About the Business
Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Using this saved me a lot of time from having to write everything else myself. The templates that lined everything out and made my resume look professional.
This was my review that I felt I was forced to write, after charging me $40 for their service AFTER I had canceled my subscription, they said my refund could take 10-20 day to complete. But if I completed a review on this website, they would "Pass on a good word to customer service" to speed things up. This was the most sketchy refund I have ever dealt with in my entire life. I will never be trusting this company again, you shouldn't either. I was prepared to file an FTC and IC3 complaint to have them investigated for charging me that money.
This service was a complete waste of money. Did nothing to provide insight into how to improve a resume. Site was reasonable well put together but is worthless. Just search resume or job search tips, get a free book from the library, go to a career counselor to have them look over a resume, but don't waste your money on this site.
It was very unclear on the trial offer and then the automatic payment plan after 14 days. But the staff that helped me, Betty, was very kind and considerate of my circumstances.
Had a refund issue with them and it was cleared right away. Betty was wonderful and handled my situation with great efficiency and clarity. If it weren't for Betty I'm sure this situation wouldn't resolve so easily.
The site was wonderful said free help but than it wanted to charge me $1.95 thought it was well worth it it charged me let me print than I thought it was done. Got more emails thought they were junk cause I no longer needed there service little did I know it was a follow up explaining they were going to charge me $39.95 a month unless I canceled service that I didnt realize I signed up for. Now they tell me I can only get my money back if I write a review and post it.
I needed a resume generator and it helped with that. The pricing is a bit steep for the service and I was unaware that I was being build for the month as it said that I wouldn't be billed until Dec.
I would just say dont have the customer selected, as automatically signed up for the subscription. No one wants to spend $40 a month on a resume. All I wanted was one put together resume. Ill pay $2 for that, if you accept that and try not to scam others, who you have agready made unaware of their purchase, you will have a smooth operation going.
There was no disclosure about $39 fee after 14 days. And its has been 5 days I havent heard from anyone. I need a respond back. Can someone one contact me back on regard to this problem.
On 10/4 I contacted customer service at Resume genius regarding a refund. I was contacted via email by Betty Ko. I was informed that my refund was processed and would be refunded in 20-25 days. I was also informed that if I left a positive review on this site that she would expedite the refund. I informed her that I would be happy to leave a review AFTER the refund had posted. I'm still waiting!
Here it is 2 months later and no refund as promised. I reached out via email a second time to inquire about the whereabouts of the refund and got no response.
Do NOT do business with this company. They are thieves I will now be contacting out CU and the BBB to file complaints..
These templates did not improve my resume at all, in fact I received more responses from the resume I did myself and NO responses from the resume I built using this rip off site. Called to cancel and requested refund. Betty has not responded to any of my follow up emails. Dont waste your time or money.
I recently subscribed to ResumeGenius.com and it was most helpful. After a miscommunication regarding my cancellation of their services within the allotted time and still being charged the full rate, I was able to communicate the mishap with their new customer service management person, Betty Ko, who has rectified the situation and is processing a full refund for the charges charged to me after canceling the trial subscription.
I found charges on my card that were not mine from and email that was not mine on this site. Luckily they are working with me on it however it has been met with some resistance right now it seems I eventually will get my money back
Cancelled account, customer relations BETTY KO, tricked me to write a review on your website, saying, she'll take care of it fast, and now won't refund me monies due. DO NOT, I REPEAT DO NOT FALL FOR HER LIES. I've called 8 times, each time being told she didnt receive screenshots, and today was told it's to late, and I sent her a screenshot of her saying she did receive all necessary paperwork, FRAUD, FRAUD, FRAUD
When I called customer service with an issue I was having, there was no wait time in connecting with a person and I was emailed by higher up and the issue was resolved quickly. Good customer service.
Ms Betty did contact me within 24 hours abount the refund i asked for. I had already
Cancelled it and had a cancellation number for it. The reps are not very nice so i
Am waiting to see howe long it takes to get the mondy back. Then i may write something
Else
Patricia A
This website was easy to use. It had a lot of information. This website is easy to navigate and has alot of options for whatever ki d of resume you are trying g to build. Read all of the terms and conditions.
I was very comfortable working on my resume because the website is very easy to navigate and user friendly. Thank you for providing the formal templates.
I was not satisfied with product I was not aware of the day the trial ended I tried to cancel membership but site wasn't letting me I called the number I was placed on hold called back and was told I needed to contact jaun
I only wanted the one time free of a dollar for a resume and then later deleted my account after figuring out that you have to pay more in order to use it. I then get charged twice for 32 dollars or so and ended up getting frauded by it. I would just like my money back.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please be sure to e-mail betty@resumegenius.com, she will be able to assist you with the refund request.