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Resume Now has a rating of 4.57 stars from 3,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Now most frequently mention customer service, cover letter, and live chat. Resume Now ranks 5th among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
The Customer Service Agent who spoke with me on the phone was incredibly friendly and helpful. I had no further issues. I do have to mention that using the 'Chat Now' option through the website, did not work. It said I connected with "Jair A", but I did not receive a response. Disappointing. Other than that, once I called Resume-Now directly, my issue was resolved in a timely matter. Thank you!
The "tools" at this site are really not much above what you can do on your own if you are even moderately proficient with MS Word. But the point of the site is to get your credit card number and billing authorization, because in the fine print, this is a monthly subscription for $24/month - which of course, is silly. No one knowingly subscribes. The punchline is, when you call India to cancel, the pretend to cancel - but don't. The only way to cancel is to cancel your credit card.
Website advertised as free but had to pay for subscription. Otherwise, the website is easy to use and very helpful for people like me who have a hard time writing about myself.
I had to advise the rep that badgering me to keep the service eventhough I'm deployed is bad customer service. She only after badgering me gave me one month back.no one should be calling to cancel and be told over.and over to keep it. I will never recommend this. Site
Our sincerest apologies, Kristen, for the negative experience, that you had with our agent, we realized that it was unmannerly in solving your query, and we completely understand your frustration.
We always pride ourselves on giving 100% every day to ensure that each of our customer’s needs are being met, and we know that we have let you down, and for that, we’re very sorry. We do our best to train our agents on how to properly handle each case, including how to escalate problems that they’re unable to assist with, sadly your concern was not handled properly, and we are going to take the necessary steps to ensure that this situation does not repeat itself.
With this in mind, we’re thankful for bringing this issue to our attention, as we’re always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
Hey, Natalie
Thank you for sharing your thoughts, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
We're sorry to hear that, Ortutu! Let us know how we can improve your experience.
Hey, Michael
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
When I entered my contact info, the template doesn't allow changing of boarders and my email address was cut off.
Thank you for letting us know about this, Jazmin we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
I loved your service until your program cut of certifications and this dumb review could not be minimized.
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Sherree.
Bait and switch
Don't mind paying but should be more honest upfront and definitely do not like the enforced subscription requiring me to remember and make time to come back and cancel.
Hi, Dara
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
You should make it known before you start making your resume that you'll have to pay to download it. I would've made it without the help of Resume Now had I known. I also had an issue while working on the skills section where everything written would simply disappear at random. Aside from that I like how simple and easy the resume making process was and I like the way mine came out.
We’ve taken note of your feedback and it’s much appreciated. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
So far so good. Well see how the cancellation process goes.
Thank you for sharing your review with us and giving us such a great rating.
This was an easy quick tool to use. It had been a couple decades since I needed to create a CV. It was a requirement for a new job I had already been hired for but they needed a record to put in my HR file. I signed up and had it complete in about an hour
Thank you for sharing your experience with our resume builder, glad that we were able to help update your resume for your new job, Steve.
I didn't expect to have to pay for anything. Was there some small print somewhere?
Hi, Chenelle
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I hate that I have to pay for a month to change something on my resume or update it. I wish I had never used this service. I think it is very misleading.
Hello, Susan
We'd love to help you address this matter, to clarify we always have special discounted offers for these types of requests just simply contact us for more information.
Don't like that you order and it automatically renews every month. You should be able to pay for a one time resume if you wanted.
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Kusters.
Lost an entire section of my resume and it would not all me to put bullets on a section that did not transfer the formatting.
Thank you for letting us know about this, Denise we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
I was referred to this website through my college during a business class. It was extremely helpful as far as resume templates and what to include in your resume. In order to fully see your completed resume, print, or download you had to pay a small fee (a few dollars). I had no problem doing this but then tonight i saw a $23 charge on my credit card for a subscription to the site. I was not aware I was going to be charged a monthly subscription fee and when I called the man was just telling me how amazing it is and everything included no matter how much I told him I wasn't interested and wanted to cancel. He was very pushy. I wanted a refund for the $23 dollars along with a cancellation and all he told me I could do was cancel. I hadn't used the website in a month and was not charged a subscription fee initially (which to me makes no sense) nor was I informed. Overall the website did its job and I got the job but the hidden fees are not worth using it.
We apologize for any inconvenience this may have caused you, Ashleigh, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
I dislike the fact that I'm made to rate the site at this present time.
Thank you for sharing, Shannen we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
Thank you for sharing your experience with us, Margaret. Our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
Thought this was a free site did not know there was a charge until the end. I spent a lot of time working on the resume and then couldn't get it unless I paid.
Hi, Karin
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I haven't had enough time to use website to give more than three stars.
Thank you for sharing your experience thus far, Katherine let us know what you think of the end result.
I wish I was able to speak to the representatives and feel like they were giving me a fair price. I call to reactivate my subscription for the 3-4th month in a row paying over $20, just asking to simply export a resume and they reauthorized my card without my consent. I'm told I can do it for $9.99, the $4.95, then I look online and it says I can reactivate for 14 days for $2.95. WOW. Just a headache and disappointed to feel like if I don't keep asking the correct questions I'm overcharged constantly.
We appreciate you bringing this to our attention, Ariana, and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link provided below.
Contact Us: https://www.resume-now.com/contact-us
I shouldn't have to pay for 14 days that I have to cancel in 13 or you hit my credit card for some dumbass price like $24.95 when I only need one damn resume!
Hey, Alexina
To clarify, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It was misleading by starting off with the free but not really free. False advertisement is not the way to go...
Hey, Schiano
Our apologies for any confusion that this might have caused, by no means do we mislead or falsely advertise our services.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Thank you for letting us know about this, Whitney we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
It was ok except it kept deleting things that I had typed up
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Ben!
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Create a resume that gets results!
From students or entry-level job-seekers to experienced executives, our resume builder offers job-seekers a fast and easy way to create a resume. With pre-written bullet point examples across several industries and recruiter-approved templates, Resume-Now enables users to download a polished and professional resume in minutes.
Helping People Get Jobs Since 2005!
Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.
Hey, Vanessa
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result.