• RetailMeNot

2018 CUSTOMER CHOICE AWARD

RetailMeNot

Overview

RetailMeNot has a rating of 3.39 stars from 229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RetailMeNot most frequently mention coupon code, free shipping, and online shopping. RetailMeNot ranks 11th among Coupons sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
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What reviewers want you to know

Positive highlights

Critical highlights

  • I purchased several egift cards from them as gifts for people and after several days the transactions were cancelled.
How would you rate RetailMeNot?
Top Positive Review

“Unjustified Cashback Cancellations - SOLVED”

BRUNO S.
5/15/23

RetailMeNot's unjustified cashback cancellations inflict an emotional betrayal on customers. It's disheartening when a platform we trust disregards our loyalty without any valid explanation. We deserve transparency and empathy. Let's demand better treatment and consider alternatives that value our satisfaction and trust. The Retailmenot Team has solved my issue and everything is ok

Top Critical Review

“Several coupons "verified" on today's date don't work. Not 1 of 3!”

Diane B.
1/1/24

I tried 3 different Krispy Kreme coupons that were "verified" with today's date, 1/2/2024. None of them worked. I made sure I ordered the basic glazed dozen and there were no other discounts. I hate it when supposedly legitimate coupons won't work.

Reviews (229)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (12)
Thumbnail of user dianeb2986
1 review
0 helpful votes
January 1st, 2024

I tried 3 different Krispy Kreme coupons that were "verified" with today's date, 1/2/2024. None of them worked. I made sure I ordered the basic glazed dozen and there were no other discounts. I hate it when supposedly legitimate coupons won't work.

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Value
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for your feedback, Diane. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user garye51
7 reviews
14 helpful votes
January 31st, 2024

Like many similar sites of this type, posted purchase discount codes for vendor goods/services at the Retail Me Not site work only about half the time, and there is no guarantee you will ever receive an "activated" cash percentage rebate from RMN either. Any inquiries are treated as if RMN customer service is doing you a favor, or as if you are trying to fraudulently obtain a discount on an activated and verified purchase, (I was told they were addressing a concern of mine as a "One Time Courtesy").
No Joy here, and not worth the time/effort.

Products used:
none

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Value
Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for your feedback, Gary. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. We are always happy to review any missing Cash Back Rewards and provide tips to ensure your purchases are tracked automatically. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user pinakytpremium
1 review
0 helpful votes
January 23rd, 2024

Be aware of this website coz their website doesn't register cashback often and you could have use other better sites Rakuten.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for providing us with your feedback, Pinak. We are sorry to hear that you have not received Rewards for some of your purchases. Our Customer Care team would be happy to investigate any missing Cash Back you may have. Please do not hesitate to contact them at https://help.retailmenot.com/s/contactsupport. They will also provide guidance to ensure your purchases are automatically tracked.

Thumbnail of user ray.finkl3
1 review
1 helpful vote
November 10th, 2023

As soon as I start making larger purchases for cashback on your app, my account gets magically flagged for "suspicious activity" and is under a permanent investigation, one for which you can't even provide the slightest inkling as to how someone could even scam you using your own app through their Chrome browser?

And then I'm referred to terms of use that don't even begin to detail any violations for which I could have possibly even been a part of, all while refusing to accept the receipts from the merchant I used to purchase my hotel stays for my vacation?

And you can't even give me the courtesy as a customer to provide some insight into why my account was locked after refusing to pay me for justified purchases and robbing me of the opportunity to earn cashback from one of your competitors who doesn't treat me like I'm some sort of terrorist?

No wonder why your ratings on Consumeraffairs.com and Trustpilot.com are swirling the drain.

What a $#*!ing joke of a company you are. Time to add two more awful reviews at both sites.

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Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts, T g. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user jent200
1 review
1 helpful vote
September 23rd, 2022
Verified purchase

My account was "voluntarily" deleted by Retailmenot and now they will not honor my account cash back rewards balance. I had $67 in my account and somehow they "voluntarily" deleted that. They gave no explanation as to why that was. I used the app faithfully for years collecting my cash rebates and they suddenky delete my account with no warning?! This is bull$#*!. Don't use them. There are better apps out there.

