I purchased 2 09 Prius Smart Key Fobs from Remotesremotes.com
One programmed successfully the 2nd would not program and had a broken hard key release. I have 2 other Priuses. The locksmith is one I have used multiple times for multiple Types of Vehicles. The technician worked for over 15 min trying to program the 2nd remote.
The only way to contact customer support for RemotesRemotes is via Chat or email. No direct CS number to call. They provided an RMA# but I had to send back at my expense. I then had to supply the tracking number via email reply. They indicated they would send a replacement unit but instead just issued a refund for exactly $100. No considerstion for my incurring the return cost. Once the refund was issued I contacted Customer support via chat again. They said I would need to purchase the replacement. The price for a single unit was of course slightly more than the refund, but the agent gave me a 10% off discount code. I executed the additional unit via a 2nd transaction. I recieved the new unit. The key hold mechanism was sound on this one but after another 30 min drive, 19 mile trip to my locksmith the aftermarket Smart Fob would not program. I contacted CS via chat a 3rd time. Got a new RMA # and requested a refund this time, not an exchange. Today I sent back the 2nd bad Key Fob, once again at my expense.
So... 2 out 3 Units recieved were bad and would not program, a 66% failure rate.
So Caveat Emptor. I don't see this Particular Web Vendor being successful in the long run because they sell inferior aftermarket products and their Customer Support infrastructure is laughably poor.
1 star is for 1 unit being OK