About the Business
Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Great customer service. Professional product, ease of use, variety of product and very helpful. Thank you!
It's helps a lot when getting a cover letter and a resume done but if they are going to make you pay a one time fee of $1.95 just to get it sent to you, you shouldn't have to charge them 40$ every month after. There is NO ONE who is going to need to enter that account every month. And now I've been waiting for my refund for almost two weeks now and still haven't seen it. This is a joke.
Used website to build decent looking resume. But then I asked for critique to improve it and I got extremely general feedback like "go read our tips for career objectives at [URL]"... except I already used their website to build that career objective so it should already meet their criteria/suggestions.
I shouldn't have to enter credit card info and sign up for a free trial to just get directed to look at their website more.
If I thought I could handle my resume myself, I would have just done it myself and not asked for assistance.
Hopefully cancellation goes through.
The page kept glitching. The words I was typing was popping up twice so in other words my sentences for my job description would look like this: I once worked at Goodwill Industries an I had to sort through clothesclothes. My page kept freezing up an it kept making me fill in blanks I had already filled in.
Looking for a job is hard, resume genius made it easy. They really helped my resume when i thought i had tried everything.
I tried a dozen apps before this one and they were hard to use. The only functions you wanted weren't available with out paying a lot of money. This one was amazing
One of the hardest things to do is describe yourself, and your job responsibilities in a way that works for hiring professionals as well as the robots that scan through the resume piles. This service took a lot of the pain our of resume creation. It takes it one step at a time, suggests keywords for many common industry related tasks, and allows for easy edits and resume duplication. Even got a brief look over by a rep to fine tune it a little more during my trial. I'd recommend this service.
This is Hawre, I just subscribed befor as one website visitors in CVgenius.co.uk only for building one cover letter so it took me 2$ was ok, but the bad thing is it took me 39.9$ after two weeks, in addition i haven't registered for any stuff like that, this is illegally.
You will be dissapointed in the service, will not be able to cancel, and will rack up recurring charges. The only way to cancel is to change your card number so that the recurring charges cant come through anymore.
Resume Genius is an excellent resource for building a resume from scratch. Their system offers many well worded descriptions of job-related responsibilities one can plug into a resume as well as some great templates and designs. Also, the company stands behind its promise to refund your money/ cease charging you if you have no need of their service following the trial period. It is worth trying!
Great customer service. Resume genius easy application to build professional resume in a short time
The way their website was set up with the 14 day trial, a few months ago, it made it seem like we were paying for the $1.95 TRIAL PERIOD that would expire after 14 days. We were charged two months without our knowledge and as soon as we found out, we requested to cancel the account. I have never been more disrespected by a customer service team. They were incredibly rude, basically called us stupid for not knowing we were being charged. AND they refused a refund! They are able to see when the site was used last, it was the same day we signed up. Terrible, terrible companies. There are much better options, for much less money!
Resumegenius will bill your account monthly- WITHOUT ever sending a receipt. This is a purposeful tactic to keep getting your $39.95 month and hope it goes unnoticed. It did- my bad, but companies that are truthful will send a receipt after the deduction from your credit card. No refunds and no account updates. Unconscionable.
As stated below this site is a FRAUD. Waste your time and energy then BLAME YOU for it. Horrible crooks. Reported them to FBI. Luckily saved some proof and have a witness.
The site is nice, maybe not worth $40 dollars. They helped me out do a cover letter which was helpful, but it doesn't justify the price. Just did a free trial and wanted to cancel before it was over, but I had difficulties getting into my account during the free trial despite saving my password to log back in. Luckily they have a terrific customer service team that responded immediately and were very helpful in processing a refund for me. Happy and grateful they were understanding.
I wasnt able to print out any of my resume or cover lettrssssssddddddd and was not satisfied with fee I was charged but even able to use it
The company really is a bit of a scam artist. They rely on you forgetting to cancel your membership and don't help you when you make an honest mistake. I ended up paying over $160 for services I never used. I signed the agreement, but there was no sign of remorse for what happened. The customer service team must spend their whole time dealing with these issues and I hope they feel some guilt.
Eric N was the customer service agent that said he would help me get my refund. It never happened. I searched for "FREE" resume services. This service came up as a top one. However after building a resume, it would not let me download until I paid $1.95 for a "free trial" for 7 days. THEN, I received info from my credit card that the business charged me $39.95 automatically without even permission or notice. Resume Genius sent me an email stating that if I wanted my refund faster I would have to give them a 4 or 5 star rating. Personally that sounds like blackmail. Not really good business practice. I've been in customer service for YEARS and would never do that to a customer that wasn't satisfied. Still waiting for my refund after 2 weeks. Most likely will have to go through my credit card company to report them as fraud. UPDATE: went through my credit card company for a dispute. Awarded refund in my favor since Resume Genius did not honor what they said they would do. Also seems they have many complaints of the same. Now I'm basically being harassed, I've received voice mails and emails that they want me to change the rating I gave them. NEVER! PLEASE don't fall for this scam of a company. Some reviews are stating they had a good experience, well good for them, not sure I really believe they are real customers considering the deceitful business practices so far, however for their sakes I hope it really was good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members