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Rentalcars.com

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Overview

Rentalcars.com has a rating of 1.07 stars from 1,135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rentalcars.com most frequently mention customer service, credit card, and cancellation fee problems. Rentalcars.com ranks 199th among Car Rental sites.

  • Service
    374
  • Value
    350
  • Shipping
    193
  • Returns
    260
  • Quality
    307
Positive reviews (last 12 months): 1.4%
Positive
2
Neutral
0
Negative
146
128
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Passport or ID card 3.credit card 4.voucher... No where in the confirmation it says - you will need to provide "IDP".
  • One of the customer service agents promised a solution, but that was then denied by another.
How would you rate Rentalcars.com?
Top Positive Review

“Very good”

James M.
12/25/19

Used rentalcars.com on my vacation to the UK. They were great and went above and beyond to make sure I was a happy customer Will use them again

Top Critical Review

“Deposit hasn't paid back on time”

Deren I.
10/25/23

We haven't received any payback yet. It has been 17 days that we returned the car. I have never have such problem with other companies. I will certainly not recommend this company to anyone. Their explanation was not enough and didn't satisfy. I have all rights to write about this awful experience to online comments in every car hire platform..

Reviews (1,135)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (198) customer service (226) car company (90) debit card (43)
Thumbnail of user pedrol217
1 review
0 helpful votes
January 12th, 2024

I booked a car which was written in the offer literally "free cancelation". Then, when I needed to cancel, they stated that there was a cancellation tax - which accounted for the same amount I have paid. I called them twice, sent three e-mails, and they stated that I did not cancel, even though If I had cancelled, I would have agreed to loose all the money. Do yourself a favor and do not do business with this company.

Service
Value
Thumbnail of user pjruth2
1 review
0 helpful votes
February 17th, 2024

Total scam. At pickup, was told my $100/300 ins. Coverage wasn't enough (charged $189 for their $300/500). Declined their toll tag charges (had my own mobile tag). After return, was charged for use of theirs ($15/day + tolls + $25/toll [their fee]). It's taken 4 months to clear it through my credit card. Tried to charge me for dents in the car - good thing I had taken pictures at rental. Total BS company.

Tip for consumers:
When I realized how I was being scammed at the rental desk, I told them to cancel, and I would go to a reputable company in the airport. Their response was, " Fine. But we've already been paid, and we don't give refunds. You'll be wasting your time and paying double. Your choice."

Products used:
Auto Rental

Service
Value
Quality
Thumbnail of user marcd432
1 review
0 helpful votes
March 22nd, 2024

I booked a rental car through their website for 28 days. Mistakenly, booked for SAN Jose California instead of San Jose, Costa Rica. Called Payless rental car rental and cancelled the booking which Payless had cancelled already since I didn't show up. When I contacted rentalcars.com they refused to refund any of $1300 I prepaid. In the rental agreement in the fine print it states if you don't cancel within a certain time you forfeit your money. So even though Payless canceled the car, the third party carrental.com. Refused a refund. Awful service 😡

Thumbnail of user mikem4749
1 review
0 helpful votes
February 12th, 2024

I used rental cars.com because I thought it would be easier. When I picked up the car at budget, the contract literally gave me 17 minutes which I missed because the print is so small, that I misread it. Apparently the information was either passed along incorrectly or typed in incorrectly. Either way I got charged an extra day, plus I had to drop the car off at another location. I got charged to return the car to a different location because the office I was supposed to drop it off was closed. Then I got charged $22 because I was.5 shy of full The gas gage looked full and the gas pump shut off when full. I got refunded the $22 but nothing else Bring your microscope and read the fine print

Tip for consumers:
Read the fine print

Products used:
Car rental

Service
Value
Shipping
Returns
Quality
Thumbnail of user ella1505
1 review
0 helpful votes
March 18th, 2024

I ordered a car through rentalcars, when I came to pick up the car, the representative who received me started the conversation by saying that it was a shame that I ordered the car through an external company, that in the future I always have to order through the rental company directly.
He threatened me, that if I take the vehicle as I ordered through rentalcars, he will have to block 2000 euros on my credit account and it will take them several months to release.
He forced me to take full insurance through the rental company and said that rentalcars collection would be cancelled.

