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  • ReserveBar

ReserveBar

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

ReserveBar has a rating of 3.43 stars from 460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ReserveBar most frequently mention fast delivery, limited edition, and good price. ReserveBar ranks 6th among Personalized Gifts sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 83.8%
Positive
134
Neutral
5
Negative
21

Instant Feedback

82,987 reviews

47
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What reviewers want you to know

Positive highlights

  • Reserve Bar has always been helpful with any question I have had.
  • Great products, easy to use site (once I figured out to change the "ship to" state but that's on me!)
  • Very well organized web site - easy to order and check out.

Critical highlights

  • There is no indication of a $4.99 service fee until the end of the transaction.
How would you rate ReserveBar?
Business's Favorite Review

“Finally - A 100% positive experience!”

Denise H.
2/18/21

I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.

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Top Positive Review

“Easy to order after enjoying my first fine bottle of...”

Fred S.
1/8/22

Easy to order after enjoying my first fine bottle of Great Jones as a Christmas gift from my NYC son, who lives five minutes from your distillery.

Reviews (460)

Rating

Timeframe

Other

Reviews that mention popular keywords

reserve bar (853) customer service (1090) credit card (228)
Thumbnail of user benjaming462
1 review
0 helpful votes
August 30th, 2023
Verified purchase

My original order through Reserve Bar was cancelled due to product being on back order from one of the vendors. The product was available through reserve bar from a different vendor, but for a significantly higher price. After speaking with customer service, they were able to offer me a coupon to offset the costs which I thought was very fair. I'll be supporting reserve bar and ordering again in the future.

See above comments. Customer service representative was very kind, helpful, and solved my dilemma. Definitely earned my business for this order and future orders.

Reason I chose this business:

Availability of Still Austin Whiskey shipped to North Carolina. I love their whiskey, but I’m unable to buy it in North Carolina. It was awesome to see a company that allows me to purchase and ship it to NC.

Service
Thumbnail of user arvand
1 review
0 helpful votes
August 24th, 2023
Verified purchase

The ReserveBar website was easy to follow and made it very clear on how I could gift a friend a bottle of bourbon with a custom engraving. I was initially worried about the delays in production and shipping that the custom engraving would entail, but I was pleasantly surprised at how fast the bottle was shipped to my friend (just in time for his birthday!).

Thumbnail of user shavonnep5
1 review
0 helpful votes
August 25th, 2023
Verified purchase

First time ordering Jennifer Lopez's liquor collection. Very good quality, and taste. Will definitely order again for more get togethers.

Reason I chose this business:

First website I saw when I typed Jennifer Lopez liquor

Thumbnail of user emilyn470
1 review
0 helpful votes
July 27th, 2023
Verified purchase

I was thrilled to see that my fiance's favorite gin was available, but was nervous about how long the shipping would take. It came extremely quickly and in great condition! I would recommend ReserveBar to anyone.

Reason I chose this business:

It had a gin that other companies didn't have

Thumbnail of user kimberlyh2121
1 review
0 helpful votes
July 9th, 2023
Verified purchase

Reserve Bar is excellent at keeping you updated on your order and following though when there are delays due to products being out of stock. Highly recommend, excellent customer service.

Thumbnail of user dellad37
1 review
0 helpful votes
August 14th, 2023
Verified purchase

I love ordering from ReserveBar, I cannot get some of my order from anywhere else. But UPS delivery has been a nightmare almost every time! An adult signature is required to accept delivery. This last order, someone signed MY name, fortunately it was placed in an Amazon locker at our community Hub.

My customer service representative, Cameron, reached out immediately to help me with my missing shipment issue.

Reason I chose this business:

ReserveBar has the selections that I cannot find elsewhere.

Service
Thumbnail of user rebeccaa1522
1 review
0 helpful votes
August 5th, 2023
Verified purchase

I ordered wild Scottish gin from reserve bar since it wasn't readily available in my area. It shipped quickly and arrived safely!

Thumbnail of user suzannez78
1 review
0 helpful votes
July 27th, 2023
Verified purchase

I ordered this as a gift, arrived in plenty of time. Received updates of delivery along the way.

Thumbnail of user frankg1387
1 review
0 helpful votes
September 2nd, 2023
Verified purchase

Overall a great experience and will certainly use them again. The only issue was the delivery person didn't speak English so specific instructions were difficult.

Reason I chose this business:

Ease of use, especially with tough to find products

Thumbnail of user dustinm361
1 review
0 helpful votes
July 7th, 2023
Verified purchase

In PA you can't get whatever kind of liquor you want at retail because of the state store system. I saw advertisements for unavailable liquor that I wanted and found ReserveBar. Ordering was quick and easy. You just have to make sure that an adult is home to receive the package. The bottles were well packed and in good condition.

