website thubmnail of Remitano

Remitano

How would you rate Remitano?
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Nigeria
1 review
0 helpful votes
Follow Kayode K.
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Outstanding
June 19, 2022

Satisfied and convenient. I have been using remitano for a while now, definitely I will say their service is outstanding. I really don't have any problem at all with them.

Date of experience: June 19, 2022
Nigeria
1 review
0 helpful votes
Follow Kelechi K.
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Best exchange site
October 15, 2021

I have been with remitano for about 4 years now and all the while I have used this service it's smooth no complains. Quick support. I am a satisfied customer

Date of experience: October 15, 2021
South Africa
1 review
0 helpful votes
Follow temi M.
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Great and smart and safe platform to trade
November 23, 2021

Safest platform to trade 100 percent and this site has a real value for all your crypto so I'll rather trade here than anywhere else cos I know am safe here and my money is safe here thanks.

Date of experience: November 23, 2021
Nigeria
1 review
0 helpful votes
Follow Kehinde Q.
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I'm Very Gland with their responds
August 25, 2022

I was sceptical when I made some transactions but they came on time and help solve the challenges.
They calm tensed nerve with their smooth words season with salt.
Infact, they are very reliable!

Date of experience: August 25, 2022
Nigeria
1 review
0 helpful votes
Follow Haidar M.
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Remitano is the best one
September 11, 2022

Remitano Exchanger, No one like other,
There are the biggest exchanger in world.
Whose know known. And there help center are concentrate.
I wish you success.

Date of experience: September 11, 2022
Nigeria
1 review
0 helpful votes
Follow Moses A.
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Need to improve
November 15, 2021

My last experience was not so perfect, it took more than 3ms to get my transaction executed. I think and believe that with some little adjustment on your platform, everything will be perfect.

Date of experience: November 15, 2021
Nigeria
1 review
0 helpful votes
Follow Mobolaji-Sanni P.
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Very impresive
November 4, 2021

Services are very prompt and precise. You have nothing to worry about. If Marchant is not available, your voin is swiftly returned after the clock stops.

Date of experience: November 4, 2021
Nigeria
1 review
0 helpful votes
Follow Ahmad T A.
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Issues Resolved
February 22, 2022

Hi everyone, my ngn withdrawal issue has been resolved. I thank all the hardworking remitano customer service representative for their professional discharge of their duty.

Date of experience: February 21, 2022
Pakistan
1 review
2 helpful votes
Follow Hassan S.
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Their support is slow to reply. They say remitano replies in under 5 minutes. But I have been waiting over an hour. They always lock my coins when I use home WiFi saying that VPN was used. Withdrawal limit is there $2,500 and didn't know that. Now I'm waiting for 3 days to get my funds.

Also they do not care if buyer is sending third party payment. As in they can send third party payment (violation of Terms of Service and that user can also give negative feedback for demanding KYC). I don't think ppl who have failed to observe rules like sending from different account than user's name. There will be no protection against that with Remitano.

I have dispute ongoing with a user for since 18 days, user has made third party payment, the receipt of sending says expired ID documents that user sent - which is a message from Standard Chartered Bank. Still their dispute support is only a robot who sends a message after 24 hours of non activity.

It says along these lines. "(User) you have not responded in 24 hours. Please submit information or evidence within 24 hours or dispute will be resolved to buyer. Any evidence after 24 hours will be considered INVALID."

What kind of support is this, they only consider last man standing instead of protecting the seller against third party payment, fake receipts sending, genuine bank to bank dispute and the only thing which will matter is who keeps replying continuously for 24 hours.

It's being run by an unprofessional bunch of people, unlike Localbitcoins or Paxful.

Remitano attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2020
Api R. Remitano Rep
over a year old

Dear Hassan S,

Thank you for taking the time to leave a review. We are very sorry for not being able to bring the satisfaction to you this time.
We also sent you a email to investigate what trade/issue that made you disappointed with us to resolve it better for you and change your mind in this feedback.
Or please send an email to me at sarah.review@remitano.com (Customer Success) so I can make sure that your issue will be resolved promptly and not happen again in the future.

