Represent

Ordered £400 worth of stuff and kept 3 items totalling £140. However they are trying to charge me £215 which for one is illegal. Refusing to refund the size 8.5 trainers that I sent back. They don't reply and if they do it's rude and blunt. Scam artists to be honest.

I am utterly dissatisfied and frustrated with the customer support provided by this company. On 7/2/23, I placed an order for a vest and opted for expedited delivery through DHL, for which I paid extra. However, despite the package consistently showing "in transit," it never arrived. Suddenly, the status changed to "contact us." I reached out to DHL, and they confirmed that my package had been declared lost, advising me to contact Represent for a refund or a replacement. I explained the entire situation to Represent and followed up four times, only to receive a response from a customer service representative named Jimmy who clearly hadn't read any of my emails. He suggested that I contact DHL to complete the delivery of the initial item, which was a solution I had already pursued. This has been the most unpleasant and horrendous customer experience I have ever encountered. I strongly advise everyone to avoid this company.

I bought from here for my birthday! I ordered a sweatshirt and a t shirt. Unfortunately when received they were too small.

I followed the return process to exchange the items for different sizing. 3 and a half weeks later I've still not received what I ordered.

I have confirmation that the items have been received by them. But surprisingly they do not have it and now won't speak to me regarding the order. They said they won't be refunding me either. £200 gone to waste. I'm out of pocket with no product and no money. I've provided them with every bit of proof I have and that they have asked for. All they've said is that they won't be discussing this matter.

What is going on, such a big brand in high end retailers. How have they scammed me.

I bought a Paynt by Zayn "bomber" jacket and it was like an entirely different jacket! I mean, I'm not just being an idiot or a snob, it literally had bomber in the title. It was very thin, low quality, felt like a curtain. And for a price of $75, ($92 including taxes and shipping) I was expecting a REAL bomber jacket or at least something higher quality. I didn't bother returning it, because it was comfortable and it's summer anyways, but don't bother purchasing from them.

I bought a warm puffy signed jacket and tee's. The quality was as cheap as it comes. I wouldn't have mind it but they stitched the signature label on the jacket, over the pocket sewing it shut. The idea, execution, the quality of prints on t shirts are incredibly bad.

Ordered three Items at one time, each sent separately and had to pay import duties of 7.50 euros on each items which where delivered weeks apart. So surprisingly 22.50 euros in the hole. And their apology is 4 euros off my next purchase. So will I order again? NO!

Ordered 3 items, 2 shirts and 1 pin, they charged 3 separate shipping fees because they had to ship it out from 3 different locations, first shirt arrived no problem, size was small, wanted to exchange it, emailed them right away, received a reply in 3-4 days, second reply came after another full week, and thats only because i sent another follow up email. By that time, the campaign was over, no more stock for exchange, so my only option was to keep or return. Second shirt came with charged duty and tax, so had to paid an extra $18 for it. 3rd item, the pin, still hasnt come yet, its jan 5,2022 today, ordered back in november, tracking status showed "attempted delivery" on dec 28th, and nothing after, i live in a house with a mailbox, was home for the holidays, nobody ever rang a doorbell.

And a side note, the quality of the clothes are nowhere near the price point, its very mediocre.

Terrible place to shop
Avoid
Week's waiting for my order never arrived no tracking number.
They blamed the ups, but ups never got the parcel

The customer service team are slow in their communications. The returns policy is out dated as they won't allow Christmas gifts to be exchanged for the correct size. I won't be using this brand again.

I was very dissatisfied with my t shirt order. The quality was terrible. The fabric was rough and scratchy, I could barely get my head through the head hole, yet the body of the shirt was wide with boxy shoulders. It looked like a t shirt for a 10 year old boy even though I ordered an adult medium. I figured if the shirt was too big I could always wear it as pajamas, but it is horribly uncomfortable. Also, you return the product, they do not refund your shipping, AND you have to pay to ship it back! Horrible customer service.

Buying one of their low-quality, expensive shirts was a total headache and a waste of time and money. $12 down the drain.

