ResumeGenius

If you want to charge me 2-6 dollars each time I log back in, make some changes, and download my updated resume, thats fine, but 24 dollars for not touching it for a month? I uploaded my previous resume and had to edit all the information the website ripped form it to make it anywhere close to legible. I shouldn't be charged 24 dollars just because I've used the website before. Ridiculous.

Pricing model is given AFTER a long form. You know very well that people will spend a significant amount of time on the form, and THEN learn about the pricing options. This model relies partially on the sunken cost fallacy to hook new purchases. I did however find the tool VERY useful! So I'm going to make a purchase, but I would have appreciated more pricing info upfront from the beginning.

You should not advertise "free resume" when its not. Clever asking for payment after the completion of the resume.
Funny... I can only choose YES for making sure I'm satisfied with my order and not no. This is what they do in totalitarian countries... LOL..

No pricing information until after you spend all the time on the thing building out your resume. When I click "monthly" it says what's due today is the entire year's worth?

The "all in" $2.95 trial then becomes a $34.95 every 4 weeks sub?

Yeah, i'm getting my resume and dumping this service. You people need to really lower your shady experience metric.

Definitely bait and switch, searched everywhere to find out if you charged for your "free" template. Purchased out of purely not wanting to regret the time i already put into this one. Being upfront would not have deterred me. But the feeling of being deceived has damaged what could have been a great resource.

I cancelled subscription 2 days ago got email confirmation. Today charged monthly $24.95. Emailed needed refund and provided screenshot of cancelation confirmation.
Response, as a courtesy we are refunding $12.95 (half) because we can only do full refund if you tell them the same day they charge your card. Yah, was charged today, emailing requesting refund today. Cancelled 2 days ago. Full refund should just be a given without dealing with this lame BS.

Where to begin, first I'm doing this on a cell phone. After uploading my old resume, I put my phone down and came back a few minutes later and my resume was gone and the app wanted me to start over. This happened multiple times. Most importantly, when adding references I couldn't continue without knowing an email address. I have multiple former coworkers that don't have email. Very disappointing.

I spent a lot of time working on this without knowing about the paywall. Pretty scummy.
After spending all that time making the resume, my only choice was disappointment - either waste the time I spent making the resume without knowing about the paywall, or pay unexpected money.

Also, it seems like I can't even move on from this form until I submit an email. Triple scummy. Will neither return nor recommend this application.

Why do you have to sign up for a membership to make 1 resume? Why does it then jump to an auto renewal that is far more expensive than the product you will hardly use? Greed. That's why. The product its self is good but the obvious greed of the company makes it feel dirty and shameful. Why not just do a low charge for 1 resume instead of trying to scam people?

Misleading marketing / intro. These are not FREE templates, and once you're so-far in it's pretty impossible to lose all that time/work and not pay to get the download.

I'd be more inclined to pay for ongoing support/upgrades (and recommend this service to others!) but at this point feel mislead, frustrated and eager to cancel ASAP.

I can't copy and paste what I've entered into my business objective section to put into a cover letter(I"m not even given that option?)

Wasting my time and energy perfecting my resume just to get charged when your website said "free downloads". Tired of false advertisements.

Feel mislead by it says FREE. Then you wait until I put in hours of work to tell me it cost $25!? Scam

I used this as part of a free resume template search. After building my resume, I hit a pay-wall forcing me to either pay for said "free" resume or start over elsewhere. (renewing at $24!) I HATE the bait and switch.

The website said FREE. I spent a good deal of time filling out the various sections to update my resume. It was not until I clicked "download" that it asked me for payment information.
I find this very disappointing and misleading.

I really liked the ease and quickness of filling out a new resume, however, I feel as though you did a bait and switch by advertising it's free, when in reality, when you're finished you have to pay at least 2.95 in order to download and print it out. Not very nice.

Template suggestions ok. I am mad because it said free then charged me at the last second without downloading before paying. I also chose this because I need a curriculum vitae and the ad posted claimed I could create it here. I do not see this option, only a cover letter. Close but no cigar

You need to be upfront about billing. I was referred to this site by worksource as a free site for resume building. After completing the work, I find out there is a fee to print/download my information. I contacted customer service and was told the text portion of my resume was free. The instructions provided did not allow me to access the text. I was then told to try another web browser. Too many hoops to jump for a template.

You said it was free but we get to the point to print or email and you throw a charge in there. It's very dishonest.

I spent 2 hours perfecting my resume thinking this was a free service. I finally finished, and was prompted for a credit card number. If I had known if wasn't free, I would have written my own on Microsoft Word. It is not properly cautioned that this is not a free service, and that after two hours of work, all your work will go down the drain. I wish this had been announced at the beginning of the process. Feels like a sneak attack.

You let people make the resume then surprise them with a pay wall at the end? $#*!ty business practice.

It was unfair that the resume builder was marketed as free but I had to sign up for a trial and give my credit card information in order to gain access.

This website has been crashing all day. I have been trying to renew my subscription so I can update my resume and it has taken me over 5 hours to finally get to the payment screen / get it to work. I initially only paid a couple of dollars for this, but now I have to pay $25 to edit it. I really like the way this site designed my resume but I am frustrated with this. I guess I had a trial when I first signed up.