Best,

Nigeria
1 review
0 helpful votes
Follow Esla N.
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Remitano; fast and simple
March 23, 2022

This is the easiest way to trade your cryptocurrency. Before now with the government crackdown I reluctantly continued. Remitano is a sign of great relief. It works and it's fast.

Date of experience: March 23, 2022
Viet Nam
1 review
1 helpful vote
Follow Long L.
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Bad
November 14, 2018

I had a bad experience with remitano. They constantly make mistakes and leave customers. Support replies like Bot. I wondered what their support was born for, just bot enough.

Remitano attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2018
Api R. Remitano Rep
over a year old

Hi Long L,

Thank you for taking the time to leave a review.

Remitano would like to discuss this with you further, we sent you a email to ask for trade/issue to be able to resolve it better for you and change your mind in this feedback.
Or please send an email to us at sarah.review@remitano.com (Customer Success) so I can make sure that your issue will be resolved promptly and not happen again in the future.

Thank you,
Kind regards,

Viet Nam
1 review
0 helpful votes
Follow Thao U.
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I love app remitano.
October 3, 2021

All transactions are very fast. I transfer money fast. I withdraw or buy and sell other currencies on the remitano floor in less than 5 minutes. I'm very satisfied.

Date of experience: October 3, 2021
Pakistan
1 review
0 helpful votes
Follow Faaz D.
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Perfect!
November 22, 2022

Great site. An excellent platform that brings traders together to buy and sell crypto. Fair prices, and customer support is also attentive and helpful. As good as it gets!

Date of experience: November 22, 2022
Nigeria
1 review
0 helpful votes
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Excellent
June 26, 2022

Good so far. Try to always give us giveaway sometimes, I have been using this site for over 3 years now. But I have not for once get any tip from your company. Nawa o

Date of experience: June 26, 2022
Viet Nam
1 review
0 helpful votes
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Transactions
October 2, 2018

It's fast, it's great and it's so simple when I do it. Hopefully Remitano will have more of the kind of electronic money that will be traded above by its convenience. Thank you

Date of experience: October 2, 2018
Nigeria
1 review
0 helpful votes
Follow Olubukola A.
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Remitano was seemless and on point
September 7, 2021

My first time to transact on Remitano since 3years ago when I registered on the platform. Customer service Hugh was brilliant and my transaction went exceptionally well thanks

Date of experience: September 7, 2021
Sweden
1 review
0 helpful votes
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Good
June 14, 2021

LOOKING FOR THE BEST PLATFORM TO INVEST AND EARN DAILY?
I recommend wellinvested.org. They are unique in their own way, pay immediately after request, have a good customer service and customer relationship. They also offer a very realistic ROI..

Date of experience: June 14, 2021
Nigeria
1 review
0 helpful votes
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I'm very satisfied
July 6, 2021

Remitano is the best among all please keep it up. Please kindly work on your customer service they're response this day is very slow apart from that every othe things is perfect thanks

Date of experience: July 6, 2021
Nigeria
1 review
0 helpful votes
Follow Ayodele A.
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So comfortable
July 7, 2022

I'm so much glad that I can finally found the best btc trading app to trade my btc, Cool trade and you trade anytime and minute, any hour, it's so reliable

Date of experience: July 6, 2022
Nigeria
1 review
1 helpful vote
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I love remitano
September 1, 2018

Since I discover remitano trading bitcoin became very much easier and faster for me I won't stop using remitano it's the best site to trade your bitcoin. Thanks to remitano team.

Date of experience: September 1, 2018

Overview

Remitano has a rating of 2.8 stars from 1,023 reviews, indicating that most customers are generally dissatisfied with their purchases. Remitano ranks 1st among Cryptocurrency sites.

service
108
value
106
shipping
77
returns
82
quality
93
This company does not typically respond to reviews
+76