Retouche

Worst customer service ever! I uploaded a picture of me and my daddy that just passed away, I wanted repaired for his obituary. It's the only picture I had of the two of us together ( I actually mentioned this in note to them) The response I received back was rude so I commented on that fact, only to get a even worst response. The person's name was Paul he was nasty and unapologetic. Their bootleg website wouldn't let me delete my picture or information from the site. Don't waste your time or money with them especially if your a person of color they don't want our business!

This is outrageously poor business. Horrible, rude and very poor customer service. Avoid at all costs!

Wow! Horrible! I submitted 4 photos. They said it would take 8 days. After the 8 days they notified my that my photos were ready. I looked at my account and nothing had been done. I sent them an email and said that nothing had been done to my photos. Paul responded with this, "I am sorry that you are blind!" I responded and said unless he was seeing something I wasn't, I'm not blind and then I pointed out one obvious change that hadn't been made (none of the requested changes had been made). Within seconds he sent me the revised photo with the one change and said, "this pic is fine now" (don't know why they wanted 8 days to make the changes). I pointed out all the other changes he hadn't made and after a few more rude comments from Paul I stopped responding. Then he had the nerve to charge me - since they require your credit card information before they start. I had to cancel through my credit card company.

I agree with the rest of the reviewers - the company is totally unprofessional in editing and in dealing with customers. They charge your credit card before even doing anything to the photograph. Editing/retouching is so poor it looks like a high school student is doing it.
Do not even start with them - look elsewhere.

I sent one photo to them for editing; it took seven days for them to complete the job. Because of the wait, I thought they would do a great job, but that wasn't the case. The photo didn't look much better than the original that I sent them. When I made my comments and asked for revisions, the artist told me that there wasn't anything else he could do because of the quality of my original. I was so frustrated that I just approved the work and paid them - I was in tears because I had hopes they would help with a photo that is important to me. Based on my dealings with them, they don't respect the customer at all. Interestingly enough, I had another company edit my photo and it looks great!

I had a frustrating experience with a recent order I placed with them. I requested revisions on several photos, where they hadn't addressed the original requests for changes or let me know that they were unable to implement the requested changes. After that, the order seemed to stall and they were non-responsive to my attempts in contacting them regarding the status of the order.

They ended up "completing" the order, and while they did address several changes I requested, there were several that they didn't. I wasn't enjoying my experience working with them, so I just figured I would contact another company to finish making the changes that this company would not or could not.

My overall impression was that they were unprofessional and have poor communication/ customer relation skills. It also seemed as if they wanted to do the least amount of work possible and just assumed you wouldn't notice. I recommend working with another company.

I uploaded 39 photos to be retouched and was told if I uploaded additional photos I would receive an additional discount and to enter payment information. I asked how many I need to upload to receive the discount and what the discount would be, and the reply I received was "You need to upload 50 photos and enter payment information." I asked what the discount would be and did not receive a reply. I looked further on the website for what the discount, since they seemed to be treating me like I was stupid and should know, and found that for amateur photos the discount was 50% for 50 photos. I uploaded the photos, hit re-estimate, and when the estimate came back, there was no additional discount. Since it had been several days since I started this process, I added my payment information and asked when the discount would be applied. They immediatly put a hold on my funds, which didn't surprise me, but then didn't answer my question. I emailed them several times, over several days, asking about the discount and was finally told that the discount was 40% not 50%. I had already received 40% discount for 39 photos, why was I told to upload more to receive an additional discount? Bottom line is they kept my money for a week and then canceled the order, and did give me my money back, but at a week before Christmas I have to scramble to find someone else to correct these photos. Stay away. I called the number on their website and never received an answer, just a foreigners voice say something like "we're not here" and the a recorded voice. I left 2 messages and never received a call back. I emailed them "Is this a scam? How come no one is answering my questions?" and they canceled my order without telling me. Glad I wasn't charged, but in a bind now. Don't use them.