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Retrevo has a rating of 2.26 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Retrevo most frequently mention customer service problems. Retrevo ranks 298th among Business Services Other sites.
No positive highlights yet
A database of huge number of home devices that I recommended to some of my friends also. You dont need to search your appartment - just come here and find the necessary one.
Ordered a notebook, says it will ship and receive in 5 to 10 business days. It is now day 7 and Received no confirmation email of shipping, with tracking number. Called the company twice and got voicemail, left messages and emailed customer service. Still no response. Is this a really small company? A side job for some computer repair tech? Customer service needs to be top priority and I am not seeing that, thus far.
Ordered a notebook, says it will ship and receive in 5 to 10 business days. It is now day 7 and Received no confirmation email of shipping, with tracking number. Called the company twice and got voicemail, left messages and emailed customer service. Still no response. Is this a really small company? A side job for some computer repair tech? Customer service needs to be top priority and I am not seeing that, thus far.
Ordered 2 netbooks. No shipping notice has been received and now shows item out of stock. Credit card was charged and now shows no charges to them.
I suspect that my order did not go thru but can get no confirmation.
Have emailed--no response
Called the 888 #-have to leave message--no response
Very poor customer service...
When you know NOTHING about an electronic item, this site SEEMS informative.
But when you encounter total BS, as I did researching speakers (JBL ES80's) you find: A bogus review, parroted (stolen) by another reviewer; and presented as a representative 'aggregate' review by Retrevo.
The result is absolute crap presented as accurate.
Bottom lineL AVOID 'aggregate presenters' posturing as a technical reference of truth.
If not an outright scam, then this site is an extremely poorly run operation.!
Based on my experience so far, definitely does not elicit any modicum of confidence...!
I ordered ONE speakerphone and so far have received TWO and my credit card bill says TWO more are on the way. NOone answers the phone at the number given on the receipt or the number the bank has on file. I now have to go to the bank to dispute the charges and get them to STOP charging me for more than ONE speakerphone!
Avoid this place. The deliveries are prompt but if you ever need service you will find they do not answer the customer service phone nor do they respond to customer service email. If you need to return a faulty item. GOOD LUCK! It will take forever.
I purchased a refurbed Asus netbook, and it didn't work. I called Customer service and an exchange was suggested, so I filled out the received UPS shipping form, got the boxed netbook to UPS, and sent it off to retrevo's refurb facility. I heard nothing for a few days, so called C/S again for status, and was told that someone would contact the refurb facility for info, and some one would get back to me soon. Still nothing, and the UPS tracking says the shipment was received and signed for on 3/1 by "Tran".
Well, no response from anyone, and none of my calls or messages have been answered. Is this what we can expect? If so, this will be my last dealing with Retrevo. BBB anyone?
Terry Hedgecock
*******@yahoo.com
Gain trust and grow your business with customer reviews.
The Ultimate Electronics Shopping Site http://shop.retrevo.com
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