ReptileCity

This place is the biggest scam ever! They will take your money, then tell you they don't have that reptile available but will send it whenever they get them in stock (even though the website will say it's in stock). You will probably never see your reptile... if you do it will be in terrible condition. They will tell you they will refund your money, but you will never get that either. AVOID REPTILE CITY COMPLETELY!

This is about the worst place possible to get anything especially animals. You can call several times and they will not return your call like they say. Only received one e-mail confirming my order. Nothing more. You had to pry information out of them just to get a million excuses. They went as far to tell me there was a car accident so no one was in the office? LAME! Can't trust anyone. I asked for a refund. I paid $49 shipping for 1-2 business days processing and overnight shipping. Its been about 2 1/2 weeks later and nothing. Pieces of shot is what they are! They do call to confirm your credit card and address! Just so they can charge you. A load of CRAP!

Felton Willis, the owner, was recently arrested in Louisiana. He was on the run after a few years long investigation with FL Fish and Wildlife. He has numerous pending charges and is currently in Martin Co Jail on over 100k bond, after being extradited from LA. He and his girlfriend bragged for years about their million dollar online reptile business to myself and others, yet I always suspected something was up. Just wondering if you had any more info on the case. Looks like they were shipping live animals through the post office... Hoping there was no cruelty to animals! You should contact Martin County Sheriffs office in Stuart FL with any fraud!

If I could give them no stars I would. Worst company, worst customer service. Will not answer emails or answer the phone at all! Save your money and go somewhere else! SHAME!

I placed an order for 4 map turtles on 12/5/20. (buy 1, get 1) and did the free shipping (ships within 30 business days).

I was doubled billed about four days apart. I got that resolved. It was supposedly for a system switch over.

Late January came and still no turtles. I requested a status. Two people stated on the same day they will they get back to me. Nothing. I requested again. Nothing. I requested again and I got "We will issue you a refund.". No explanation for poor service, no apologies, after nearly two months!

Recommend buyers avoid this place!

Ordered 4 house geckos in January 2021 and here it is August of 2021 and still have not received the animals or a refund. I have called many times and got nothing but excuses or that I should have it in a few days. Not that it will do much good but I reported them to the FTC for fraud. Do not order from them or haha reptiles(owned by same person) unless you want to throw your money away.

I made the mistake of ordering multiple animals and never got my snake. I finally gave up, hearing 'we don't have corn snakes right now' Order one item, if you do not receive it, cancel your credit charges, I sadly believed them and it was too late to get my money back, 6 Months ago. Btw, found numerous Corn Snake breeders in my area, so if Reptile City needs any, I can sell them some.

Ordered turtles and never recieved. Lied to repeatedly by Felton. Called numerous times to no avail. Finally told out of stock, yet, they still have 35 in stock on line and still taking money from customers for no product.
Have not received promised refund.
Also reported to BBB.

Do not order from this company. They will take your money the very next day but won't return your emails. After 4 attempts to contact them via email were unsuccessful I tried to call them. Every single number was disconnected!

I placed an order Sept. 21st 2021 for 2 Red Eyed Tree Frogs, I chose the most expensive shipping and processing (Expedited Express 1-2 Day) I spent $189 in total, It is now Sept. 28th and when I call repeatedly I get the same story "We will process it today and send you an email this evening, when I email asking for a status update I get no response… I am highly disappointed and it appears I've been conned out of $189 I strongly recommend don't order from ReptileCity

0 rating. This company is exactly what all of the reviews say it is. 100% absolutely terrible. I purchased a reptile for $299, it was never shipped on time per the company shipping policy. I requested a refund and never received it. Upon reviewing my card statement this terrible company billed me $200 for no reason. Please if you wont a honest company, that respects people and animals please go else where.

Buyer beware. This site and Felton W. Is a scam artist who will steal your money and waste your time. Thankfully credit card can issue a chargebacks if you've been had by this company. If you've had a similar experience you should make a report with the FTC. Do not tolerate this nonsense.

I placed an order with them on 02/26/2021. 2 weeks ago, I was told they would be shipped on a Thursday and would arrive by that weekend. Nothing arrived. I've called and emailed them. Last reply said they would be shipped April 6th. I told them I needed them sooner, its been so long since I ordered and I paid for 6-10 business day shipping. What's the deal guys? Why can't you follow through with your own shipping policy? I'm trying to call today to get a refund. This is beyond ridiculous.

Reptile city Got Reptiles, Hillbilly Reptiles are all the same company. After never receiving my order I had to file a dispute with my credit card. A week before they are about to lose the dispute to the credit card company they recharged my card the same amount under a new company name. Very fraudulent people. Might as well report your card as stolen if you give them your info.

I ordered two bufo alvaris toads in February, it's now april and they never shipped. I've contacted them several times and they either ignore me or lie and say they are checking on it. Still no refund. Total scam! Avoid these thieves.

Reptile City and Got Reptiles are a scam. Ordered dubia chow. Never got it. Their customer sucks. Wish I read the reviews first to see how many times these companies have screwed people over

Never will I ever buy from this site ever again. Bought a hermit crab in oct 2020. Waited 30 days and reached out to them about 3-4 times. Their excuse was I had to wait 30 business days from the day I made my purchase. Then the "owner" emailed me stating she had an emergent surgery and and will get to my order ASAP. Jan 2021 comes and no reply so I messaged them once more. They said my hermit crab will not last through shipment cause it's winter already and will issue a refund. Feb 2021 and still no refund.

It has been nearly a year now since I placed my order. They took my money and never shipped my lizards. I have called and emailed. Every time I've spoke to someone they tell me they'll get them mailed the b next day. Still waiting... can't get them to even answer my calls now. Definitely DO NOT use this company. Buyers beware!

I paid $50 for two day shipping. They say they were one day short because of the holiday and will ship this week. Other Co. S don't do that, why this Co.? They can AT LEAST tell me WHAT DAY it's gonna ship. If anybody had control over that it would be them. Even my dad says that's poo hitting the fan!

I ordered a yellow bearded dragon at the end of February 2021 paid 49.99 for expedited order an 250.00 for bearded dragon! Never delivered an callsd an canceled order # ******* an requested a refund because they didnt meet what i paid for! So after 5 months numerous phone calls an emails an same thing an exscuses every time! An broke my daughters heart because it was her bday gift that she never received! I just want my 300 dollars refunded this is ridiculous an theft an should be prosecuted for what they did to me an hundreds more now!

I ordered $249.65 worth of hermit crabs in April, and they never shipped. When I asked for a refund, I was told that they'd "ship tomorrow," which never happened, either. Their next move was to just stop responding to my messages, and so they've stolen all of that money from me. Thieves--that's all that they are. BUYER BEWARE!

Month after ordering, I still dont have the animals nor a refund. Terrible communication and even worse customer service, refusing to take calls or email or even text back. Dont waste your time. I have to go through my bank now to get my money back and filed report against them with authorities
SHOP LOCAL

They screwed me over and still haven't refunded my money! It's been since November 26th and still no turtles and they acted as if they didn't even care!