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Resume Now has a rating of 4.57 stars from 3,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Now most frequently mention customer service, cover letter, and live chat. Resume Now ranks 5th among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
The Customer Service Agent who spoke with me on the phone was incredibly friendly and helpful. I had no further issues. I do have to mention that using the 'Chat Now' option through the website, did not work. It said I connected with "Jair A", but I did not receive a response. Disappointing. Other than that, once I called Resume-Now directly, my issue was resolved in a timely matter. Thank you!
The "tools" at this site are really not much above what you can do on your own if you are even moderately proficient with MS Word. But the point of the site is to get your credit card number and billing authorization, because in the fine print, this is a monthly subscription for $24/month - which of course, is silly. No one knowingly subscribes. The punchline is, when you call India to cancel, the pretend to cancel - but don't. The only way to cancel is to cancel your credit card.
The resume did work and worked well, however, the billing and subscription process was confusing, not knowing I was going to get billed more after, I asked for a refund for the money that was taken out of the account and was refused which was very disappointing.
I just want to see my resume - then can decide on what else is needed and how to proceed here -
Thank you for sharing your thoughts, Jane!
You did not specify at the beginning of the process that I needed to pay for this. I'm upset about this but the job opening I'm applying closes tonight and I'm desperate to have a resume. This is not a good business practice. I'm canceling before the 14 days expire.
Thank you for taking the time to share your thoughts, Charles We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
Well, it realy should be FREE for the first few days that is what I saw online.
Hi, Harwitz
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It creates everything you need then it tries to CHARGE you for the finsihed result and you cannot download it and then t will continue to charge you on a monthly basis. I would be more apt to buy it if it was a one time charge. But this is listed as a FREE resume website and they lie.
Hello!
We appreciate you bringing this to our attention and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you and are here for you; when you have a chance, please contact our Customer Service Team using the link below.
Phone: 844-351-7484
Email: customerservice@resume-now.com
Chat: https://www.resume-now.com/contact-us
-Resume Now
Hi, Ann
To clarify, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It states it is free and then at the end you charge. I will be canceling asap.
Thank you for taking the time to share your thoughts, Erin let us know if you need any help with the cancellation process.
I signed up for $1.95,14 day trial & will watch card after reading some reviews. It was disappointing to find resumes/cover letters very difficult to edit once you download & formats don't hold. I even had a college computer professor and another teacher trying to get these downloaded for me as they appear on site. NO LUCK with that. And no Print Preview found to fix anything before downloading. Not too happy with this service.
Hi Janet,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Thanks for the feedback, it's very important for us.
I couldn't figure out how to delete/rename the section I created and was charged. I thought this was free
We love to hear from our customers, Daniel we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
It is sad that when you go looking for help to make a cover letter and it says free then they go and charge you. At first it is 14 days for $1.95 then after you pay this it states they will charge you $19.95 in 14 days. Wait what happen to FREE. Ok I don't mind paying $1.95 for 14 days to get help writing a cover letter of up dating my resume but a recurring charge of $19.95 every 4 weeks is insane.
Hi Nadine,
Thanks for getting in touch with us. We'd like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription—these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service. We also let you know at this stage that you may cancel at any time.
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
Please feel free to contact us if you have any further questions or concerns about our services Thanks for getting in touch!
- Tools does not provide flexibility to modify the template
- billing information was provided toooooooo late in the process
Thank you for sharing your feedback about our resume builder, Amit we’re always open to suggestions on ways we can improve and your feedback will help us better our services.
In terms of creating my resume I loved the website! I also really enjoyed how you have pre filled information to make it easier rather than sitting around trying to think of perfect wording to enhance your resume. So for those reasons alone I would love to give 5 stars!
What I DID NOT like was the fact you don't tell people that once you have spent hours creating your resume you then have to pay to be able to print it or do absolutely anything with it until you pay. If I had of known I had to pay I wouldn't of wasted my time 1) because im trying to get a job and as a mother of 6 every single cent counts! 2) because we are in the middle of a world wide pandemic COVID-19 and its hard to get jobs at all when Australias economy is in peril. If I hadn't of spent literally HOURS creating my resume I wouldn't have paid and would have moved on to another resume site.
Hi, Kristy
Our goal is to make sure that our users are satisfied with our services and we’ve fallen short on that for you, we truly apologize.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I used your site because it said "FREE"
Worth $2.75 but what's the catch?
Hey, Keith
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Hello, Xavier
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
After paying for the option to email my resume, now there is now that I can find to email it
Thank you for letting us know about this, we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
I signed up for a subscription and at first, the site worked great. Now I no longer need the services and I canceled. I noticed I was still being charged $24.99 monthly. I have contacted them by email and by phone multiple times. They have said the subscription was canceled, but again this month I was charged. Very frustrated and just want my money back/no more charges. Don't bother signing up.
We’re very sorry if this caused inconvenience for you; Molly, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, that means that your account was not canceled or that something might have happened during the whole process. Once a user processes a cancellation, they will automatically receive an email with the cancelation details for future references if necessary. Regardless, our team would love to review your account interaction to provide you with more information about what happened.
At your earliest convenience, contact our Customer Service Team, and they will be more than happy to review this for you.
Contact Us: https://www.resume-now.com/contact-us
My account was auto renewed without a reminder email. I understand it did state auto renewal when I signed up for the trial, but I do feel a reminder email should be sent. Any other company I've dealt with has this as a courtesy. In addition, my credit card company contacted me thinking it was spam. I got a partial refund, not a full one. Not happy.
Forms are generic, and don't offer enough room for customization.
We regret to know this, Rebecca we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
We regret to know of your frustration, Norma please know that we do offer a free option.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Hello, Naomi
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Thank you, Navneet let us know what we can improve to better your experience.
Thank you for sharing your feedback, Smyth as it will help improve our products and services.
You said it was a FREE resume. IT IS NOT!
Hi, Linda
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I decided to try this site out, and like many others, I needed a refund. Juan was very nice and helped me get my refund, but the process for contacting the company was irritating-it wouldn't let me send an e-mail, and seemed to insist I talk to someone live.
Hello John,
We are very sorry to hear that you didn't have a smooth cancelation process with us. Could you specify where you tried to email us and who insisted that you speak with a live person? We truly wish to look into the matter as we pride ourselves on having an obstacle-free cancelation process. We would love to hear from you directly and you can reach us at: social@resume-now.com. Thank you!
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Create a resume that gets results!
From students or entry-level job-seekers to experienced executives, our resume builder offers job-seekers a fast and easy way to create a resume. With pre-written bullet point examples across several industries and recruiter-approved templates, Resume-Now enables users to download a polished and professional resume in minutes.
Helping People Get Jobs Since 2005!
Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.
Hello, Olivia
We appreciate you bringing this to our attention, and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link below.
Phone: 844-351-7484
Email: customerservice@resume-now.com
Chat: https://www.resume-now.com/contact-us
As always, we're here to support you as you build a successful career.
-ResumeNow