They came out today to pickup a washer and dryer. I had them scheduled to come between 12PM and 3PM. They showed up at 1045AM when I was not home. My son was home and said they backed in, and when he came to the door to let them in, they were leaving@ They did not knock or leave a note or anything. I called the district manager, and she said that they misunderstood the time and they would be back out after 12PM. They did show back up and took their merchandise. However, when I arrived home, I noticed that the roof over my carport was completely ripped off in the corner! There is a hole., and the drainage pipe was pulled off and ripped in half! They caused thousands of dollars in damage! And the best part? The guys who showed up the 1st time, decided that since they hit the roof they would leave and not say anything@ They thought no one was home so they would get away with it. Luckily, someone was home, saw them back in near the carport, and leave with a vengeance. I am livid that they would just leave! I called the district manager and she said she would put in a claim with their insurance. No apology, no nothing. I dont know if she did contact the insurance, I have no proof she did. I do have proof that the roof was fine the day before, (I have time stamped pictures of my front yard that shows the entire roof of the carport) I was taking pictures of my yard. This is UNACCEPTABLE! I do not own my home, and the landlord is going to be so mad. I am afraid that she will evict me because of this. They dont seem to really even care. And the district manager then says, the 1st guys who came out were from another store, that is out of her area. Basically, not taking responsibility as a district manager! To me, it is ALL RAC, I don't care WHAT store, or WHO came first! All I do know is that they caused several thousand in property damage, and they wont take responsibility for it. This, and them telling my family that I will be arrested if I don't call them to return the items! Sorry, but that is illegal for creditors to release information such as that, AND it is a civil matter (not a police matter). Besides the fact that I spent weeks in the hospital which is why I did not immediately reach back out. But I returned the items, and this is how they say thanks I guess. UNREAL

FEMALE EMPLOYEE NNEKA LEZAMA HITS ON THE MANAGER INSTEAD OF DOING HER JOB NNEKA LEZAMA NEEDS TO BE FIRED FROM RENT-A-CENTER ON CHURCH ST IN LOWELL MA