• ReptileCity

ReptileCity

Overview

ReptileCity has a rating of 2.48 stars from 340 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ReptileCity most frequently mention customer service, live animals, and next day problems. ReptileCity ranks 670th among Pets sites.

  • Service
    67
  • Value
    62
  • Shipping
    65
  • Returns
    54
  • Quality
    59
60
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What reviewers want you to know

Positive highlights

  • These from reptile city were huge and had massive claws!

Critical highlights

  • The customer service was horrific and the bearded dragon was sick.
How would you rate ReptileCity?
Top Positive Review

“THESE PEOPLE ARE LEGIT!”

Terrell L.
4/14/20

I will most definitely be ordering another house Gecko from Reptile City! Felton was awesome & the communication was on point! Any questions I had pertaining to my order he answered in the most RESPECTFUL MANNER. I don't see how some people are leaving negative & disrespectful reviews. He is very nice & he knows what he is doing! Thank you Felton! A1 customer satisfaction

Top Critical Review

“Bad Service, No Animal”

Nitaya B.
1/1/21

I ordered a southern toad mid November, with the extra $20 5-7 day shipping guarantee and didn't receive the toad. I waited 10 days before messaging the supplier, who said he would look into it. Another 5 days and I messaged again, asking for a refund because clearly I wasn't going to get my toad. He sent a 5 word email "will check with accounting now" another three days I messaged him again. I haven't gotten a reply. That was weeks ago--it's now January

Reviews (340)

Rating

Timeframe

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Reviews that mention popular keywords

reptile city (86) customer service (52)
Thumbnail of user kyrap14
1 review
0 helpful votes
August 22nd, 2020

I ordered from reptile city without first reading the reviews, and it freaked me out. I was so sure I was gonna get a dead Chameleon. I now have the chameleon, and he's pretty healthy and a little chubby. The issues I have with this place is the deceit. According to the website, the animal will not be left on your doorstep, and you must sign to receive the animal. The animal will also be shipped with a cooling pack overnight. None of this is true. I got a notification the he was being shipped at around 10 in the morning, and the company claimed to be from Honey Grove Texas. The package was shipped in the middle of the day from Florida, and I live in Austin. The package was not labeled FRAGILE, CONTAINS LIVE ANIMAL, or anything of the sorts. It was just a cube. Due to this, the doorbell wasn't rung when he got here, leaving him to sit on my porch for 3 HOURS. When I was getting worried, I checked the porch and there he was. He was in a l plastic container, surrounded by newspaper. He was obviously eager to get out, and when he did, he started running. Faster than a chameleon should. Poor guy, but he was beautiful. Brightly colored, indicating that he was in a good mood. He was pretty dry, and they're naturally humid creatures, and he's adjusting nicely to his new home, but I will not be ordering from these people again. I got my chameleon, but that was all they followed through with. They were also incredibly hard to get ahold of. Don't order from them unless you are looking to save money because they have a free shipping option "within 30 business days." My little dude took 16 b days to get here, but it was worth it. He's happily hunting crickets in his new home, but I'm glad he was shipped to someone who knew what she was doing.

Tip for consumers:
Be patient but check your porch often after day 10 if you get the free shipping

Products used:
The Veiled chameleon

Service
Value
Shipping
Quality
Thumbnail of user darlar17
1 review
0 helpful votes
September 26th, 2018

I ordered one batch of house Gecko's which arrived dead. I called Fenton and let him know we had a problem. He didn't ask for pictures of my dead lizards just told me they would reship. Which they did promptly and those Gecko's arrived healthy and very active. I was very pleased with my replacement shipment. Thank you Reptile City for my active healthy house Gecko's. Darla R. NM

Thumbnail of user miless38
1 review
3 helpful votes
April 20th, 2019

Haven't received my package because I chose 30 economy express, and it has only been 10 days. I know how to read unlike half the people freaking out. Ordered a $30 snapping turtle on the 10th. Order status is pending, card was charged. No issues yet. Honestly if the turtle arrives dead I probably wouldn't be too butthurt anyway. It's just 30 bucks. I'll just buy one somewhere else. Boohoo. If you want something expensive buy it in person. You wouldn't order an automobile online would you? I will edit this review accordingly once I receive my product.

Thumbnail of user mitzip
1 review
7 helpful votes
July 21st, 2014

Not the most personable fellow to deal with, I ordered 4 frogs, and 1 chameleon. One frog was doa and he offered to refund it, then one died the next morning, and he pointed out that he does not refund on any amphibians after the arrival date, so i lost that one and another one 2 days later. So i ended up with one live frog out of the 4 he sold me. And only refunded 1 frog. He is bbad news and i would suggest not dealing with him

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From the business

Snakes, spiders, frogs, hermit crabs for sale with pictures and cages.

Company Representative

Thumbnail of user feltonw1
Reptile C.

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