• ReShip

ReShip

Overview

ReShip has a rating of 1.85 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ReShip most frequently mention customer service, credit card, and last time problems. ReShip ranks 100th among Mail Forwarding sites.

  • Service
    67
  • Value
    65
  • Shipping
    65
  • Returns
    41
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
21
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What reviewers want you to know

Positive highlights

  • Easy to use website, different shipping options, and stellar customer service.

Critical highlights

  • I now have to take it to the credit card company :(
How would you rate ReShip?
Top Positive Review

“Bamboozled. Turned out perfect tho”

Ekaterina B.
2/22/22

So. I've won an auction on eBay and the seller turned out to be sending only in the UK while I was in Israel. So I've started looking for services to help me get the parcel. At first I wanted to use uships but they didn't answer my questions quick enough so I found Reship app, which by the way look very professional and without hesitation used their service. And only then. I've decided to read reviews and there I've already got in peace with the thought I'll never receive the parcel. So many people saying it's scam. But guys. It's been like 3 weeks and I've got my parcel. Not broken, not stolen. I'm confused. And because of their promo code I've payed around 10$ for their services and around 30$ for the shipping. All I'm saying there's hope. Maybe there were people who lost money because of them, and that's really sucks. I thing these guys do have a potential. I'm just really happy I've got the parcel after thinking or I will never get it or they will steal part of it or they will make me pay hundreds of dollars for the shipping. Yet nothing happened. And also take into the account it was a single personal package, not a business orders or something.

Top Critical Review

“Extremely Slow”

Brian M.
3/10/24

According to their website, they sent package to Postnl on 24 Feb. Now 10 March and package has not even left the USA. How can it possibly take so long!

Reviews (299)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (22) customer service (65)
Thumbnail of user mohammadq14
1 review
2 helpful votes
September 3rd, 2020

It takes at least 2 days after the shipment is delivered to them for it to appear in your account, and then another week after you pay for the reshipping for it to be shipped.
You need to constantly follow up with them even though they don't give you a straight answer

Thumbnail of user diegoc16
2 reviews
3 helpful votes
February 25th, 2017

Been using Reship for more than a year. I was a satisfied customer until a few months ago when making a payment became an odyssey.
Suddenly and without warning the only payment method offered was Paypal (which screws you with their currency exchange methods) and their payment system (Interpay) always blocks my account when trying make a payment. ALWAYS. It doesn't matter that I've been a regular customer using the same credit card and information each time. The best part is that if I call my bank and paypal they tell me that nothing's wrong, so I'm left at the mercy of this shady company while my packages, which I need for my business, are held there with no way to get them out until they decide so.
Right now I have 4 packages trapped there. Once I get them out I'll happily take my business elsewhere.

Thumbnail of user hussainb3
1 review
2 helpful votes
September 27th, 2018
Verified purchase

There are many times when you have made wrong things. For instance before with payment problems first was OK to use PayPal then you made it not. Secondly, with the prohibited and hazardous items you go too far for instance before I bought fuel injectors and they just needed cleaning from outside but no you have said this is not our job todo which doesn't take any effort but no all was my loss to ship it back to the vendor and he cleaned it and shipped back to my reshipping address. Thirdly, now with small parts like suspension link for the hood you said we need SDS but the vendor do have it and I told you ship it to my address in Dubai but no you said it hazardous and might blast this was very foolish act. I also gave you another US address but you said no that address is a shipping forwarder which was non of your business BTW. Till one day I told you to throw it. And till now that item was never received by me. Also before you have sent me wrong items...

Thumbnail of user cathn
1 review
3 helpful votes
October 19th, 2013

Item was delivered to Reship Warehouse signed for but now reship cannot find the item.
I have sent off all details proof of purchase, proof of paypal, proof of delivery, i was told a week ago the matter would be resolved but am still waiting after 2 further emails.To me its pretty cut n dried, you lost my package or stole it now REFUND me.
Great Logistics firm but badly lacking in the responsibilty to customers department

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Cath, we’re sorry to hear about your experience you had with our service. Upon reviewing your account it seems as though we have located your missing package. As you are aware in lieu of this unfortunate situation we have offered you a discount on your shipping. Again our apologies for any inconvenience this has caused.

Thumbnail of user kims489
1 review
2 helpful votes
November 6th, 2018

Ordered 2 Bobbi Brown lip glosses from the UK, and the shipping alone worked out to be about 125.00 Canadian.

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hi, that rate seems very overpriced for just a lip gloss. Can you send me your order number and I can look into refunding any incorrect charges.

Thanks.

Thumbnail of user ellaq1
2 reviews
1 helpful vote
November 7th, 2016

Don't use it for free shipping because reship's shipping price might end up being higher than your vendor's.

