Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I believed this was a free form fill, but honestly was not upset when i hit the pay wall. Wil definitely use again if needed. Awesome site
Would have been great to see the resume in print as it is hard to see on screen
Thank you for your review. We are happy you enjoyed your experience.
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Resume Genius
Easy to use website. False advertising saying that it is free then after completing document it forces you to pay
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
This service was Perfect for what I needed in a pinch.
Thank you for your review. We are happy you enjoyed your experience.
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Resume Genius
Probably one of the most stress free website to use to make or update your resume. Will definitely be recommending to others of how easy this process was.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for your review!
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Resume Genius
Not able to put in multiple working to and from dates for each job
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use and very helpful...saved me a lot of time!
Thank you for your great review! We are happy you enjoyed your experience.
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Resume Genius
Amazing experience. Everything was simple and understanding
Thank you for your great review. We are happy you enjoyed your experience.
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Resume Genius
I haven't tried to print or email anything so can't say I'm satisfied as a whole yet
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Resume Genius
You should make disclose the purchase price before the resume is finished
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Resume Genius
A very unfair way of charging people, I got the paid version and then cancelled if after two months and then wanted to get a resume done so was hoping there's a small one-time payment to just update my resume and you have to pay the full amount, lets be realistic most people arent going to be creating new resumes everyday.
Hello Malinda,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
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Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great! Software with the added AI feature is awesome
Thank you for your review! We are happy you enjoyed your experience.
Regards,
Resume Genius
The templates are great, but $24 dollars a month? Really?
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Have a great day,
Resume Genius
The edits that I've made did not apply to the resume. This was also listed as a FREE resume to charge a fee after over 30 minutes of work...
Hello Rebecca,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Thought this was a free service until end when you must pay.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far, this has been easier than I expected. Therefore, I'd recommend it to others
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Resume Genius
Advertised as Free but then asked for payment. Not very helpful after putting all that work in.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It has been fine. I was frustrated with how the template did not translate directly into language used in the finished document. I kept having to go back and toy with it to get the language write especially in the education section.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The advert said free. After spending time (I didn't really have), I got to the end only to find it wasn't "Free" as advertised. Credit Card is needed and continues to be billed if you don't call or email to cancel
Hello Shantell,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius