Reliablesite

Ordered instant deploy server, payment was processed immediately. Spent the whole day setting up my server. Wake up the next day to find my server canceled and wiped.

Turns out they had requested extra verification for my credit card, which I provided 12hrs later but by then the server was already wiped.

Customer support seemed to think this was normal conduct and blamed me for not providing the info requested.

Don't do business with these amateurs.

We've been with ReliableSite for over 4 years and have used roughly a dozen different hosting providers worldwide. RS is, without a double, the least reliable in terms of hardware uptime. They also have terrible customer service and don't care at all about you or your customers.

The straw that finally broke the camel's back for us was today. For a week, they've been pressuring us to change our IP because they wanted to do some internal restructuring. Originally, they tried to give us a 24 hour warning which was already unacceptable because we give our own customers a minimum of 48 hours. After agreeing to wait until our customer was ready, they instead performed the change anyway, resulting in a downtime of 6 hours so far (still ongoing).

In addition, when I asked them to revert the change, they instead went onto the machine without authorization and changed the network adapters to hardcode them to the new IP, erasing all of our adapter settings that were allowing us to tunnel through a GRE endpoint in order to provide DDoS protection for our customer. Now, we've spent hours trying to not only fix the issue they caused with the IP change, but fix the adapters they trampled without our permission.

To top it off, their customer service was terrible. Hour-long response times, rude responses and outright ignoring our requests for help fixing the outage they caused.

Over the years, they've shown they have systemic problems not just in customer service but uptime as well. Out of the dozen or so hosts we've used, they have had the most unexpected downtime by at least double the second worst. They have also taken upwards of 24 hours to fix outages they've caused with poor communication about the process, which has cost us a ton of business and customers.

Absolutely stay away from this company.

We had our dedicated server down for more than 3 days and were forced to move to another service because they could not get back online. Need I say more.

Servers were good, but don't use them if you use them for gaming. If you're a server owner you can relate to this, servers get ddosed often. My server got ddosed two times, and not even at impressive attacks, but the server host decided to null route us twice, and then cancel us immediately after. This was on a $100/month dedicated as well.If you are using this for gaming, please just use ovh or something else. The only reason I used this was because of the good locations.

Downtime for more than 24 hours dont buy a dedicated server here bull$#*!
Support only automatic bots and automatic email problem still not fixed

I recently bought a server from them it was setup I spent hours setting it up with everything I needed and then a few hours later they canceled my account and blocked me from accessing their site with no explanation. This company is a fraud and I would stay away from them at all costs spend the extra money and go with OVH or Cheaper alternative the ReliableSite SpinServers. This company is a fraud.

Horrible experience. Ordered a server, it was provisioned and then without warning and no explanation, they cancelled the server. I dont do cypto, drugs or anything illegal with the server - in fact they dont even know what I am doing with it since it was only 2 hours between ordering and their random cancelation. No communication, no reason and no response to the ticket as to why it was cancelled. I didnt even have time to do anything on the server, it hasnt been connected to, and not a single file put on it. I simply asked for more IP addresses, which I purchased. Apparently that is enough to have your account cancelled?

I paid over $7,000 to Reliable Site in hosting fee. One day they decided to delete all of our data with no back ups and eliminate our account losing years of work in the process.

I buy dedicated server from them today and the payment done as per invoice generated in my account. Then I receive e-mail from them that my order suspended until I send them my credit card copy with all details. As per central bank instructions to not share my credit card details with any one. I am trying to contact them they reply I have to send my credit card details. As per my knowledge my credit card details has saved in my account in hidden and secure payment connections. Is it allow any company to ask your to send copy from your credit card with security bin?. Please take care.

Their support is the worst I have ever encountered.
Upon confronting them about how bad it is, they choose to block me via support interface, discord and skype.
Now my server will be cancelled with live clients. Worst of the worst. Even Alpharacks get some credit when you realize how bad this company is

The 10 min setup took 2 days. First the OS install was stuck, then the control panel wasn't installed and when we finally pulled the plug it still wasn't properly licensed. On top of it, they blocked our hosted desktop admin IP and refused to whitelist. I strongly do not recommend this company.

The company takes your money - Forgets you after that
1. Initially, I purchased a dedicated server with Rapid Deploy an automated setup of them. I realized that # of threads needed more so I asked them to replace this server with a new one. Denied it.
2.3 days additional IPs I requested they not replying