Tip for consumers:
Don't try it

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Ella,

We apologize for any misunderstanding regarding our fees and services. We provide a tool on our website so that customers can determine the cost of shipping prior to registration. Here is the link: https://www.reship.com/#/estimate-shipping-cost

As vendors will often ship their merchandise in boxes with a lot of excess room and packaging material, we also offer a repackaging service for a small $7 repackaging fee. If this service is requested we will open the box your item was shipped in, remove the excess packaging material and repackage your items in a smaller box in an effort to reduce the cost of shipment.

We would encourage anyone reading this review to utilize the Shipping Calculator on our website and make sure you understand all fees and services prior to registration.

Thumbnail of user alannahh
1 review
5 helpful votes
August 12th, 2015

The last time i used them i had a problem there rep suggested ups as the best way to ship to Canada i ended up paying huge brokerage fees now this last time to avoid a similar situation i called to check which was best and had a supervisor send this response to me: I have also looked at the package and the pillows have been reduced in size as much as possible. Therefore, we recommend that you log onto your account and submit payment for this consolidation as is. If this is not acceptable we can certainly assist you in returning these orders to the vendor. Randa i understand because you are a supervisor you think your a boss, well your a poor boss and i want to talk to your boss. I also think your customer service people need to learn to listen - it's a skill that requires more than keeping your mouth closed. Randa your assistance and our phone conversation left me feeling bullied and with out any sense of satisfaction and a bad taste in my mouth about you as a supervisor i'd really like to talk to your bosses boss or HQ - to complain but i can't find a phone listing.

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Alannah. We apologize for any negative experience regarding our services. We will be happy to further assist you with your shipment and concerns. Please submit an email to support@reship.com c/o Management and we will be happy to address this matter further.

Thumbnail of user josepha24
1 review
2 helpful votes
December 20th, 2013

I received a set of rechargeable lawn mower batteries damaged and unusable. These came form Home Depot and there was no protection other than a single walled cardboard box. This was shipped by UPS.

I also ordered an 8" chef's knife which Reship refused to forward to me. They were helpful in assisting in the return to the vendor (which I had to pay in order to get my refund) though. I don't understand why a kitchen knife over 6" long is prohibited by Reship policy. I have since found the exact same knife in stock in Canada and have ordered it (with free shipping). In Canada we use many carving knives etc longer than 6" (we are a barbaric lot). I suppose American turkeys must be smaller than our Thanksgiving day monsters.

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Joseph, We're very sorry to hear of the recent experience you have had with our service. Unfortunately we are unable to ship knives as it's considered to be a prohibited item(weapon). Were your lawn mower batteries consolidated and repacked by us or reshipped in its original packaging? Did you purchase insurance on your order? If you'd like to discuss this matter more in-depth, please write us at support@reship.com

Thumbnail of user nancyl18
1 review
2 helpful votes
April 16th, 2013

They charge a 5$ holding fee, another 7$ consolidation fee (how hard can it be to open various packages and put them all into one), and then, the carrier's fees, which are ridiculous. For a 60$ package, I will be paying more than 50$ for shipping fees, will take about a week and a half to get it (don't have it yet) and I did not get the price for the customs fees yet... Never again!

Thumbnail of user johns2517
2 reviews
5 helpful votes
December 30th, 2017

I have used reship several times in the past, last time in 2015. I remember the service was mostly lacking back then so I had decided to stay away unless really really necessary. This past November I decided to check them again, and honestly for not entirely good reason. Amazon.com already ships to Canada most of the merchandise I'm interested in and there are several other online stores that have convenient shipping rates as well.

So i gave reship another chance this last Amazon's BF. Last chance indeed since the service, again, was pretty bad.

Let me start with the good though:

- cs is quite responsive, and I appreciate the live chat
- affordable service overall, in spite of overestimating package dimensions and therefore shipping price, see below

The bad:
- took a week from the moment item arrived until shipped. This is my main issue with them really, and the one that disqualifies them from most of my shipments
- transparency while managing issues. They somehow charged my usd cc in canadian dollars, even though the invoice they presented me was and is in USD. I had to call the bank in order to find out about the currency exchange, reship agents were, at best useless, if not deliberately avoiding to acknowledge their fault. There were another minor problems during shipping, where they failed to notice me my tracking number changed etc.
- as expected, the reship cost and rounding up the package dimensions: reship overestimated the weight by more than one pound which drove the shipping costs up. That is from weight as calculated by amazon and by me upon receiving the item.

Thumbnail of user robl52
2 reviews
18 helpful votes
October 5th, 2018

Never seen an company work so slow to ship out an item not recommended company to use i will never use it again i should have went with shipito.