Products used:
App service

Service
Value
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to work with our Care team to resolve your account issue, Jen. We are happy that the funds have been restored, and we hope you continue to save with us. We truly appreciate your patience, and if you have any additional questions, please don't hesitate to reach out.

Thumbnail of user eileens44
19 reviews
42 helpful votes
August 8th, 2023

Now I can't view any codes because it wants me to install an app, which I refuse to do. There's a pop up window preventing me from viewing the website. Why do I need an app for everything?

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Eileen! We are so sorry to hear that you are having trouble accessing codes. You do not need our App and Deal Finder to take advantage of offer codes. Please click the "No thanks, I want to search for codes," the pop-up will go away and allow you to see all of our offers. If you need any additional assistance, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user jackp186
1 review
22 helpful votes
January 26th, 2019

I signed up for RetailMeNot.com because they were offering a $50 cash-back bonus for signing up with AT&T as a new internet customer. I did exactly that and still am happy with my new AT&T Fiber service, but RetailMeNot banned my account for "suspicious activity" with no pay out. I even read the fine print and followed the procedure to a T. Email correspondence got no where. Complete scam.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Jack. We are sorry for any inconvenience. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.

Thumbnail of user nehme.solena7
1 review
0 helpful votes
October 5th, 2023

Retailmenot "lost" all records of my cashback. Now my cashback balance is 0. This is a total scam by the company to save money.

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Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for sharing your thoughts with us, Solena. We apologize for any inconvenience caused by the issues you are experiencing with your account. We would be grateful if you could get in touch with our Customer Care team at https://help.retailmenot.com/s/contactsupport to help us investigate and resolve the matter for you.

Thumbnail of user annas1683
1 review
2 helpful votes
June 12th, 2022

It is so shocking to me that this company is still around. As others have noted, years and years ago when the company first came about, the coupons actually worked. Now it's seriously a joke. Every single coupon says expired or invalid and those that don't, are just pop ups and/or links to a sale on a website that don't offer any kind of discount. I live in Austin and I have personally been in their offices, have friends that work there, etc. and it is so shocking to me how they are still around. You should see the office. Full-time free barista's, free food galore, 10 free beer choices on tap, fresh grass shots, etc every perk that you could ever imagine (for scammers, *cough* "employees" - not to mention the nicest office I have ever seen, but it is all Rose tinted glasses because clearly it is just a scam site now. It's really a shame. It shows that companies like RMN care more about pop-up ads and advertisements and couldn't care less about their product/services being legitimate (or any kind of quality) it's a complete BS/scam. People that work there that I know personally even tell me that their entire revenue stream is only advertisement and pay per click. They could not care less about actually providing coupons or discounts for their consumers. These are facts not opinions. Shame on you retail me NOT.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts, Anna. We are sorry to hear you had this issue using offers and coupons. We understand the frustration of using a coupon that didn’t work.

Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. We do everything we can to validate all content that comes in to ensure we have as many coupons available as possible to help you save money when you shop! If you come across invalid offers, our Customer Care team will be happy to look into them and can submit a request to remove invalid or expired codes. You can reach them here https://help.retailmenot.com/s/.

Thumbnail of user sss56
1 review
1 helpful vote
June 27th, 2022

I have redeemable money with RetailMeNot. However, I have no way to access my funds since I do not have PayPal or Venmo. If I do nothing, RetailMeNot will charge me an annual service fee till my money is depleted. I am not permitted to redeem it through another credit card source, and RetailMeNot claims it cannot issue checks. Hum? I wonder how their employees are paid!

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts. You are correct that we offer two convenient ways to cash out Rewards, PayPal and Venmo. We continually look for ways to better service our customers and have shared your feedback with the appropriate teams. If you have any questions, please don't hesitate to reach out to our Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user dashacode9
1 review
0 helpful votes
August 24th, 2023

As a coupon site they are bias only putting coupons that they make money on by being affiliates. Not honest site any more used to be great.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for sharing your feedback, Dasha. Our website features both exclusive offers and content submitted by contributors. Submitted offers go through a moderation process to ensure validity, and we have limitations as to how many codes can be shared on one store page. I hope this information is helpful to you.

