Reship UK

APPALLING LACK OF SERVICE! Can we give negative stars? Dreadful, dreadful customer service. I emailed them to inquire about shipping perfume to NZ, and was told yes but only if under a certain size. I then purchased a perfume gift set, within their guidelines, and thought no more. At the time I was also told they were working towards being able to ship nail polishes too, and was left with the impression they were working towards being able to ship additional items in the future. The parcel was delivered to Reship but not logged into my account until I queried where it was (after checking out the tracking information from the seller). The parcel had been with them some time (i. E. months) and never logged into my account. They then took their time to say they couldn't ship perfume, I replied saying the only reason I purchased was because I was told I could. They didn't care. It was not their fault I had been told that (WTF?!) I had to return the perfume gift set (at my cost, plus their service fee) and ship the remaining items to myself in NZ. I received my parcel of the other items to find they had split the gift set apart, and sent the perfume back to Nordstrom, but sent the moisturizer from the gift set to me. This means no refund for my purchase, and further complications. I went to track the perfume return, which had not been received by Nordstrom yet, to see the address they listed as being used to send the return to was my ** NZ address**. TOTALLY UNACCEPTABLE, it will not arrive in NZ, of that I have no doubt. When asking for a refund of their charges I was flatly refused. APPALLING SERVICE! STAY WELL CLEAR! I have used them for over 110 parcels to date, but no more! Their service used to be good, but about six months ago (April 2014?) something changed and they now overcharge for shipping, are getting everything wrong, and do not accept any responsibility for their constant errors. DO NOT USE RESHIP.COM --- it is not worth the pain! They are appallingly bad and do not take responsibility for their mistakes, but simply charge you more to fix their problems.