• ResumeGenius

ResumeGenius

Overview

ResumeGenius has a rating of 4.51 stars from 171,556 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ResumeGenius most frequently mention great experience, easy process, and bullet points. ResumeGenius ranks 1st among Resume sites.

  • Value
    156
  • Quality
    172

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.8%
Positive
46,335
Neutral
3,661
Negative
2,156
29
See all photos

What reviewers want you to know

Positive highlights

  • Super intuitive, great advice for helping find bullet points for job duties
  • Resume Genius has a team of amazing customer service representatives who are very patient and professional.

Critical highlights

  • I cancelled the day my credit card was charged and a chat rep said I can only get a refund of half of the price I paid.
  • It has great tools but at no point did it say that it would cost money at the end.
How would you rate ResumeGenius?
Top Positive Review

“With 8 years of experience in medical equipment sales,...”

Sara A.
2/16/24

With 8 years of experience in medical equipment sales, I've excelled as a Sales Manager. Achieving top sales status for Neurosurgical devices in Africa, I specialize in promoting leading brands like Integra Life Sciences and Codman. Proficient in hospital management and critical care unit promotion, I drive success through strategic sales initiatives and strong industry relationships.

Top Critical Review

“Kinda bullshit that you help me go through the entire...”

Tasney C.
3/19/24

Kinda bull$#*! that you help me go through the entire process of bolstering up my resume only to charge me at the last possible second just to download the resume that was fixed. Had I known beforehand that you'd be charging me to get MY OWN RESUME back right at the end, I would have chosen another company to go through. Enjoy your $3 because that will be all you're getting out of me. Also, saying "you must have put a 1 or 2 star review by mistake" is $#*!ing wild. Do better.

Reviews (171,556)

Rating

Timeframe

Other

Reviews that mention popular keywords

bullet points (477) credit card (383) customer service (278) use love (139) use thanks (167) cost money (273) time building (77) business practice (65)
Thumbnail of user sydneym86
1 review
10 helpful votes
March 24th, 2020
Verified purchase

Wish there was more of a warning that I would have to pay. It makes sense, every one has to make money but it was advertised as free so I spent a lot of time making my resume only to have to pay at the end. Didn't want to give up all the progress I had made so I paid for it. Also, the prices seem high for what your website offers. Why would someone pay so much for resume/cover letters? How many resumes does one person make a year?

Reason I chose this business:

Because I thought it was going to be free. Lots of templates to choose from and was simple to get through.

Thumbnail of user katrinad225
2 reviews
0 helpful votes
February 15th, 2024
Verified purchase

Very helpful in getting a resume started. I definitely liked the prompted narratives. My job title and my job responsibilities do cross over into other specialties, which is why I was looking for generated assistance. I did not easily find ways to include experience without searching other job titles and skills. Additionally I wasn't sure how to include that in one employment I worked at multiple offices. Overall, I needed the assistance and this was helpful.

Reason I chose this business:

ResumeGenius was the first populated option.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user stephenb2099
1 review
2 helpful votes
July 13th, 2022
Verified purchase

I would've rated it 5 stars if the payment didn't feel manipulative. The website itself is FREAKING FANTASTIC and extremely easy to use and absolutely amazing. However; I do not appreciate my time being wasted. I went through the entire process and get to the end where I'm being asked for payment. Not one time was payment ever mentioned. You guys need to offer a free version AND a paid version or at the very least tell people it will cost something at the end.

Reason I chose this business:

Easy to use. But annoyed it isn't free. Or that I wasn't told it wasn't free.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user morgane27
1 review
0 helpful votes
February 20th, 2020
Verified purchase

I hate when it seems like something is free and at the last minute, they want to charge you after you've done all of the work.

Reason I chose this business:

Because the search results said free.

* ResumeGenius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user josepho845
1 review
0 helpful votes
March 28th, 2023
Verified purchase

Your google result showed "Free resume builder" and then you charged money to download it. Deceptive marketing.
Also there was an annoying bug that made it impossible to type inside the bullet-point field for each job that I added. The cursor moved to position 0 after each keystroke so my text was effectively entered backwards. I had to type my text in another program and then copy+paste it over.