Thumbnail of user jaquiem
46 reviews
309 helpful votes
October 13th, 2020

I have NEVER found a working coupon / promo code on RetailMeNot. Not ever. In fact, I actually thought I had blocked that site from my search results with a google extension because of it.

Well, this morning I ran a general Google search for codes for Instacart, and RatailMeNot popped up, so I went ahead and tried again - with 12 or more of their so-called coupons - and every single one of them was kicked back as "not valid" or "use exceeded"! I later realized that under some, next to "Submitted by: (Name)", the name oftentimes matched the first digits on the coupons/codes (i. E., Submitted by A. Santana | Coupon Code Sant63F086). This can only mean that some *geniuses* are submitting their one-time-use codes and RetailMeNot is not validating the submissions.

In short, this place seems more like an advertising site than a promo code site. What a waste of time for me.

---------------------------------
EDIT: To RetailMeNot Rep.
Thank you for your reply, however, I see you've replied to several reviewers, and yet all of these replies sound more like excuses than anything else, because it is something that is obviously never addressed. Simply: Don't bother responding. Rather, concentrate those efforts into providing coupons which actually work, instead of pages upon pages of coupons that do not. In today's world, very few people have half-an-hour or more to waste in having to do half your work for you (advising YOU of the coupons which do not work).

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Users and community members post many of the offers listed on RetailMeNot and at times and we do everything we can to validate all content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop! We're always happy to help if you ever run into any offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user tyej7
6 reviews
4 helpful votes
October 11th, 2021

Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional.

Service
Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thanks for your review Tye. Our Customer Care team is online based, though all calls left to 512-777-2970 option 4 are returned by either phone call or email within 24 hours. I do apologize if we have missed you, but the best way to get in touch with our Customer Care team is through our help page. Please create a case so we may assist you! Link below.

https://help.retailmenot.com/s/contactsupport

Thumbnail of user th4832
33 reviews
154 helpful votes
August 26th, 2020

Coupons doesn't work well on buyback websites. It is a waste of time.Its better to use the main retailer websites or other websites for promotions.

This site isn't working and not updated.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi T. H. Thanks for your review and feedback. Happy to help if you ever run into any offers that aren't working for you and sorry to hear the site isn't working for you. We'd love to assist you and help you troubleshoot whatever issues you are experiencing. Please reach out to us at https://help.retailmenot.com/s/contactsupport so our Customer Care team can help you.

Thumbnail of user xinyih
1 review
20 helpful votes
December 3rd, 2019

Created the first account with them because they had a 10% cashback offer for BestBuy. Followed the instruction step by step and made my eligible purchase in the "TopDeals" section, after I picked up my order a couple days later I got the email from them saying "BestBuy let us know you made a purchase" and it showed the pending cashback balance in my wallet which is good. A few days later when I checked again, I saw my pending become $0.0 went to look at my reward activity and to my surprise, I got marked ineligible now with this message "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error." Of course, I believe is an error so I contacted the customer care and gotten a response that doesn't say the specifics and told me to email directly if I believe this is an error so I emailed and it say it could take 5 days for the review, Took all 5 days for a response and guess what the reply was basically the same as the first response I got, this is not acceptable, they are straight-up not putting any effort into this problem or simply at this point I feel like they are just trying to not payout. I attached the picture of the responses.

Tip for consumers:
don't use them at all

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Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Xinyi, we do apologize for any frustrations that may have been caused by receiving that information about your account. While our customer care team is not able to provide you with the exact reason your account was suspended, your account was submitted to our risk assessment team who did make the decision to keep the suspension flag on your account based on their research. We apologize for the inconvenience this may cause you but we do intermittently review our customer base so your account could potentially be reinstated in the future.

Thumbnail of user lanam27
1 review
8 helpful votes
March 20th, 2018

Their advertising is an obnoxious nuisance. Their newpaper-like ad circulars jam up the mailbox and block legitimate mail. I would never buy anything from them in any circumstance. If there was some effort to put them out of business I'd want to support that. It's like they're doing inverted advertising -- make people want to avoid them. Too bad the lowest rating one can enter is one star.

