thought ordering almost 3 months in advance would have been enough time. Should've just done Amazon, lesson learned.
I spend over $250 and once the order was placed then updated the shipping to 30 days. I got an email saying "shipped" but the tracking info is saying "we have not shipped your order" buyers beware
Tip for consumers:
Place your buy 60 days out or don’t buy at all
Products used:
Nothing… still waiting for my product
I had to wait a while to get this 1950s-style, strawberry-print dress. It's pretty but runs small. Order one or 2 sizes up. You can always get a tailor to take it in if it arrives too big.
It's attractive overall & I got compliments when I wore it.
Tip for consumers:
This company should school themselves better on sizes for American women.
Products used:
A dress & bathing suit.
One dress never arrived and I was never credited for it or had a replacement send. The dresses I did receive were so tiny the sizing is crazy I am an a American size 12 I ordered an XXXL and it was still tight. Another XXXL was too big. We had to make them work but because of iffy sizes hard returns or exchanges not knowing if you will get it or not. I would not order from here again. The dresses we got were very pretty and looked good to wear for our event one time. Just a surprise with each order.
It took a lot of back and forth as they didn't have the dress I wanted in stock and didn't send me an order confirmation. Eventually, I was able to order a similar dress in a different colour. The sizing was a little off and I needed to get it adjusted but the dress was good quality material and not super expensive.
Their customer service could use some work though. They took for too long to get back to you and were really abrupt via email.
I ordered 2 dresses and shoes to match. All their clothing came from China which was an initial bad sign. I get the clothes in after a month and found myself disappointed by the quality of the fabric. All the fabric for the dresses was cheap costume quality. On the plus side, the clothing did appear like the images did, but the fabric and stitching was sad to look at. I got nice fabric boots with fluff on them and the cut of the fluffy accessorizing the boots was not clean and saw excess protruding out from where it was stitched in. It is definitely expensive compared to the actual quality you receive. As excited as I was to finally afford to gift myself their products, I unfortunately do not believe I will order from there again...
Tip for consumers:
Be prepared for Halloween costume materials.
Products used:
Red and white striped dress, knit dress and fluff red boots
Kira,
Thank you for your message and so sorry to hear that.
We are so sorry that the quality of our items does not meet your requirement.
You can return back to get a full refund.
We would like to provide you with the return guide in detail to help you return.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more requests, please kindly contact me via email address: service@retro-stage.com
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I ordered three dresses from this site on May 9th, it is now July 2nd and I have only received two dresses. The other dress is still coming even though I paid for fast shipping. The dresses themselves are lovely and fit me perfectly, but one dress came with a broken zipper. Luckily I know how to replace a zipper but I would be pissed if I didn't! The fabric on first impression felt very cheap. You can tell not much effort went into making these dresses with decent quality. I don't think I'm going to order from here again.
Hi Sarah,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
About the zipper broke, could you please show us the problem in the photo so that we can check and help you apply for a part refund to fix that?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
After a little bit of back and forth, they did let me send my dress back (I had to pay for shipping, but it was an in-state CA address so it didn't cost much). They have refunded me. I just wish the process wasn't so stressful. But I appreciate them accepting my return!
Hi Kat,
Thank you for your message here.
I am glad to hear that you have finished your return.
About the return, Please kindly refer to our return policy:
https://www.retro-stage.com/pages/returns-and-refunds
You can contact our serviceman for the return, please kindly contact our serviceman via email address: service@retro-stage.com
We will try our best to serve you well.
Yours
Bree
SCAM if you need to return something! Avoid this place and buy somewhere else.
I needed to return a dress and wish I had read the reviews before purchasing from here. They don't have any sort of "Cancel Order" option if you want to try to cancel your order before it ships out.
I contacted customer service and they asked me what was wrong with the dress... then said "Actually you cannot return it." And then said that if I must return it, I must pay for shipping and it's a very high cost so I would be better off giving my order to someone else as a gift.
Read the reviews of Retro Stage before making a decision to purchase! I wish I had.
Their phone number seems like a US number, but from their return page, it's full of broken English, so you can tell they aren't exactly being upfront with where things are shipping from.
Little cap came today, looks great. Still waiting on the 2 dresses i ordered. Hopefully they will be here before the wedding in March.
Ordered swim suits in March, it said they shipped on the 31st, still haven't gotten them and can't get tracker to work.
Update: as of may 3rd I got them and they are nice quality and fit well, it just took forever
Tip for consumers:
Buyer beware, especially if in a time crunch
Products used:
Both swim suits
BrennA,
Thank you for your order and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I placed my order on February 19th assured delivery in 7 to 10 days. The Gala was on March 8th and the dress arrived on March 12th.
Hi Marcia,
Thank you for your order in retro-stage!
Sorry, we can't find your order based on your existing name. Could you please provide your order number information so that we can help you soon?
You can contact us via email address: service@retro-stage.com
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
That said, my experience was a bit hit-and-miss. I ordered 2 versions of this dress - the first color didn't suit me. The second pattern was adorable, the dress is extremely flattering, BUT the bust seams were sewn all wrong. The pleating over the bust was tucked unevenly into the sides, and resulted in a really weird puckering effect on each side of my breasts. Very odd.
It's kind of hard to see in pictures with the pattern, but the second dress definitely has a flaw. Sending it back (sigh).
I think it is important to support American companies, I did not realize this brand drop ships directly from China, as soon as I realized this I sent them an email to cancel my order, they waited until just after my package shipped to tell me it cannot be canceled once it is shipped. My order came in two parts, the first came promptly, the second was 3 days late after waiting for nearly 2 weeks. The quality of the items are so so, see through, kinda costume-like, but they are pretty. I don't plan to return, however it needs to be mentioned this company ships directly from China and the quality is as such, slow shipping, and I don't anticipate these items lasting a long time.
Tip for consumers:
Be aware they ship from china
Products used:
All
Hi Darla H,
Thank you for your order.
We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I finally received my dress I ordered Dec 5 to wear on NYE on Dec 31! Talk about the 11th hour. I love retro-stage's dresses. I have bought 3. Glamourous. Well-made. My problem is with their non-existent customer service. Have a phone # that works. Have a link to online chat assistance. Let customers know you are shipping from China & not the US. Transparency is key. These dresses are worth the wait, but you have to let your customers know there will be a wait. I will buy more dresses from you. I'll just plan far in advance. Thank you!
Hi Gina,
Thank you for your message and so sorry about the problem.
I want to help you about that but failed to check out your order information with your name, could you please provide the order number?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Happy 2020!
I received the wrong dress, twice... and it was the same wrong dress, twice... which means it was probably a technical error... the dress(es) that I received we're poor quality, which was unfortunate because the material of the dress that I had ordered looked great! However, I can't review that particular dress since I never received it...
I had all of the documentation, packaging, receipts, communication from PayPal, etc... so I was able to access and send all of the information that the Retro Stage service center asked for. The communication was fast and consistent, which I greatly appreciated.
My first review was a 1. My second and updated review (this one) is a 3. My reasoning for a 3 is because of initially receiving the wrong dress, which was low quality, and my initial communication with the company combined with the fact that all other communication was extremely prompt and I received a refund AND I offered to send the dresses back to which they said to keep them... I will be donating them.
Sandy H.
Thank you for your message and so sorry about the problem.
We will try our best to improve our warehouse service, to make sure you will get the correct dress in the future.
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Hi Terri,
Thank you for your order in retro-stage.
Sorry, we can't find your order based on your existing name. Could you please provide your order number information so that we can help you soon?
If you have any more request, you can contact us via email address: service@retro-stage.com
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree