Reservations.com

This is a great hotel located outside of downtown Mississauga. Positive points:
1. Very clean, nice, and professional.
2. It is not expensive. I pay around CAD100 per night.
3. Parking is right in front of the hotel.
4. The room is big, clean, and convenient. There is a coffee machine with two paper cups in the room.
- Negative points:
1. Because of COVID the bar is closed.
2. The spa in the swimming pool is also closed. The swimming pool does not have towels.
3. You have to deposit $250. They will refund this money when you check out but still, it annoyed me.
4. It would be nice if there is a kettle in the room too.

A few years ago, I had an unfortunate experience with reservations.com. I made a reservation via them (but didn't know it was them) for a small hotel in Idaho. The reservation was very expensive. Later, I found out at the hotel that the rate per night was actually much less. With new management on board, they are making amends. I was absolutely amazed when I received a check the other day for 1/2 of my stay! Thankfully, in going forward, it seems like they are changing their ways and strive to be better.

I had an issue with Reservations.com where they booked the wrong hotel, inadvertantly. This was fully resolved and it appears they have a new management team that is working to make things right. Took care of the situation and fully refunded the mistake.

I want to THANK your staff who helped with our request for a refund, especially, Rovi & Angel who both helped resolve our problem, once they had all the correct information. Will be using your website in the future for reservations.etc Thank you Bryan for helping us at this time.

I was totally unaware that I was booking through reservations.com. They charged me well over $100 a night for a room that I could have walked in and booked for $65 after sending their quote customer service which they could do nothing for me. They were rude obnoxious and the worst customer service I have ever encountered in my almost 70 years

I would highly recommend using this sight. Just be aware that it's not the actual hotel, it is a booking service for the hotel. They were actually amazing for me. I booked 3 rooms trying to use a promo code for a discount. I ended up not using the proper web site to get the discount and got charged full room rate. I emailed them, explained my situation and they very politely responded and fully refunded my money!

After I mistakenly made a reservation that was non-refundable, I communicated with Reservations. Com that it was a mistake, and, after informing them that, due to serious health issues I would never make a long range reservation unless it was refundable, they graciously refunded my money. I am very appreciative of their swift action in this matter.

Once I was put in touch with the Customer Support group they stayed in contact with me until my problem was solved. They were very professional and the resolution was in my favor despite me being responsible for the problem. I would recommend using this service to anyone.

I made a mistake by accidentally reserving a hotel room in the wrong state! This error was not discovered until a month later when we tried to check into the intended hotel in a completely different state. OOPS! Upon discovering the error, we paid for another reservation at the correct hotel.
A few days later (after returning home from our visit), I reached out to the customer service agents of Reservations.com who promptly explained the process and possibility of a refund... and exactly who to contact at the mistake hotel. With the cooperation of the manager of the mistake hotel, arrangements were made for a full refund of the mistaken charges. Nicely done on both the part of Reservations.com and the hotels. I am impressed with the professionalism and helpful attitude of your agents. I will be using you again... and be more careful to look at the state in which I am planning to stay.

My wife thought that she was at the website for Wyndam. Unfortunately, she was on reservations.com. As she was finishing up, she noticed the room rate total, and it was substantially higher than the initial quote. She then called reservations.com and explained the situation. This reservation was for six weeks out. The reservations.com agent informed her that the entire amount was non-refundable.The website is fraudulent. Save your money. Please don't be fleeced by these crooks.

I made reservations for volleyball tournament in Reno
At Atlantis Hotel, unfortunately the road was closed because the bad whether in California,
I been refund full amount regarding my booking
Thank you for doing that

I had made a mistake and booked the wrong weekend for hockey. I contacted Reservations.com explained my problem. I spoke to 2 people and they were able to help me out. Not only did they help me i was informed within 24 hours. I know they said 5-7 business days but I just want to say thank you for getting this expedited so soon. I will be using your service in the near future.
Thank you Kathy

We tried planning our family trip the DIY way but it just didn't work out had to look up each hotel and call each one of them running up the phone bill. When a friend told me about Reservation.com so when I got home, me and the family logged on and with a few clicks I was presented with tons of options at really great prices. Long story short because of reservations.com we were able to have the perfect vacation. Thank you. Will surely be using them again. Reservation.com you have my recommendation.

I recently booked with this service. Had an issue when we arrived at the hotel (no parking on site), we were expected to walk 3 blocks to use a private parking lot. Immediately cancelled and luckily found another place to stay. When I informed this service about my issue, it was very quickly reviewed and resolved with a refund. Very happy with the excellent customer service and will definitely book with them again in the future.

I am so socked to see what people are saying here. I have had the best experience with reservations.com. Needing to go Miami for a conference and never being there before they make the trip such a breeze to get a hotel room for multiple night. The price I got thought them was also one of the best being the Hyatt Centric i picked to stay. Hope you try it for self and do not miss out on this awesome service. 100% Legit 100% Best Deal 100% Awesome Service. Thank you reservations.com.

I made an online reservation with this company. I had to cancel this reservation 3 days after I made it. I used the company web site to cancel and my credit card charges were refunded within 3 Days. It doesn't get any better.

This is such an amazing website. I never thought there were so many option out their when i was looking to vacation in Barbados. So happy that it was so simple to find a vacation spot. It would have taken me a million years just to choose a place I felt safe to go. I choose the atlantis Historic Inn and two days before my go day i upgraded to the Sandpiper, it was such an easy process customer service was great and helpful. During my trip, I realise how much it would have cost if I had not use reservations.com. 5 stars service

I had a personal situation arise which changed my plans. I had to cancel my reservations and they were very understanding. My reservations were cancelled with a full refund. The only negative I have is the website is not user friendly. When I tried to cancel it wasn't easy to navigate. When I called customer service the agent was helpful. I will call in the future rather than try to use the website.

I had a quick and painless experience getting a reservation cancelled. The agent was very nice and clear in the process. I would not hesitate to use these guys if I truly understood the value-add. Maybe as a club member (like Hotels.com). Definitely better than I was expecting. They've got my trust if I need them.

My reservation was non refundable. Due to medical issues we were not able to attend my granddaughter's wedding. Customer Service confirmed every couple of days regarding the status of my refund. They were very kind and professional. I will definitely make reservations with them on my next trip.

In so many areas Casati made our 1st time visit to Budapest a wonderful experience. A consiarge service that helped us get where we wanted, to a fantastic breakfast every morning. The room was large and comfortable. Unique artwork around every corner. The colorful entry, doors of the rooms, and stairwell lights. All around excellent service and atmosphere.

This has to be one of the best booking sites available. My experience was amazing, and my holiday was beautiful! Thanks to Reservations.com for helping me out in every way, even when I had questions about things! A simple call cleared it all up. Fantastic service and very effective, professional website! I will be using Reservations.com again!

Wow, sincerely speaking, i can frankly say Reservation.com is my best experience ever, they have best hotel in New orleans, i'm more than satisfied with their service, quality and the website is very easy to access. They have a stress less booking process and provide accurate and reliable service globally. Strongly recommended