Reason I chose this business:

It was the first google result and I was in a hurry

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user tylerf417
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Lots to enter at first info wise. Sees like overkill at the moment. But I'm curious if it works. Will be good to see how variations can be made, including abbreviated ones and cover letters. Most interested in seeing if this helps speed screening for the ATS systems to initiate job screenings and hopefully interviews.

Reason I chose this business:

Looking for method of having my career data to be analyzed and get ranked for eventual human review. This site came up in an online search and for $3 it's worth putting in the time up front if it gets me interviews. TBD...

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user pamelah388
1 review
0 helpful votes
February 20th, 2020
Verified purchase

It would be better if you had the option to choose from a few different font styles and sizes on some of the sections.

Reason I chose this business:

Recommended from a coach

* ResumeGenius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user samanthah867
1 review
0 helpful votes
December 22nd, 2022
Verified purchase

I've used and recommended this site in the past. The website and user interface is easy to use and navigate. I like there are a good amount of descriptions for each profession. However, asking the average job seeker to drop almost $100 for a subscription in any economy is crazy. I don't care that there is an option for a lesser amount, that's still messed up, frankly. Asking people, many of whom who are struggling to improve their lives and find full time employment, to add an additional subscription service to their dwindling bank account is shameful.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user shaughnessyc1
1 review
0 helpful votes
May 29th, 2023
Verified purchase

A bit annoyed at only being able to learn pricing after finalizing my resume. The builder was a little finicky -- not super clean to edit and rearrange sections or roles. Several of the templates didn't allow for longer names, which was limiting. Overall though, a helpful tool and a nice-looking result.

Reason I chose this business:

I wanted a resume that would play with with ATS systems and I didn't want to mess with all of the formatting myself.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user cassandram459
1 review
0 helpful votes
May 30th, 2023
Verified purchase

It would be nice if we could format our own resumes more. The current process tends to make mistakes like capitalizing words that should be lower case and it will not allow you to change it.
Also it should have an option in the contact section to add a URL for a portfolio, LinkedIn account or other websites to promote one's self.

Reason I chose this business:

Because I do not have access to MS365 and this will do the job mostly to my satisfaction.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user danielm2271
1 review
1 helpful vote
January 12th, 2021
Verified purchase

Great looking templates. Clear and concise ways of entering info. A cheap trial is helpful to figure out if I want to keep the service. However, we REALLY need the ability to customize certain things. For example, I can't change the title of "career objective", in order to use that section as a professional summary. Being able to move things around in the skills section would be excellent. And some templates break up things on separate lines in messy ways.

Reason I chose this business:

Highly rated, great templates, cheap trial.

Thumbnail of user haileyj29
1 review
0 helpful votes
March 15th, 2021
Verified purchase

This is over priced. I should be able to just pay for one single resume, rather than months of useless subscription.

Reason I chose this business:

The templates

Thumbnail of user maryl2889
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

Not impressed with the wording or how the summary is set. Not enough info and not focused or separate interest I got alot of regonition.and was told on several reviews that my energy and happiness was contagious groups requested me. I managed a restaurant and gas station also worked in machine shop production. Looking for overnight or work from home if possible if not I will go back to hospitality

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user frankies122
1 review
0 helpful votes
April 5th, 2023
Verified purchase

Said i could get one free. No matter how i tried or how strictly i followed directions, the "free" download kept taking me back to the "you must pay" page. And there were a lot of technical problems with word processing. Had to open my own word program and type what i wanted in that program then copy/paste to the "genius". After that, there were more formatting issues to go through. Heck, I'm changing my three stars to one. I've convinced myself by writing down how long my very simple resume took me in time. It took hours! Should have done it on word to begin with. I guess you really do get what you think you're not going to pay for!

Reason I chose this business:

False advertising

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user heatherg1311
1 review
0 helpful votes
March 30th, 2024
Verified purchase

I'm irritated because this came up under free resume templates and now I'm being charged to retrieve my resume after I spent a ton of time entering all my information. You should be upfront about the fact that you're charging for your services.

