- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
Jacob Whitley came to our home and didn't even test pipes and claimed they had leaks quoting over 16k to repipe just the hot water lines in 2 bathrooms (manager came out and confirmed they did not have leaks; actually testing them) the pipe we knew was leaking was not capped and he capped the wrong one (in a completely different room) and ended up with more damage than necessary after claiming the leak was fixed. Manager had to come out the next day and correct his errors. Jacob was not up front with the pricing and we have surprise charges over $2000 for leak detection that was only half done and just damaged our home without fixing the problem. Been waiting weeks and several phone calls to get a copy of what I signed for the leak detection. Came to our home at the end of May and is now 2 weeks into July still waiting. The not sure if this is how the company normally operates or just a terrible employee but it is not a good representation of the company. Way overpriced. Over 3x any other plumbers and sadly that is not even an over-exaggeration. Save yourself the hassle and the money and avoid Reliant Plumbing I've been calling that line given in response to my review and the girls that answer just give a run around and claim they can't transfer to a manger directly. I've also been in contact with the manager directly for over a month. My issue is still unresolved and I do not understand how they advertise no surprise or hidden fees and I was surprised with a hidden fee hidden at the end of the description text in the contract. The description was already explained so I felt no need to read the full description so all in all appears as a hidden fee in the text. Jacob was not upfront about the costs outside the $979 he told me about. Had I known about those additional fees I would have refused the detection to begin with as the initial amount was too high already. I put my trust in signing for a company that advertises no hidden or surprise fees and here I am being charged an additional $1000 I had no idea about for a problem that Jacob didn't even fix and only damaged our home
Jacob Whitley came to our home and didn't even test pipes and claimed they had leaks quoting over 16k to repipe just the hot water lines in 2 bathrooms (manager came out and confirmed they did not have leaks; actually testing them) the pipe we knew was leaking was not capped and he capped the wrong one (in a completely different room) and ended up with more damage than necessary after claiming the leak was fixed. Manager had to come out the next day and correct his errors. Jacob was not up front with the pricing and we have surprise charges over $2000 for leak detection that was only half done and just damaged our home without fixing the problem. Been waiting weeks and several phone calls to get a copy of what I signed for the leak detection. Came to our home at the end of May and is now 2 weeks into July still waiting.
The not sure if this is how the company normally operates or just a terrible employee but it is not a good representation of the company.
Way overpriced. Over 3x any other plumbers and sadly that is not even an over-exaggeration. Save yourself the hassle and the money and avoid Reliant Plumbing
I've been calling that line given in response to my review and the girls that answer just give a run around and claim they can't transfer to a manger directly. I've also been in contact with the manager directly for over a month. My issue is still unresolved and I do not understand how they advertise no surprise or hidden fees and I was surprised with a hidden fee hidden at the end of the description text in the contract. The description was already explained so I felt no need to read the full description so all in all appears as a hidden fee in the text. Jacob was not upfront about the costs outside the $979 he told me about. Had I known about those additional fees I would have refused the detection to begin with as the initial amount was too high already. I put my trust in signing for a company that advertises no hidden or surprise fees and here I am being charged an additional $1000 I had no idea about for a problem that Jacob didn't even fix and only damaged our home
Products used:
Leak detection
2/23/19: Leak dripping from an exposed pipe in our unfinished basement. Called Reliant Plumbing, the technician arrived and quickly determined that the leak was not from the pipe, but was coming from somewhere else and running down outside of the pipe. It would require a search to identify the location of the leak and he provided a quote of $341 for the first hour of search which I signed off on. Before the technician could begin to search for the leak, I identified where it could be coming from in the kitchen above and found a puddle under the refrigerator. The technician didn't think there was enough water to be the source of the leak. I wiped it up and it quickly pooled again. The technician spent 3 minutes cutting the sheet rock behind the fridge to confirm that I was correct. In the end I needed a new fridge. I asked the technician whether I would be charged the $150 service fee or $341 for the search that I made in 3 minutes. He said that as I had signed the quote, I was going to be charged the $341 - however I should talk with the company and they would work with me given the circumstances. No problem.
I reached out to Reliant the next day and was told that they would look into it and get back to me. Weeks later I realized that they still hadn't responded. I called back and spoke to Steven, the supervisor, who told me that I had signed the quote so they were charging $341 for me to find my own leak within 3 minutes. I appealed that the technician hadn't even been there for the hour of the service call and that it seemed to be more than fair to include within the $150 service fee. He didn't care, $341 was the bill for less than an hour of his technician's time (that's a $682,000/yr technican). And he wouldn't pay me for the few minutes I took in finding the leak before his technician even began to look for it.
Buyer beware: do not go to Reliant, they really give a bad name to plumbing as they will absolutely take advantage of you. I can't comment on the quality of their plumbing work as it wasn't needed, but I can comment on the quality of their character - they may be competent plumbers, but unfortunately they're not a high character organization and take advantage of their customers. So buyer beware - I rarely write reviews, but I really don't want this to happen to anyone else in our community.
Recommendations: LT Plumbing or Cold is on the Right Plumbing. Both were highly recommended to me, but the leak happened during the weekend and I couldn't reach them quickly and blindly picked Reliant Plumbing out of the pack. Big mistake.
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