Placed the order on April 24th for this flamingo hoodie that my 10 year old had to have. It has been delayed multiple times! No updates on when I will receive and frankly this is not how business should be conducted. I want a full refund of my money! I have no merchandise BUT you have my money. Next I'm going to the better business bureau and file a complaint. I want my money refunded NOW for order #*******

BE WARNED THIS IS NOT A LUXURY BRAND IT'S TRASH QUALITY! DO NOT WASTE YOUR TIME! These are the worst quality T Shirts I have ever seen. It's absurd this guy can sell a thrift store quality T Shirt and try to represent luxury brand and pricing. Also they were extremely slow on getting my refund back and asked like twenty times to confirm the order number when it was in the email title and previous emails when I was originally asked. Just awful.

Order ******* (2 items) was supposedly shipped on 16 December but it still has not arrived. I have emailed Represent to find out what is going on but I keep only getting emails that say that customer service will get back to me shortly but never proper reply... Please send the order NOW. Thank you.
Melanie

I bought my son a limited edition sweatshirt and consulted the size chart but my goodness, it looks so small. Now I can't get another. Angry I will have a disappointed kid on Christmas morning.

I have not been able to get a response from this company. They billed my credit card but now I cannot get any information about shipping. This is a Christmas present, ordered in time for delivery but only crickets from the company. Buyer beware.

The shipping of this site is absolutely HORRENDOUS! I understand that usually the shipping time of an item is always the last day of the time interval given for when it will arrive, and I understand that shipping dates have been moved because of COVID-19, but my order still hasn't came. It was supposed to come a whole WEEK ago! I'm still waiting for this Flimflam shirt to arrive. I would at least like it if there was communication between me and the delivery service. I hate to give 1 star reviews like an absolute karen, but I lost my patience.

I need to speak to someone on the PHONE! It's 2020, this is ridiculous. I ordered a coryxkenshin hoodie and never got a confirmation email to *******@gmail.com. I requested another confirmation email, but nothing. All of your emails go to trash, why!? Your email support is awful and inconsiderate and inconvenient and inconsistent. You told me twice that you "opened a case" but haven't heard from you in a month. Stop supporting good youtubers because your reputation is ruining theirs.

Spent $180. Was told via email AND on the site AND on the YouTubers channel that if I ordered by December 5th I'd get my items before Christmas. Got an email week of Christmas says oops sorry something caused delays, we won't issue refunds but PRINT THIS PAPER AND GIVE IT AS A GIFT TO THE RECIPIENT! I really wish I would have used a credit card so I could dispute this SCAM. No refund when you lied and then charged $16 for shipping on a $180 purchase. I should have known better but my son LOVED the YouTuber who uses these horrible people to market and sell his gear. It's the 27th. Still no package. No tracking. Nothing. And they deleted their BBB page. Very trusty. SMH

The youth sizing was not clear in just offering sizing with Xs to L. When T shirt arrived it had ages sizes 9-11yrs for M. Why wasn't this advertised on the website? Now I Cannot exchange as promotion has ended and have two upset wannabe spice girls with too tight T-shirts. Very disappointed

This company has their consumers paying for THEIR mistake! I purchased a defective product AT full price and NOW I'm paying more than it's actually worth.!
Not only was my original order delayed it came in with a missing neck label due to a printer error which the company promised to make up for by sending a replacement one for FREE. The replacement one did arrive but this time with A 18.02 DOLLAR SHIPPING FEE!

Ordered a hoodie for ( i think was 50 or 60$) from you guys, very excited for it to deliver, and it comes ripped at the sleeve.

I checked with Represent customer service the size I needed to order, should be adult S, ordered from
Adult section, there was no doubt of the size... after so long time waiting to arrive and paying £42, I received child size 5/6 years... ABSOLUTELY A JOKE! Never again

My daughter and I ordered 1 black signed jersey by Chad Micheal Murray, it was the same jersey he wore in one tree hill. I paid 80.00 for it. I ended up moving I contacted them to change address and was told I couldn't. I have a forwarding address listed at local post office but the package says it shipped DHL. I contacted the landlord where I use to live and they don't have a package in our name. I would like my money back or a jersey. I will be going to better business Bureau. I have corresponded with the company through email and the only response I get is call landlord or post office.