Rent The Runway

I've used rtr maybe 10 times now, and I always get what I need when I need it. Recently I couldn't get a dress because the last customer returned it in bad condition. They reached out to let me know and sent me SEVERAL replacements the next day with no price difference. Amazing customer service!

Yes sometimes they do not have items I have rented - probably because another customer did not properly return their items as they should of. For $150 a month I usually get to rent 10-15 items if I plan accordingly. I can not beat it. I have been a customer of the company for 3+ years and would give them a 9/10 without hesitation.

All these bad reviews are surprising to me! I've been an unlimited member for over a month and haven't had any of these issues with shipping or not getting the dress I chose. Maybe the unlimited is the way to go. For a big event there's no way I'd wait to receive something the day before. But that's just me. My only qualm would be that the dresses aren't "like new" they should pay better attention to them when they are dry cleaning.

Otherwise I love that for $140/month I can have three very nice items that I wouldn't never afford otherwise!

I can't say enough great things about Rent The Runway! The selection is fantastic, the shipping is lightening fast and the customer service is five star. Poor Sharifa usually gets my emails, but her response time, professionalism and friendliness are first in class. I typically use Unlimited and have had dresses shipped to different states along the east coast. The longest I've waited is 3 days. I will definitely continue using their services.

Ive used unlimited since November 2017 and have never had a problem. The trick is to UPS a few things back yourself so you end up with multiple black bags - that way your rental and shipping is all staggered. Ive never had an issue and have worn 95% of what I order. The clothes smell like dry cleaning when you get them but I spray Fabreeze wrinkle release spray on them and it goes away. I estimate that I rent 8-12 outfits a month - all for the same price TOTAL as what I was spending on Revolve per piece.

I am giving this business five stars because of their customer service, not because of the dress. I was not able to wear either size evening gown that I ordered due to length issues. That said, their stylist employees are terrific. On every email I sent, I got a response in minutes, and keep in mind that this is two days before New Year's Eve. Both Michael H. And Sarah C. Were kind, sympathetic, helpful and efficient. My refund credit never expires and I can gift it to a friend if I wish. Hats off to this company. Great job on putting customers first!

I did Unlimited for two months leading up the my wedding and reception. I loved having options for my showers, bachelorette weekend and a few extra rentals to use at work. I got a ton of compliments on all of my dresses and never had a problem with shipping or lost items. Today I saw that I hadn't cancelled the renewal on time so I was charged (appropriately) for a third month. I was mad at myself for not putting a reminder on my calendar. I called today - three days after my subscription renewed - to cancel my subscription. Not only was it easy to cancel (no questions, no pleas to stay), Steven (the rent the runway rep) even unpromptedly offered to refund the recent renewal - despite the fact that it was my fault for not cancelling on time. Perhaps they are revamping their customer service because my experience runs counter to most of the reviews, but I truly had such a great experience that I felt compelled to find a review site (this one) and leave a reply.

I am sad to see so many negative reviews. So why am I different? I decided to try RTR for the first time when I had 2 formal events in one month. Why not just try unlimited? So I did. Now I am hooked. I think when you have the pressure of 1 specific event it is more stressful and more upsetting if you don't get exactly what you want. For me it's more about having fun with fashion. I attend at least 2 evening industry events a week in addition to daily work and I get tired of the same old clothes. For me this is about just wearing something fun and new, not just a very specific dress. Unlimited has allowed me to expand my wardrobe for $130 per month. I have made that my clothing budge instead of buying new things and getting tired of them. I average 5 articles of clothing a month sometimes more. You have 1 return shipping label at a time for your 3 revolving items, however if you pay to ship things back separately yourself you maximize the number of times you pick a new item in a month. I have received things that don't fit but that isn't their fault. I just ship it back and when they receive it I get an email to pick something new. I have received a overly loved dress only once and they took care of it right away. I am wearing some really fun, on trend, sometimes very expensive dresses for only $130 a month. I think I am saving money!

I signed up for the Unlimited membership last month and am LOVING it! I swap out my pieces a bunch of times a month and keep getting compliments from my co workers on how well dressed I am

I am honestly surprised by all of these negative reviews. I have used RTR three times for events, and I have just signed up for their unlimited service ($139/month plus tax). All of my individual rental experiences were great. The dresses arrived on time, they were good quality, and I loved that I could choose a backup size. I signed up for unlimited last week, and it has been great so far. I selected my first group of items on Friday morning and had them in hand Saturday afternoon. I mailed them back Monday morning, and I've already received an email that it's time for me to make my next selections (today is Tuesday), which will likely arrive tomorrow (Wednesday). I do live in NYC, so my deliveries are done by courier, and I return items through UPS to a receiving facility that is nearby in NJ. Maybe the delivery times vary depending on how close you are to a delivery facility. And it is true that the Unlimited selections are more limited because items are constantly being rented and returned by other customers. I wish there were some way to queue up for items I really want if they are not currently available, but I understand they cannot guarantee something will be available at any given time since they let customers keep items for as long as they want. But even with those limitations, this service has been great so far. I love being able to try so many new things since I am a person who gets bored with something after I've worn it a couple of times. This is a great way to expand my wardrobe and to give me access to special / standout pieces that I wouldn't necessarily want to spend a ton of money on to wear only a few times.

I'm totally bummed reading the rest of these reviews, as I thought more people might be having the same experience with RTR as I have for the past 18 months. I've been an unlimited customer, and am THRILLED with the customer service I've received over the last year and a half. Yes, it takes some finagling and getting used to in order to be successful in renting pieces for everyday life. Every now and then I'll have a piece that comes that is totally oddly sized, or that may have extra wear and tear. But the RTR team has consistently gone above and beyond to make it right- overnighting me an alternative, or extending monetary concessions for the invenience. I'm a happy customer and would recommend Unlimited to any one who is flexible and adventurous and wanting some pretty clothes to altnerate through their closet!

I rented a dress for NYE about a month in advance. It was delivered on the day it was promised. Having two sizes to choose from was really great. I wore the dress and was complimented on it all night. I felt amazing in it. The dress I rented was expertly made.

The due date was the 1st, but that was a holiday and a Sunday. Then, due to a death in my family I ended up taking it to UPS on Tuesday. I expected to get charged, because it was technically my fault. I decided to call and let them know what happened, hoping they'd give me a break, and they were very thoughtful about it. They did not charge me the fee, which was very much appreciated. I would definitely do it again. I do think you need to have a back up plan, or be flexible if you use this service. It seems like a short window to expect perfection every time. I can't wait to try it again.

There's so many Karens on this website it is unbelievable. I've been a customer of RTR since 2019, ordering 4-5 items 4-5x per month regularly since then, and I think they are terrific. They survived a PANDEMIC, people - get a grip. Yes, I know it's a problem for some people to not be able to return items to a local RTR drop-off or store, but they altered their software to allow members to send back items and get their next shipment pulled together and shipped to them, while their "at home" items are in transit. Not only that, but you can do this on a weekend, and put the items in the mail on Monday.

Additionally, they work with ReturnMates, who provide a free service to RTR members, by picking up/dropping off RTR bags on your doorstep or to you in person, so you don't even have to go to UPS!

I've never received the wrong item or size, not even once, and I have rented hundreds of items. I find a lot of these reviews to be just ridiculous. If I have a question or the rare problem, RTR Customer Service makes it right for me, every time. They are very courteous and professional; again, I've never had a problem, ever.

If you Karens don't like it, don't use it! More rental availability for me.

I'm so surprised by all the negative reviews on this site! I've been using RtR for about 4 years, and have maybe rented 5 times total. One of those times was for all 10 bridesmaids in my wedding! The most recent time was this past weekend for a formal gala I attended with my husband. All easy and great experiences.
The one bad experience I had was a few summers ago, I ordered an amazing dress for a party I was incredibly excited about, and we were traveling there, so no easy shopping options once I realized the zipper was broken on the dress that was the correct size. I had to go buy one last minute. However, RtR was very understanding, credited my cost, and gave me a discount on my next order.
When my bridemaids rented the dresses, it worked perfectly. We chose two Badgley Mischka dresses, one light purple, one dark. Everyone ordered 2 sizes, so we had plenty of options. I think one girl had a "replacement dress" (a different dress altogether) in one of her sizes, but we had so many spares it was fine. Everyone looked AMAZING. And no one had to spend $250-$300 on a bm dress they would never wear again.
Overall, I definitely recommend this site!

When returning my Rent The Runway package, there was a mix up with USPS and UPS. My items were given to USPS instead of UPS. Which was an horrific accident. Safe to say, my package to RTR was a few days late. I reached out to the collections department after being charged a $50 late fee for the first day it was late. I explained to them what had happened and that I was doing everything in my power to get the order back to them. They understood my issue and worked with me to ensure I wasn't getting all my hard earned money taken from me each day because of a simple mistake. Best advice: calmly explain to them your issue and if it is legit, they will find a way to work with you.