Reason I chose this business:

I need to create a resume for a job that I was offered.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user johnh8123
2 reviews
0 helpful votes
January 24th, 2023
Verified purchase

Would rather have had one chance to print out a complete resume so I could experience the whole process before having to whip out a credit card. That approach with any kind of website always seems super sketchy. However I like your format and decided to do the trial. Once again, I don't think the surprise credit card thing especially after putting in the effort to build the resume. Then again I am very very low on funds right now so it probably hits me a little bit more than some others. But the layout and the process seem to be really good. Hopefully this will help me get a job.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user nichelleh8
1 review
0 helpful votes
January 1st, 2022
Verified purchase

The website needs to be more clear that it's only free to build the resume--not to download it. I anticipated that the "free" resume I was building would be free to download. I've paid for the trial period, but only because I spent so much time under the assumption that I could use what I built freely. It's literally cheaper to pay for your trial than to waste more time re-building the resume. The resume is beautiful, but I can't say I think much of how you sold it.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user saras1055
1 review
0 helpful votes
July 11th, 2021
Verified purchase

To edit you have to click on each single section of document. I would recommend adding undo button. Also, the trail should be at least a month since you will be charging full price if not cancelled within 14 days.

Reason I chose this business:

I was under the impression it was free

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Thumbnail of user roberth3498
1 review
0 helpful votes
June 23rd, 2021
Verified purchase

Ok, not real thrilled with the monthly payment option only. I would pay $10 for the resume, but 24.99 a month is ridiculous. Now, you are making me go through the hassle of dcanceling.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Thumbnail of user bend715
1 review
0 helpful votes
June 17th, 2022
Verified purchase

The initial message on your website indicated that you could create your resume for free. After hours of inputting my information, I learned that I needed to pay $2.95 to download the resume. Had I known that initially it would have been fine, but I felt like I was duped into paying and only did so because I had already spent so much time creating my resume on your website.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user jonahl31
1 review
0 helpful votes
February 21st, 2022
Verified purchase

This website has a great base, but I think you should do more research into what makes for good work experience bullet points and include power words. And the automated "career objectives" are VERY formulaic, which is fine but the formula used sounds bland. Maybe you could have a few different styles of paragraph templates and they'd produce different results.

Totally spit-balling here: I wonder if maybe you guys could look into using AI to help with some of the bland formulaic parts of the template.

Reason I chose this business:

Needed a fast easy solution to help a friend put together a resume as they enter the workforce for the first time, and for that purpose I think this website is great, but I think it could use more polish for mid-career folks.

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user vettem
1 review
0 helpful votes
August 4th, 2020
Verified purchase

The headline "free resume builder" and "no registration or CC required" is very misleading, because you can't do anything(simply download) your built resume without paying for a subscription of some kind.

Reason I chose this business:

New career opportunities

Thumbnail of user shannonp373
1 review
0 helpful votes
September 30th, 2021
Verified purchase

There is no indication given about the $3 charge until AFTER i spent an hour working on my resume on this site. Very helpful service, but needs more transparency. Feels like you're trying to trick your customers instead of trusting that your site warrants the money.

Reason I chose this business:

Googled FREE RESUME and somehow ended up spending money

* ResumeGenius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Thumbnail of user evangelinem27
1 review
0 helpful votes
March 4th, 2022
Verified purchase

The initial search said it was free! Now that I'm done, there is a fee before I can mail or print!

Reason I chose this business:

The search initially said it was free!

Thumbnail of user juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Thumbnail of user kianab12
1 review
1 helpful vote
July 21st, 2020
Verified purchase

This was advertised as being free and then I had to pay at the end to export my resume. Not cool.

Reason I chose this business:

It was supposed to be free.

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From the business

Established in 2008.

Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.

Check us out!

https://vimeo.com/114529272

Company Representative

Thumbnail of user devs27
Dev S.
Director of Operations
Typically responds within 2 days

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