But i was charged twice. Very bad service. Stay away!

Service
Value
Returns
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Thumbnail of user guyf127
1 review
0 helpful votes
February 14th, 2024

Rented a 7 passenger vehicle a month ago and now three days before my trip they send me a confirmation for a 5 passenger car. The rep was very hard to understand and she insisted that I was wrong and that the car is a 5 passenger. As though I don't have the printed original confirmation in front of me saying 7 passenger Ford Explorer. Talked over me to the point that I was yelling at her. Offered to change the reservation to a 7 passenger mini-van for TWICE the price and refused to allow me to speak to a supervisor. What am I supposed to do with my two extra passengers?! Now I have to wait for the refund which according to the other reviews here may never come. Possibly the worst company I have ever dealt with.

Tip for consumers:
I don't think you should use this company

Products used:
Had to rent a mini-van on another site

Service
Value
Thumbnail of user bigd212
1 review
0 helpful votes
February 17th, 2024

Terrible company didn't have terms and conditions of individual car companies clearly labeled and blamed me for not being able to rent a car through a certain company and wanted to keep my initial deposit

Took me three hours to get a refund of $30 that they were going to steal from me. They should've just took responsibility and saved me the time and hassle

Very unprofessional

Products used:
Service

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikeb3543
1 review
1 helpful vote
December 8th, 2023

I booked with this company because they offered great rental rates. However, after booking is when I discovered I was dealing with a foreign company (not US) who has all sorts of weird policies about damage waivers, liability, rental requirements, etc. There was a significant attempt to obtain personal identifiable information from me after I made the rental. THERE IS NO PHONE CONTACT information for assistance re anything; renters are left hanging if you've got questions and need to talk to a real person. This company is horrible!

Service
Value
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Thumbnail of user petar.kozjak
1 review
0 helpful votes
December 25th, 2023

Avoid at all cost! I made a booking over booking.com. I didn't have a credit card on my name. I had cash and debit. Went to another rent a car and lost 350€! No refund! No car!

Guys this is soo bad, don't fall in sane trap as I did!

Tip for consumers:
This is first time I experienced this! 0 refund

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user vitaly.selyaev
1 review
0 helpful votes
March 1st, 2024

Cancelled prepaid car due to flight delay and no refund. Customer service is useless and covering with terms and conditions where I should have informed them of any issues with the flight! So money gone, car not provided. When it looks like a fraud and sounds like a fraud, its most likely a fraud.

Tip for consumers:
Avoid at all costs

Products used:
Direct providers

Service
Value
Shipping
Returns
Quality
Thumbnail of user abhishekroyn
1 review
0 helpful votes
March 17th, 2024

They charged full prices at the time of making an online booking. I followed all the instructions they provided. Waited hours in the line at the rental counter and yet they denied my reservation stating new rules which were never mentioned in any of their instructions or terms & conditions that they shared with me at the time of booking. Neither did they provide the rental car, nor did they return my deposit. Customer care was unreachable even though I tried calling many times from the rental counter. Later I reached out to them via email and customer support chat options as well, but each time they rudely denied my request and never returned my deposit. Also I asked several times to just show me the details of the clause which I did not meet, but they did not produce any document or terms & conditions to support that. I feel very convinced that it is part of their scam to deny customers' valid insurance and to force people in needy situation to pay exorbitant amount to buy the same from them. Terrible service, filled with scams. I would strongly recommend all to try avoiding this company at all cost.

Service
Value
Returns
Quality
Thumbnail of user derenilarsln
1 review
0 helpful votes
October 25th, 2023

We haven't received any payback yet. It has been 17 days that we returned the car. I have never have such problem with other companies. I will certainly not recommend this company to anyone. Their explanation was not enough and didn't satisfy. I have all rights to write about this awful experience to online comments in every car hire platform..

Thumbnail of user farhadf5
1 review
11 helpful votes
July 20th, 2020

I booked a car to pick-up and drop-off in different locations.
Few hours before departure #rentalcars called me and told you have to pay more than 50% of the initial fee, otherwise we cancel your booking.
It's the most non-sense and non-logical thing I got. To me it's sound like a robbery from a customer which have no other solution. It was the most unpleasant and ridiculous experience I'd ever had.
It's better to walk all the way to the destination, instead of getting service from this company!