I was very skeptical about renting a dress for a wedding I was in, because I'm very curvy and my body is hard to fit well in clothes, not to mention the other 'what-ifs' about renting a dress for a very important occasion. I decided to go for it and I could not have been happier. My dress arrived perfectly on time, it fit like a glove, I looked amazing and it was super easy to return. But the real reason I'm writing this review happened after the event was over. I dropped the bag into the box before noon just like I was supposed to. Several days later I went to check the tracking only to realize I dropped it in the FedEx box when it should have gone in the UPS box. I was freaking out. I contacted RTR and the sales rep was super helpful. She told me to call FedEx and gave me the email to the RTR collections department so I could let them know what happened. I called FedEx, only to find out that UPS picks up packages from their facility once a week (typically on Fridays) and there was nothing I could do about it until then. I emailed the RTR collections department immediately and explained what happened. They responded that they would put a hold on my late fees for 5 days but if it wasn't picked up by then, late fees would begin accruing again. The following Tuesday, I checked the tracking to be sure UPS had picked it up on Friday. They hadn't. I called FedEx again and was told that UPS didn't pick up packages that Friday because Monday was a holiday. (Would have been nice to know that last week!) I emailed RTR again and give them an update. Again, they put my late fees on hold for 5 more days. My dress was finally picked up and returned to RTR and I was charged no late fees! Even though it was completely my mistake, they were willing to work with me and were super friendly the whole time. My experience could not have been better and I can't wait until my next rental!

I had a last minute trip to London for a wedding and was in a pinch to find a long sleeved dress. A colleague told me about Rent The Runway and I immediately found the perfect dress. I ordered the dress and they sent me two sizes to make sure I had the right fit. All of the reviews on the site by customers who wore the dress were totally accurate and helped me get the right fit. I could not have been happier!

I read these horrible reviews after I had already sent my dresses back. The two outfits I rented showed up exactly on time, they were perfectly cleaned and smelling fresh, I received two sizes of each and both of the ones I thought were going to fit me, did! It was so nice to be able to wear gorgeous designer dresses without the high pricetag! The return process couldn't be easier either. Pop them back in the bag they send you, put the label on they give you and bring to your nearest UPS store. DONE AND DONE! I got a receipt from the UPS store so there was proof of the package and time sent back. Just yesterday I got an email from the company saying they received my dresses. Perfect. I will rent again and again :))

I've rented a few times and honestly have never had an issue with anything I received or in my communications with the company itself. I felt compelled to write a good review because I was shocked how many people seemed to have negative experiences and thought I should even things out a little.

Yes they're going to charge you if you're late. That's stated pretty clearly in their policies. Honestly I'm glad they charge huge late fees if you don't return on time. If you hold the dress longer, that means someone else who was counting on it - didn't get the dress in the size they wanted for their event.

I'm about to rent my 7th order this year. They've saved me tons of money, I get to wear a nicer dress than I could normally afford, and it's a painless process if you just follow the rules. Support has always been great about communicating with me.

I got stuck on my order via my phone and call RTR, I got Britney who walked me through the whole order. She was calm and sweet, thank you Britney

I love Rent the Runway. I would never be able to afford my own Herve Leger or Nicole Miller dress, but I can totally get them all for special occasions with RTR. I'm also a little embarrassed to mention it, but I also am kind of fascinated by Rent the Runway's Beyonce Boutique: http://www.renttherunway.com/beyonce?nav_location=mainmenu&action=click_submenu_image_Dropdown_Mar2013_WhatsNew&object_type=top_nav

Hope you enjoy RTR as much as I do.

When I rented a dress from Rent the Runway, I not only looked amazing, but felt confident. I am now an Unlimited customer and RTR continues to deliver. What a fantastic and innovative service that truly cares about making their customers look and feel amazing.

I rented two dresses for my birthday. The second rental was $25 (a special, if the 1st doesn't fit, its a backup) total was $75. They also offer the ability for multiple sizes. The 1st dress I got two sizes, but only one size was available for the second.
The first dress did not fit, in either size. I was disappointed. The second dress did. The policy is if you can't wear the dress (doesn't fit, worn out, etc) contact them, send it back immediately, and they will refund you. I went on the online chat help, explained the problem (not enough... chest area), asked if pinning would affect the garment (she said absolutely do not pin the dress) so I sent it back, both sizes, and got a $50 refund. I wore the second dress (LOOOOVED IT) and sent it back. They send you a little pack of fixers, but all mine had in it was a bra clip, so they said my next order would have a $25 credit on it for the lack of pack and the problems with the dress.

Would DEFINITELY order from again. I have referred friends to the site too. It is smaller sizes though, they don't carry anything over a size 8 last time I checked, never rented their jewelry.