Thumbnail of user jimw305
1 review
13 helpful votes
September 6th, 2018

Never used the service before and signed up. Tried to order two gift cards and my order was cancelled. I got the canned "third party verifier" response to my inquiry that others seem to be getting. Not sure what the deal is or if they are trying to week out casual users by denying the first order to see if you will go back, but they lost a customer here. Account deleted and I will be watching my credit card closely for fraud.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Jim. We are sorry you had problems purchasing gift cards. If you are willing to provide some additional verification information, we would love to put you in contact with one of our Order Specialists. Providing this can increase your chances of a successful gift card purchase. Please reach back out to our Customer Care team and we would be happy to further assist you with your gift card purchase.

Thumbnail of user julial155
1 review
3 helpful votes
February 18th, 2020

Unable to redeem cash into my venmo account. Only option is PayPal. Unable to contact customer service. Horrible customer service. Would not recommend

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Julie, we're sorry to hear that you were not able to access the Venmo option when choosing to redeem your rewards. We did experience a temporary outage with Venmo earlier this month however, that has now been resolved. Also, if you are using an older version of our mobile app, that option will not be visible to you so we do recommend downloading the newer version of our app or visiting your RetailMeNot profile through your mobile browser so that the option is visible to you. If you have any other questions, please contact us either at https://help.retailmenot.com/s/ or directly at support@retailmenot.com.

Thumbnail of user jamesb650
1 review
6 helpful votes
February 6th, 2018

I did the Cashback service for AT&T wireless new service back in September 2017 and still haven't received my cash back of $100! What a SCAM this website is! Everyone please avoid Retailmenot.com! I'm a Marine Veteran OEF Afghanistan and I will not do anymore business with these people. I have emailed many times and I keep getting the run around! Still waiting on Merchant or send receipt (which I have 3x!) Uggg I give up with this place, but just had to warn others before its more wasted time!

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hello James! Our apologizes that you had trouble using our AT&T cash back offer. Each offer does have specific requirements to qualify for a reward. Sometime we do not receive the purchase information from the merchant. Unfortunately, without seeing the process you went through when completing your purchase, we are unable to see what specifically caused the issue. In this case, we do ask you to provide documentation of the orders for our Customer Care team to manually review. Please reach back out to us. Again, we sincerely apologize for the inconvenience and look forward to helping you!

Thumbnail of user lindam1048
4 reviews
10 helpful votes
May 1st, 2019

I have NOT ONCE in 5 years found a discount code that actually worked. What a WASTE of time:-( Why the thumbs up to let you know it doesn't work and yet bad codes fill the site?

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Linda! We are sorry that you have had trouble finding offers that work for you. We have a variety of offers such as cash back, gift cards, sales, and online and in-store coupons. We work hard so that you have the most options for savings. Please note that offers vary from merchant to merchant. If you ever need assistance or have a question about an offer, feel free to reach out to our Customer Care team. We are here to help!

Thumbnail of user jamesh1808
1 review
3 helpful votes
November 7th, 2019

They literally have the worst offers ever. They have no idea how to do business! Don't waste your time. And if you will you wont be able to thank me later (;

Just use Ebates or TopCashBack

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hello James! We're sorry if you were not able to find any offers on our site that fit your shopping needs. As we always receive new content to share with our users, we do recommend checking back to see if there is an offer that suits your shopping needs. Thanks!

Thumbnail of user tracys145
1 review
9 helpful votes
December 30th, 2017

I made a few purchases through the site that were promising cash back. Months have gone by and multiple emails. NO CASH BACK... They said they needed the confirmation receipts/email from the company to verify. Then wont email me back. It is a Fraud. Don't believe it. There chat is never working, I have tried to chat several times and they always say sorry its down you will have to email. Don't use them.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hello Tracy! We are sorry to hear you have had trouble getting a hold of us. We respond to all received emails within 24 hours. If you do not receive a response, it is likely we did not receive the email. We recommend chatting our Customer Care team. We can absolutely review your purchase via chat if we are unable to receive your emails. We look forward to further assisting you!

