ReptileCity

The reptile came in healthy and attentive which is more than most reptile companies can say, but he wasn't listed as a live animal on the package and had no heat pack. The shipping was 35$ while they only had to pay 7.50$, it wasn't overnight shipping it wasn't listed as perishable and it didn't have a heat pad. When I called them and confronted them they dodged my questions and told me "we've always done things this way". I was disappointed in their lack of care for the animal during shipping
I wouldn't not recommend reptile city but they need to improve on their shipping and customer service

Terrible communication-they never get back to you even when they say they will. Charged me twice 3 days apart. Sent the wrong lizards when they finally arrived. Not a good experience, overall.

Although the yellow belly sliders arrived safe (and SUPER CUTE), I'm not impressed with the way they were packaged. They were SOOO excited to hop in the warm aquarium and take a swim. They were dry when they arrived, one was upside down and unable to move and the heating element in the box was cold.

Rip-off thief crook thief thirf crook crook crook crook thief thief thief thief crook crook crook crook

Just want to know when mailing no issue taken pay but no tracking no info I am contacting other places just send

So. I ordered a pacman frog from them. I get the notification it has shipped. And then I see in the same email when I click on the tracking that it has got here. They didn't tell me that it was actually shipped 3 days before it got here (which they're always supposed to do over night shipping for animals). And it says in the fine print that they cover amphibians in their warranty for three days... then go on to say that they don't cover frogs alrighty then. And then the worst part! There are NO live stickers or anything like that on there. No fragile. No live. No nothing. I get the box and the frog is in a small plastic container with a little sphagnum moss that is wet but the small container is packed in shredded paper which is in a box. I talked to the mail man and he didn't even know there was something alive in there.

I'm sorry reptilecity, but not impressed. Will not be purchasing from you again.

Bought 4 fire belly toads that were active and feeding the moment they got here so I was happy about that and were by far the best prices I could find online. But in my second order the southern toad that came never fed and died on the second day. Same thing happened to the person I got it with, both his died in the first few days.

We ordered two red eyed tree frogs from this service. They were supposed to be delivered within 30 days, it took them 34 days to get here. This wouldn't have been a huge issue had the seller communicated at all. We had to call multiple times before finally figuring out when our frogs would arrive, not to mention how rude the service rep was.

After the frogs finally did arrive in their poorly packaged unmarked box, we removed them and they both thankfully were in decent health. I say decent because 2 days later, one of the frogs has already died and the other appears to be in poor health.