• Retrevo

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Retrevo has a rating of 2.26 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Retrevo most frequently mention customer service problems. Retrevo ranks 657th among Business Services Other sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer Service didn't reply to my requests for this information.
How would you rate Retrevo?
Top Positive Review

“The database”

Jace P.
1/20/17

A database of huge number of home devices that I recommended to some of my friends also. You dont need to search your appartment - just come here and find the necessary one.

Top Critical Review

“Ordered a notebook, says it will ship and receive in...”

Wendy M.
6/27/11

Ordered a notebook, says it will ship and receive in 5 to 10 business days. It is now day 7 and Received no confirmation email of shipping, with tracking number. Called the company twice and got voicemail, left messages and emailed customer service. Still no response. Is this a really small company? A side job for some computer repair tech? Customer service needs to be top priority and I am not seeing that, thus far.

Reviews (19)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10)
Thumbnail of user ronaldt1
1 review
1 helpful vote
July 18th, 2011

The LG TV I ordered was advertised with Magic Motion Remote Control but did not have it when recieved. Was able to contact customer service. They were sorry for their mistake. Said it would be delivered within 2 weeks, and that is the last I have heard. Now unable to contact Retrevo in any method. Can't even get a Material Return Authorizarion. Very poor company to do business with--Be careful!

Thumbnail of user jonb9
14 reviews
68 helpful votes
June 29th, 2011

This site deals in refurbs, older style models etc. Before you buy here, take the model number of the product you want and Google it... see what it costs elsewhere, reviews etc. To their credit, Retrevo does offer info about price history, good reviews, bad reviews... so they are very up front about what they are selling... a trait many other websites could learn from.

Thumbnail of user juana2
1 review
0 helpful votes
November 11th, 2014

I have purchased several items form Retrevo before and the transactions were smooth with items delivered on time and I have been pleased with all prio purchases till now. I'm trying to return an item that I purchased about two or three weeks ago and I submitted the request on line over a week ago and I have not received an answer yet. The message I reply message I got when I submitted the request read that I would be getting a respponse in three days but, that never happened I submitted another request after a week and I called several times but, received no answer. Left two messages, no call back. Sent two emails, no response. Called several times today 6/3/2011, no answer. I called order lines, still no answer. At this point I'm giving the benefit of doubt and hope they'll reply soon before the so called "no hassle to return an item policy" deadline expires. I don't know much about their deadlines but, this much I do know, their phone lines are dead silent. I'm tired and frustrated wasting my time trying to contact them. I don't think I will placing an order with them again.

Thumbnail of user stacyt
61 reviews
312 helpful votes
March 17th, 2008

Useful product reviews and opinions - If you are looking for basic information about electronic products with really easy to understand reviews, this is a great website.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The Ultimate Electronics Shopping Site http://shop.retrevo.com

How do I know I can trust these reviews about Retrevo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Retrevo?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business