I signed up for this service in late April, but the pharmacy team was unable to deliver my Rx in time for my next dose. I contacted the support team multiple times to only confirm that there was no definite timeframe for delivery, they claimed it could take 7-14 days for delivery, but was sometimes faster. I went back to Lilly Direct to ensure I had my dose in time and contacted support by phone on 4/30 to cancel my membership and the woman I spoke with cancelled my membership and said that she would refund me. I then received an automated email saying that you can't refund me because the Rx has been "released to the pharmacy" and to review the TOS. I have not received any medication and they are refusing to refund me, DO NOT RECOMMEND!
Avoid Remedy Meds. I wish I had. Take a look at their website. Also look up their Board of Directors. From what I can see the company is located in NJ with 7 employees. This is a fairly new company advertising weight loss medication. Exciting. I was misled from the start. Everyone you will speak with is taking calls outside of the business location. They are contractors. Is this a red flag or business trend? Nevertheless i bought in.
1) You will be asked to fill out a form and create a profile. They will also request a credit card. They advertise that you will talk with a doctor who will review your information you provided.
2) Ok, you talk with a doctor online. Sounds reasonable until you ask if that person is a medical doctor. The answer is vague but if you probe you will find out they are not. It will be a very pleasant person with a PhD, possibly a nurse (first red flag, but they are not wrong because not all doctors are medical doctors).
3) Yay, they took your money and you are in their program. You will now get charged every month. I started Tirzepatide, aka Zepbound near the end of Dec. 2024. You will inject your medication once a week. You will start and stay on a low dose for 4 weeks. You will then talk with another PhD person who is not as nice as the initial person, but, who cares you've started your way to a now well known weight loss program. Each month you will increase your dose. It's expensive. Most people lose weight at 10 to 15 mg. I started at 2.5 mg. The next month i increased to 5mg. The meds can upset you GI tract but if you go low and slow you'll eventually get to 10 to 15 mg, This is explicitly explained by the initial nurse (or your PhD person) and is per Eli Lilly's instructions. This company, remedy meds, knows you are in it for the long run, but they explain this. You will need approximately 4 months to get there, maybe more, but you will have little to no upset stomach and soon see the weight coming off.
4) Oh no, you (actually me) find out 2 months later that the FDA will no longer allow compounding pharmacies to fill Tirzepatide (aka Zepbound) because the medication is no longer in shortage. You find out this decision was made and announced online in October and again in early December 2024 before you ever heard of this company. You realize you will not be able to reach your proper dose and you've been scammed. The FDA will start issuing violations and fines to the compounding pharmacies and to the companies providing this service starting in March 2025, according to FDA.gov. You will verify this with the pharmacies, meaning you will deal with more than 1 with this particular company (i received 2 vials in 2 months by 2 different pharmacies).
5) You find out you will not get a refund because the medication was already sent even though you never reached the appropriate dosage for weight loss as advertised. You have in fact wasted your money and have injected 2 months worth of medication into your body that has not yet been efficient for weight loss. Yikes.
6) As of this date, March 3 2025, remedy meds is still advertising the medication on their website. If you fall for this either deceptive or incompetent company you are not the first. Good luck.
The initial month's order was great. The second order had taken over a week to be delivered. I still don't have it. I have started gaining back the weight I lost. I have no idea when the prescription will be delivered, but I am traveling tomorrow. I was charged on time, but all last week I was told my order was delayed due to the weather…. But my prescription hadn't left the pharmacy. I am not stupid! For the amount of $$$ I'm paying, I would expect a lot more.