Thumbnail of user jennl31
1 review
5 helpful votes
February 12th, 2019

Would give no starts if I can. The cashback offer is a total scam. They suspended my account for "suspicious activity" when all I did was email them to ask when I would receive my cash back. I was supposed to receive $70 cash back for spending over a thousand dollars on an item. I have been trying to get my cash back since October 2018 and it is February 2019 now. Retailmenot is a ton of lies and filled with a load of nonsense. They say that they had a few successful cash backs which is probably a lie and pay attention to the key word "a few". The fact that they don't even have a direct number to speak with a representative already shows us that they are unreliable. Trusted them instead of ebates which was a total mistake. Retailmenot is a scam with their cash back offer so DO NOT TRUST THEM!

Tip for consumers:
Don't use retailmenot

Service
Value
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Jenn. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We take user's security very seriously and manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.

Thumbnail of user katec175
9 reviews
31 helpful votes
October 27th, 2020

ONE STAR TOO MANY!
Not an honorable company. You have to wait 45 or more days before you get your cashback.
If you wait the 45 days before you contact them, I hope you kept ALL emails from the company to want to get cashback from. You have to keep all the emails until you get your cashback. That can be 45 days or more. If you have to write in for your refund, you have to attach the confirmation email from the company you did business with, even if you use *their* confirmation email which has all the same information. If you send them their email you still have to send the confirmations. Their site acknowledges that you made a purchase through one of their sponsored merchants, but you still have to fight for the cashback.
I have had problems with a few different purchases, written in with proofs and they promised that they would manually add my cashback. I trusted them to keep their word and got rid of all the backup. Only to find out later, no added cashback. I have lost probably less than $10 cashback, but I can use that.
Please! Do not trust them. I cannot speak for other cashback companies, but I know that this one in not honorable.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thanks for your review Kate and so sorry for any frustration. It may be helpful to explain how our cash back program works. We are able to offer cash back by directing RetailMeNot community members like yourself to our merchant partners. We make a commission from the purchases that you complete with them and we share that with you in the form of cash back. We receive purchase information back and rewards are earned automatically 99% of the time as it sounds like you've experienced with some of your purchases in the past. Unfortunately, when we do not receive your purchase information back that means that your purchase was not attributed to RetailMeNot which restricts our ability to give cash back. We are always happy though to manually review a users account, their cash back activation, and their order confirmation and manually issue them cash back when the purchase does not come through. Please reach out to our Customer Care team with any orders you've made with corresponding activations and we'd be happy to manually review them. https://help.retailmenot.com/s/contactsupport

Thumbnail of user chelsiem2
2 reviews
14 helpful votes
July 11th, 2018

Have been using RetailMeNot.com faithfully for a couple months to buy discount gift cards. Never a problem. Until now! Out of no where they cancelled my gift card order. Tried 3 different times. Still they decline my purchase. My credit card isn't the one declining the purchase. RetailMeNot.com uses a 3rd Party to verify purchases. And, they can tell me nothing more than "it was declined by our 3rd Party. Sorry. Try another website." What? I've been wrongfully flagged. Ridiculous. I have absolutely no credit trouble and am in good standing with my credit card company.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Chelsie! We are sorry you had problems purchasing gift cards. If you are willing to provide some additional verification information, we would love to put you in contact with one of our Order Specialists. Providing this can increase your chances of a successful gift card purchase. Please reach back out to our Customer Care team and we would be happy to further assist you with your gift card purchase.

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RetailMeNot is a leading savings destination bringing people and things they love together through savings.

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Thumbnail of user retailmenots
RetailMeNot S.
Typically responds within 3 days
We are no longer associated with the Save mailer products - previously known as RetailMeNot Everyday. If you have a question or need assistance about the Save mailers, please visit https://mailing.valassis.com/

Saving money is more important than ever, and with RetailMeNot on your side, it’s never been easier. Find deals on all your shopping needs, from essentials like clothing and shoes, to home improvement projects, and the tech your kids need to learn and grow. Trust that RetailMeNot will deliver the deals you want from thousands of your favorite stores and restaurants like Target, Sephora, Macy’s, Best Buy, American Eagle and Michael’s.

Check out our favorite ways to help you save:
- Our award-winning free RetailMeNot app
- Cash Back Offers
- The Real Deal blog—featuring savings tips and breaking deals news
- RetailMeNot DealFinder™—the free plug-in for Chrome and Firefox that automatically applies coupon codes and cash back for you!

RetailMeNot Yours for the Saving™

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