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Retouche has a rating of 4.25 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retouche most frequently mention great job, and final product. Retouche ranks 2nd among Photo Editing Software sites.
No critical highlights yet
Retouche exceeded my expectations with their photo editing services! They managed to tackle all the edits I needed perfectly, aligning with my requests. The prices were fair, and their website made it a breeze to upload my photo.
They canceled our order because we didn't approve the photos in 20 minutes or less. They were extremely rude.
Retouche.com is somewhat fast on the turnaround of your photos, if you pay for it. However, the normal things that you think any Photoshop editor would fix they do not. Retouche.com allows you to ask for your edits which apparently must include everything all at once and the most obvious things you don't think should be "asked for."
The most aggravating thing about Retouche.com is their customer service. Be sure that you have a lot of time allotted to looking after their edits. Why? Well they will email you that they are ready, and then email you a reminder. If you do not approve then they send you an email that they will delete your photos and still take your payment. I have used other services like this before and have never felt so pressured or to be honest, threatened. It is my belief that Retouche.com doesn't care for customer service or that some of their reps lack the knowledge of the English language in order to respond without sounding completely rude.
I wish I would've read other reviews so I would have known NOT to use this service.
I did, it seems, make a mistake in my initial submital to Retouche however my attempts to correct my error were ignored with responses totally indifferent of any effort to correct my intent.
The final product although it did include a correction I had not requested was marginal at best even with the inclusion of some repeatedly requested corrections.
Bottom line, I have received equal or better work for other more complex projects at a much less price and a more rapid response time. I used Retouche only because I lost tract of the previously used firms. I will definitely expend more effort to locate other sources for any future projects.
Communications with Paul, who seems to be the primary spokesperson for Retouche, are difficult at best. He seems to be rude and totally indifferent to any thought of the customers wishes.
W H Jones
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Professional photoshop retouching services. Photo editing for photographers. Free Trial and retouchers online. USA.
Harmon I double checked your order - pic was approved, minor additional request you made 0 was implemented. I do not see anything you asked that we didn't do... I am confused and surprised that you got negative experience. Contact us again if the pic you approved is made in a different manner than you need. If you are asking about bright areas - I clarified that totally white (overexposed areas) technically cannot be made darker and recover details - they are lost, if this is the issue. I supposed that I was clear bout this limitation from the beginning.