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hi, I'm sorry to hear you had a slow shipping experience and I wish to make it right. I just need your customer or order number and I can find out why it would have taken so long.

Thanks for the opportunity to address your concerns.

Management

Thumbnail of user clm2
1 review
7 helpful votes
November 29th, 2014

Riiiiight, sure... Ok thanks Sharon (Reship customer support rep).
If I click the link to allow Reship to unpack my small 3lb leather purse I now get charged another "small $ 7.00 fee" for that service! And only THEN do I get to see the new shipping rates for my little item... which I just bet won't be much lower than what it shows as now. Good little scam there.

If I could get an estimate on the "new shipping cost" after the original packaging is discarded by Reship, before I actually click the link to request that service, then I would be able to compare the cost and see if it is even worth it.

- - - - - -
Here's my recent update for January 2016:
I purchased a medium size, pre-owned vintage leather handbag (weight was only 3 lbs) from a seller who didn't ship to Canada.
With dimensions of 17 x 14.5 x 6 inches, these were my shipping options according to Reship:
UPS Standard... Estimated 7 - 10 Business Days $37.34
UPS Worldwide Expedited. Estimated 5 - 7 Business Days $40.50
DHL Express Worldwide... Estimated 2 - 5 Business Days $43.05
UPS Worldwide Saver... Estimated 3 - 5 Business Day $41.33
USPS Priority International... Estimated 7 - 10 Business Days $43.93

Guess the shipping rates went up. No longer affordable for me so I'll be staying away from Reship in future.

- - - - - -
I'm re-writing my (originally bad) review of Reship... simply because I've now placed 3 fairly large orders and they have all arrived in great condition, in a decent amount of time. I "consolidated" them all so they opened up my original packages and got rid of excess packaging... then put everything into ONE box, perfectly organized and packed!

Yes the company charges fees for their services (they ARE a business) - but I wouldn't be able to buy these wonderful items online otherwise... so I have to say I'm pleased overall by this company.

It's not their fault that UPS or DHL etc have their own shipping fees. Just take it all into consideration before you decide you "just must have that item".

Thanks Reship!

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello CL, thank you for your feedback. If you are having difficulty contacting our customer service team you may email our team directly at customerservice@reship.com. Please be advised all associated fees for requests are listed on our website under "Service & Fee's", For your reference checking into this section of our site before making a request can certainly help to make you aware of the costs involved before the request is completed. We hope this can help. Please contact us directly using the email address provided if you require further assistance or have any questions.

Thumbnail of user millicentb
1 review
2 helpful votes
December 31st, 2013

I use this service for more than one year now, only when no other way to purchase directly from online vendor. The service, seems to me, got worse only, especially with reshipping delay, for instance last two items I bought, November and December just before holidays, took one week just for the item to show in my orders available to reship, ie one week after the shipment showed as delivered by usps. It can also take a while for the order to be actually shipped when you signed it off on their website.

Another big issue, at least for me, reship.com doesn't offer any service for returns/replacements/rma, so you are charged again for import fees on RMAs.

As always I advise to use this service only when no other domestic alternative exists and then only when either: you don't care about warranty as that can be quite expensive or you are sure that your local service provider can take care of your product under warranty (most often they don't).

Hope that helps.

Thumbnail of user mandis1
Reship T. – ReShip Rep

Thank you for your feedback and our apologies for any inconvenience you experienced. I've forwarded your concerns to the appropriate department for further review. For any type of return/replacements please contact our customer service department and we can have that arranged on our behalf. If you'd like to discuss this matter more in-depth, please write us at support@reship.com

Thumbnail of user johnc130
1 review
2 helpful votes
October 31st, 2012

They actively advertise "shop at any US retailer" and post logos of many companies. This is not the case. Apple.com has black balled these guys. They will not ship to them. That was my only experience trying to make a purchase. I wonder how many other retailers are slamming the door on this service?

Thumbnail of user leec50
1 review
4 helpful votes
December 11th, 2015

I was excited to try this service as I think it's great for Canadians who want to shop online because some retailers in the US will not ship across the border. The online system is streamlined, and easy to set up and navigate. I sent two packages there to see how quick and how expensive the service would be. The turnaround from receipt of shipment was good, except the second time where I chose to consolidate two shipments into one - that took much too long on their end. Both shipments were priced extremely high compared to shipments/items that I have sent cross-border in the past. Won't be using them again.

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Lee.
Thank you for your feedback regarding your experience with our services. We are continually working with the outbound carriers to offer the best rates to our customers and offer service to assist with reducing this cost.