Reason I chose this business:

They had what I was looking for.

Thumbnail of user markap2
1 review
0 helpful votes
July 8th, 2023
Verified purchase

The gin cane very quickly. I have ordered from My Reserve before and always have great service.

Reason I chose this business:

Because they carry all of the Sassenach brand of whisky, tequila, and now gin.

Thumbnail of user staceym850
1 review
0 helpful votes
August 15th, 2023
Verified purchase

The convenience is everything...not only was it super easy and lowest prices...delivery was so fast...ordered on Tuesday had my order Saturday morning by 9...Amazing...

Reason I chose this business:

Easy...variety...price and delivery...perfect from start to delivery.

Thumbnail of user renak31
1 review
0 helpful votes
September 4th, 2023
Verified purchase

The correct product arrived at the perfect time to my house, so I simply signed for delivery.

Reason I chose this business:

ReserveBar carries the S'mores flavor of Bailey's Irish Creme, which is a rare find.

Thumbnail of user currierv
1 review
0 helpful votes
September 1st, 2023
Verified purchase

We had a little delay with our order be re-directed, but the great staff made everything right and our order arrived in perfect shape.

Customer surface was excellent, resolved all of our problems quickly and efficiently.

Reason I chose this business:

They had the product I was looking for and I have used them before with good results.

Service
Thumbnail of user rosemaryv59
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Thank you for the excellent service. I ordered item as a birthday present for my son in law who lives in Florida. He received the present on time and loves it.
Thank you so much!

Reason I chose this business:

I had ordered items before and have been very pleased with service and items received

Thumbnail of user cindyh1325
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

We got ours engraved for the best man at our wedding. It was so meaningful because it was what they drank during the wedding weekend and he loved it! Says he will not open the bottle! Lol

Reason I chose this business:

Someone on Nextdoor posted that you can engrave your bottles!

Thumbnail of user jamesg4720
1 review
0 helpful votes
August 21st, 2023
Verified purchase

Easy to purchase and came quick. Packaged well. Love the options in the site

Thumbnail of user kaitlins79
1 review
0 helpful votes
July 19th, 2023
Verified purchase

My experience was fantastic. The website was so easy to navigate to find exactly what I wanted, checkout was easy as well. And it delivered super fast!

Reason I chose this business:

I was looking for Patron Silver and I ended up on ReserveBar and I am happy I did.

Thumbnail of user rudys123
1 review
0 helpful votes
July 8th, 2023
Verified purchase

Ordered a Russell's Reserve 13, order shipped when they said it would. I also needed to change my shipping address, sent an email and heard back within 24 hrs. Bottle was shipped to and received at the correct address. Highly recommend ReserveBar!

Reached out to change the shipping address and the process was handled quickly, efficiently and most importantly correctly. Very satisfied with you guys!

Reason I chose this business:

They handled the sale with Russell’s Reserve.

Service
Thumbnail of user michelew162
2 reviews
0 helpful votes
April 4th, 2020

My order to Pennsylvania was placed and received within a week. This was impressive considering the increased order volume ReserveBar must be encountering. The website was easy to navigate. Thanks for the great service!

Thumbnail of user crystalf344
1 review
0 helpful votes
July 10th, 2023
Verified purchase

Couldn't be happier with my experiences with ReserveBar. Quality products, kind customer service, and reliable tracking alerts.

Reason I chose this business:

Carried the limited release I desired.

Thumbnail of user noahh265
1 review
0 helpful votes
August 23rd, 2023
Verified purchase

Not a huge whiskey guy but Toki is a great choice for anyone who wants to try!

Reason I chose this business:

Good selections and almost always available with different brands and options.

Thumbnail of user carmens262
1 review
0 helpful votes
March 5th, 2021
Verified purchase

I contacted ReserveBar due to an error with a recent purchase. CSR Mariah was Great! She helped resolve my problem, looking forward to receiving my purchase once it's corrected.

Thumbnail of user francinep20
2 reviews
0 helpful votes
July 3rd, 2023
Verified purchase

Shopping and ordering was easy, seem less. The site worked well and I had no issues.

Reason I chose this business:

For The Sassenach Gin

Thumbnail of user seane494
1 review
0 helpful votes
August 21st, 2023
Verified purchase

Delivered on time and it was wonderful. I was able to celebrate beating cancer that day!

Reason I chose this business:

Best online price

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.

Business Highlights

  • Custom Bottle Engraving
  • Special Releases Bottle Releases
  • Local Delivery and Nationwide Shipping

Company Representative

Thumbnail of user brianb2096
Brian B.
Typically responds within 4 days

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