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RepairPal has a rating of 1.94 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. RepairPal ranks 378th among Auto Repair sites.
This company responds to reviews on average within 4 days
I like how quick we get appointments and they tell us what they need to get done. Warranty companies are able to call and tell us what the customer needs done, which is awesome.
REDUCING RATING TO 1 star. The issue involving Repairpal.com and Patriot Auto and Truck Repair began around July 2023, and still has not been resolved. The shop still refuses to honor the estimate, and Repairpal.com is not enforcing their contract with them. The response from Repairpal.com today by Chimene Navarro was as follows: "...our shops are expected to honor our estimator, yes, but they don't need to do work with a customer if they choose not to for personal reasons." WOW, I wonder if personal reasons include skin color, color of my shirt, or walking with a limp. Have they heard about a thing called "Discrimination"? I was shocked by her response. I've read their contract and there is no reference to not serving customers based on personal reasons. I would understand if a customer threatened violence or broke the law. However, I did none of that. BUYERS BEWARE! She also accused me of being aggressive in my emails to her, which was strange because all I asked her to do was read the contract that Repair Pal has with its participating shops. This was after she made some idiotic response to my concerns. I suggested that she get a job as a greeter at Walmart if she couldn't handle complaints from customers. It's apparent that Repair pal doesn't have legally binding contracts with their shops, or deliberately choose to not enforce the contract.
I figured my 98 beater needed freon but wanted an estimate first instead of asking for an estimate on freon. RepairPal suggested a repair shop that was nearby. I was able to make an appt online the night before & received an email/text to confirm the drop off time in the morning. The shop I dropped it off at has over 300 positive reviews with 4.5+ ratings out of 5 so I thought it the best choice.
When I received the estimate, I was pleasantly surprised that they didn't try scare tactics to upsell on other items I knew about, although they did give an erroneous estimate on 1 of 3 items that I questioned them about and they said it was a typo on the labor hours $3000 vs $300 is a big difference but that was not RepairPal's fault.
I used RepairPal to get other estimates and if the repair shop won't match the estimate for the same repair estimates they gave me, I will go elsewhere. Very happy with results, thank you Repair Pal.
The only reason I gave one less star is because they don't have all the items on their list to get an estimate. I think a wheel bearing replacement is common but they don't have it as an item.
When you call up a shop and say I have an old major problem how much time does it cost to replace it knowing that there is 50 different plus old Nader cost for replacement so you jump on this website type in your vehicle and put in the optional request and you come up with a base price so you read the fine print a little bit under that stating that it's a base estimate on what you could be looking at OK So when you go to a shop and they say it's 500 and on repair pell it says 380 to 750 that is your mom pop shop or your dealer price but again in the print it says based estimates I use it to show my customers how much money I'm saving them a pump job pays 500 to 800 so i tell them 330 out the door... you call around to find out where you would be at and then the shop charges you list price on the part which maybe 280 but it only cost them a 120 this program is not made for everybody not even shop owners cause they don't read the fine print that is right under estimates. There might be some typo on this message but just a quick guidance reference for people to see that they're not gonna get ripped off When going to get a part replaced in their car. Shops use a program that they pay for and it is based on dealer book hours.
I just saw this story on the news about this website. You can go to it prior to taking your vehicle in for repairs or maintenance and type in everything about your car and it's issues and it will give a an estimate that you SHOULD get. (Channel 13 Eyewitness new ran the story and they'll probably have something about it on their website.)
In other words, you will have a little insight or ballpark figure for what your repairs or maintenance should cost and then you can weigh that against the actual estimate to see if your auto repair is trying to stick it to you or not.
They also list repair shops in good standing, sort of a BBB thing. So, before you give into the grease monkey's, check this site out and get an idea of what you should and shouldn't be charged. Forewarned is forearmed!
Very cool site! I thought it was going to ask for my email or something to have an insurance agency or whatnot to contact me about it, but it gave it out pretty instaniously! Very useful. It's a keeper!
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We're taking the mystery out of auto repair. You can visit RepairPal.com and get a quick, fair estimate that's tailored to your vehicle and where you live. RepairPal is also host to a network of over 2,000 repair shops across the nation that have undergone a rigorous certification process, ensuring fair pricing and trustworthy work for everyone. Additionally, when you get your repair done at a RepairPal Certified shop, you can rest easy knowing you're covered anywhere in the US by the RepairPal Nationwide Warranty.
RepairPal was founded in 2007 by a group of automobile enthusiasts and entrepreneurs who were frustrated by the expensive and tedious process of fixing and maintaining their vehicles. They created RepairPal to provide drivers with the most accurate, unbiased, and useful car ownership information available. RepairPal is partnered with a number of great organizations, including but not limited to, USAA, Cars.com, Consumer Reports, Bosch, Castrol, Napa, and ASE. RepairPal is headquartered in the SOMA neighborhood of San Francisco, CA.
Hi Dan! This is correct. Shops can reference our estimator tool to provide a ballpark or range for an estimate (does not include diagnostic, taxes or additional fees). We are glad you are able to refer to this tool with your customers to let them know how much you can save them. It is a very useful tool for both shop staff and consumers.
Thanks for your review!