Thumbnail of user skyeb
1 review
3 helpful votes
May 18th, 2013

BEWARE! Please notice that all 5 star reviews for reship were written in a similar fashion between February and April 2012.
I ordered something through them and the shipping price is exorbitant! They claim that the product I ordered which is no bigger than 2 inches squared arrived in a box that is 12in x 7in x 2in. I thought maybe the company had sent the thing in a huge box but then another two small items i bought apparently arrived in even bigger boxes. I'm waiting for one more thing before I consolidate them (the initial shipping of the small $6 item was going to cost over $20 (because of the large size of the box) so i decided to buy some more stuff to consolidate and hopefully bring the price down. Will be very interested to see how much it's going to cost and whether it's even worth having them forwarded.

Thumbnail of user cliver2
1 review
3 helpful votes
November 28th, 2014

I have oredered seom good from Tumi. I paid extra to have overnight shipping to speed up the process. After waiting a week, I contact Tumi asking where my pacjages are. I get confirmation that the packages have been signed for days ago. I am now trying to contact Reship for the past week. They have shipping information, tracking numbers, etc etc. No responses provided. I am very much hoping that they will get this resolved today or I feel this will have to become a matter for the federal authroities to investigate as I am wondering if I have actually had a reputable company deal with my stuff or a scam?... I am hoping that we can put all of this down to a misunderstanding and chain of untoruntate circumstances!... to be continued!

Tip for consumers:
May be wise to evaluate your alternative options here

Service
Value
Shipping
Returns
Quality
Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Clive, please be aware we do our best to add each package to the correct customers account within 24 hours of delivery. If there is missing information on the delivery address the order may be delayed to be added to your account. Please contact our customer service team at customerservice@reship.com including the tracking number and courier or the package and we can look into this immediately. Thank you for your patience.

Thumbnail of user seanw8
1 review
2 helpful votes
July 5th, 2012

I have just had a frustrating experience with Reship.com.

I expected the system they use to manage large volumes of shipments to be accurate and fast however have learned this is not the case. I shipped my order to them and logged in to pay for reshipment to Australia. Having paid for the service I receive mail 3 days later suggesting they got the weight wrong and subsequently decided to cancel my order and refund the cost. Great I now have to wait a week for the refund and pay for them to try again. The customer service response has been "it is my problem" which is incredibly frustrating.

Yours,

Sean

Thumbnail of user skinnyv
3 reviews
2 helpful votes
May 26th, 2014

Disappointing experience. Decided to go with them after reading review (with answer from the owner) saying it costed them only 10$ to reship and it was said like it was usually really cheap. I tought it was odd but figured the ymight have some kind of shipping deal. I had a small portable gaming system with the dc converter shipped to them that usually wouldn't cost me more than 15$ to ship to Canada. When it arrived there, I realized they only use very expensive shipping option and I couldn't get my package shipped for less than 30$ which is more than the price of the item. They told me that they can repackage it for a 7$ fee and that it wouldn't be charged if they couldn't reduce the size considerably and that way it might be possible to ship with regular USPS. I then thought it would make more sense to order something else considering I was going to lose so much on shipping anyway. I then ordered a bigger box with 2 gaming console and another portable gaming system. It arrived and the cheapest price to ship was over 40$. I figured if I consolidate, they could just fit the smaller item in the extra space of the bigger box and only pay shipping once. They consolidated it for 7$ and now the item shipping fee climbed to over 60$ with USPS (only way to have chance to avoid duty and tax). Otherwise there was a 43$ UPS shipping which would be ok but considering reship 5$ processing fee per package (because it is still considered 2 package) and the 7$ consolidation fee without mentioning the original shipping to USA on top of the classic UPS overcharge on brokerage fee and duty, this is not worth it. And the thing they said about not charging the 7$ if the package couldn't be significantly reduced is not what it seemed. Apparently, removing the fee mean de-consolidating the order again and ship them individually. They also take a while to answer. In the end, it is only worth using this service if you have a very rare or hard to find item that can only be shipped to the USA and you really don't want to miss it. Otherwise, this is not worth it and it was an expensive lesson for me.

Thumbnail of user mandis1
Reship T. – ReShip Rep

We're sorry to hear about the experience you had with our company. At reship we are continuously trying to negotiate lower rates with the shipping companies so can pass these savings onto our customers. I've forwarded your concerns to the appropriate department for further review.

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From the business

We provide customers low-cost mailbox addresses in USA, Canada and UK with which they can receive, consolidate and forward packages on to anywhere in the world from the comfort of their home using our online portal. We offer a wide range of discounted rates on most major carriers.

Company Representative

Thumbnail of user mandis1
Reship T.
Customer relations
Typically does not respond to reviews

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