Thumbnail of user kellym218
2 reviews
5 helpful votes
December 22nd, 2023

No phone numbers or emails to cancel on the Rental Voucher. They don't answer the phone. I cancelled with the company rental.com got my rental from but that was not good effective. I still got charged $426.23
Even though I called the Rental Company on voucher a week before the reservation date.

Tip for consumers:
This company is terrible to rent from Don't do it!

Products used:
none

Service
Value
Returns
Quality
Thumbnail of user aileenf38
1 review
0 helpful votes
December 17th, 2023

To resolve my issue of the car not being given to me at pickup due to the fact that I booked with my husband's credit card instead of one of my own, I've spoken to around 10 agents. Every time, I was told different things. Their English writing was poor, so bad that a ometimes I could not even understand them. One of the customer service agents promised a solution, but that was then denied by another. At that moment, after spending hours on chats and calls, I decided to take my loss of €700. A gentle warning, do not rent with rentalcars.com to spare yourself from their horrible customer service!

Products used:
None

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Value
Shipping
Returns
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Thumbnail of user ranjanb10
1 review
0 helpful votes
December 26th, 2023

No flexibility whatsoever! I have booked with them 2 times and have been disappointed both the times! First time, my flight plans changed by 3 hours and they defaulted my payment anyway. This time I booked an economy car (which said similar to Kia Picante). I even I got a reminder on email 2 days before the due date on the same...with no mention of automatic or manual transmission. I reach the destination (outside US) and sure enough they hand me over a car with stick gears! I void the whole reservation and try to find where I can reach out to rentalcars.com...there is no phone number available anywhere! They are some UK based company and has only the VAT number in their contact info...How helpful is that!
2 days later, I was able to locate the phone number and customer service person bluntly tells me that my "voucher" had manual transmission (I have no idea what that means!) and they will not refund anything.
Never gonna go with them again!

Thumbnail of user bilala42
1 review
12 helpful votes
September 11th, 2020

We had a extremely disappointing 1st time experience when hiring the car from Blue motion. We were not aware they don't accept credit card but when making the booking we used a debit card and they took full payment. Now they won't give us a car and won't refund UAE 1800. This is totally unacceptable and very disappointing. Someone should be taking legal action against these type of scam companies. They are ripping off people.

Thumbnail of user kathyterneus
1 review
0 helpful votes
February 17th, 2024

When you get to the rental agency that you 'reserved' car at. You will THEN PAY A RENTAL FEE,DEPOSIT,ETC! Very shady deals, & a rip off! A 3 day economy rental cost me a total of $475.98! Next time I'll be renting from BUDGET OR UHAUL!

Tip for consumers:
The prices the site shows for rental cars. Seems to be ONLY A RESERVATION FEE! Because, I was charged another fee for rental of 25.53 a DAY! (26.99) + TAXES,(STATE,COUNTY,CITY) & FEES (GOV'T SERV.FEE,LICENSE RECOVERY FEE, ENERGY RECOVERY FEE, TRANSPORTATION FEE, McCARREN AP FEE! Total $404.66! 3 DAY ECONOMY RENTAL!!

Products used:
Car rental services , Las Vegas NV

Service
Value
Returns
Quality
Thumbnail of user alexmok12345
1 review
0 helpful votes
December 15th, 2023

I rented a car through Rentalcars.com in Italy for 3 days. The company they referred is Autovia. We arrived Milan and get the written contract stated 15:25, the staff said we could return the car with 1 hour flexibility, therefore we expected to return the car before 16:25 on last day of rental.

Unfortunately Autovia charged us extra date of expense even we returned the car 16:20.
Rentalcars.com just replied they cannot help, and stated my contract is eligible to extra charge by the service provider.

Moreover Autovia has no clear sign on returning the car, when we get into the car pack in Florence to return the car, we only see a bunch of rental companies on an area. And there is no staff inside at 16:18, we dropped the car key and took a video. They still claimed we returned to the wrong place. They said the location of returning a car key is inside a building in which there is no sign.

There is no support from Rentalcars.com and Autovia.

I am very disappointed with the extra- charge and service of this company, I will not use it again.

