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Rentalcars.com has a rating of 1.07 stars from 1,135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rentalcars.com most frequently mention customer service, credit card, and cancellation fee problems. Rentalcars.com ranks 200th among Car Rental sites.
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Used rentalcars.com on my vacation to the UK. They were great and went above and beyond to make sure I was a happy customer Will use them again
We haven't received any payback yet. It has been 17 days that we returned the car. I have never have such problem with other companies. I will certainly not recommend this company to anyone. Their explanation was not enough and didn't satisfy. I have all rights to write about this awful experience to online comments in every car hire platform..
Following Rentalcars agents advice, I managed to open a case after the contracted rental period was completed. Case submission is tricky; my advice is to prepare all your supporting attachments ready to attach from your laptop before you start. On the case entry page, you are only given a 350 character field in which to enter your case summary.
Since this is usually insufficient, prepare and attach a separate file with your full account of what happened and what you are claiming.
Try to complete the case summary and uploading of attachments promptly otherwise you may have to start again. On case submission, you will see an onscreen confirmation message and email with subject "Looking into your issue". After that, it took several emails on my part to expedite a refund - it took about 6 weeks. Other than the fact that denial of service at the time on a technicality totally disrupted my holiday plans, there was significant extra cost of booking a replacement hire car with another more reasonable supplier than Europcar!
They will accept your booking readily, then if the booked supplier refuses to release the car for any unusually stringent condition, you will be referred back to Rentalcars will not offer you any alternative booking and keep your money, blaming you for breach of terms and conditions, quoting huge cancellation costs. I had to book direct with another UK supplier at considerable extra cost, but with the same driver documentation!
Rentalcars have told me to open a case after the contracted rental period is completed, even if you never received the car! Why the wait? After all that, instructions to open a case are obscure and make one wonder if they really want to help. So far it has not been a pleasant first-time experience with Rentalcars.
Booked a car for pick-up from London Heathrow online that came with third party insurance. At the counter the price I was charged was double the online price. I booked using a credit card that provided insurance however had purchase CDW insurance. Please book with caution when using rentalcars.com.
Found it difficult to get a refund from the company when I cancelled a trip with several weeks notice
"Do you have a screen shot?" That is what you'll be asked for to prove anything to their customer service. I rented a SUV that had an offer of "free second driver and GPS rental" showing on the website. When I received my final booking it was not there. Customer service refused to honor the offer because I did not have a screen shot. The vehicle I had selected was no longer showing on their site. I had no "proof". Just my word. A different vehicle, much more expensive, from the same supplier did show the same offer but they still refused to change my rental. Make sure you have proof if you decide to rent from them. Bait and switch? Maybe. Bad business practices? Absolutely!
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