Products used:
Car rental

Service
Value
Quality
Thumbnail of user zhangfeng3366
1 review
1 helpful vote
January 7th, 2024
• Updated review

This company is a scam company, has 6x hidden fees when you picked up your car. The worst part is that their customer service admit they are a scam company working with all smaller scam comapnies, and refuse to refund my cost because their fault.

Service
Value
Quality
Price jacked up by 6 times during pick up and customer service can not help
November 28th, 2023
• Previous review

Booked a car from this company, but the car company I picked up jacked up price by 6 times. Rentalcars.com not able to help me on the spot, and I have to pay extra money to rent another car from another car company as I can not trust the original company. Who knows what kind of $#*!ty things they will do after I return the car.

After my trip, I called rental cars.com to reimburse me for the extra cost, they refuse to include it in the note, and then tell me what is in the note. Basically, this company's internal employees do not even have freedom of speech/written, what kind of culture is it. The only thing they can offer me is full refund, but I paid 4X times more money because of their mistake, they have to pay for it.

Now they give me an email so that I can send complain to, the email is *******@rentalcars.com, such email address does not list in any of its website, who knows anyone actually looking at this email. Any way I will give it a try and demand them to refund me for the extra $499.8 cost.

BTW, my booking number with them is *******, so that everyone knows this msg is legit, from a real rentalcars.com customer, who was hurt by them.

Service
Value
Quality
Thumbnail of user davidg6715
1 review
0 helpful votes
February 4th, 2024

Total scam avoid this company. You may not get the car you booked and be refused to be issued the full refund.

Products used:
Car rental

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreys1866
2 reviews
1 helpful vote
November 25th, 2023

We rented a van via rental cars.com for a trip to Punta de Mulita Mexico. Paid in full and bought insurance covering $75k for the car and $1mm for liability and injury.
Arrived at the counter of Europcar as per contract and were told we needed to buy another $271 policy or they'd refuse to let the car.
Rental cars.com has no customer service number or chat or text or email so we're left to deal with the issue in a foreign country with absolutely fraudulent agents insisting I pay them or walk away with no car.
I did call American Express because this is on my Platinum Business card. Amex sent the agents the policy and explained to them, in Spanish that I was indeed covered as per Mexican laws and rules but the agent remained insistent that we pay the extra money to them.
I tried everything I could to get rentalcars.com to help but they don't respond and there is no service at all post taking your money.
I walked away with no car, went to another agency and rented another car without issue, using the same insurance policy id presented to Europcar.
I now have to work through Amex to get my refund because, again, rentalcars.com has no customer contact at all.

Tip for consumers:
This company has no customer service contact email, chat or phone at all. No way to get help or resolve an issue other than through your own credit card company.
Inaccurate description of terms and service and you'll not get the car you paid for.

Service
Value
Quality
Thumbnail of user danicam17
1 review
6 helpful votes
September 12th, 2020

I have been a long time frequent user of rentalcars.com and would historically suggested then to many people. Not anymore. I had a very bad experience over the last 2 days when I tried to cancel a reservation that had been outlined incorrectly. Once I received the confirmation and saw who the supplier was I immediately cancelled (all within 5 min) and was told I would not receive a refund. After numerous emails back and forth, they said they tough luck. All for the ale of €70? Seems short sighted. I am done with them, sadly.

Thumbnail of user lisam2131
1 review
7 helpful votes
August 4th, 2020

My husband and I rented a car through rentalcars.com. We arrived in Rome and waited 50 minutes for the customer service rep to show up to get our car. She didn't show. We ended up having to book with another company last minute. We missed our fathers funeral. Horrible experience. No contact from the company even after expressing our distress with having missed the funeral and having to pay twice for getting a rental car. Ridiculous. Never experienced this type of poor customer service before. Stay away.

Thumbnail of user mldillard79
1 review
0 helpful votes
November 25th, 2023

I'm always about a second chance. I used rental cars.com twice. Both times it was frustrating and disappointing and almost ruined my vacation. I also got better rates by reserving through the car rental company, like Enterprise.
When I got to counter to pick up my rental, the car rental company did not have a record of it. I was not able to contact rentalcars.com, they don't have a chat or number to call. I had to email, and I am still waiting to hear back from them. They have the worst customer service. They are a scam and just collect your information to sell it.

Service
Value

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