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Reimage has a rating of 4.57 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reimage most frequently mention overall experience, technical support, and customer service. Reimage ranks 6th among Tech Support sites.
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I called Restoro about a computer problem that their software program didn't fix. They promised to get it fixed guranteed but I would have to allow remote operation of my PC to repair it. Only later did I find out that the repair was done by an outfit called Reimage Plus. The Restoro representative was very slick and easily talked me into paying for a three-year repair service agreement costing $611 (U.S. Dollars). I could have bought a new laptop for that money. Was that kind of expenditure worthwhile? Only after three years will I know. Reimage Plus [located in the UK] will not provide a full refund unless I allow them to restore my PC back to the way it was before they repaired it. I feel like I got scammed. I would accept a cancellation of the 2nd and 3rd year of service for a refund of $400 dollars.
I spent hundreds of dollars for their service and the last 4 times I contacted them for assistance they haven't helped anything, I spent 10 hours on the phone with them yesterday and nothing was resolved. Some employees are rude when you get frustrated with them for not helping. If I could give it 0 stars I would. Save your money and don't bother. Truly a waste of everyone's time and energy and money.
I called Restoro about a computer problem that their software program didn't fix. They promised to get it fixed guranteed but I would have to allow remote operation of my PC to repair it. Only later did I find out that the repair was done by an outfit called Reimage Plus. The Restoro representative was very slick and easily talked me into paying for a three-year repair service agreement costing $611 (U.S. Dollars). I could have bought a new laptop for that money. Was that kind of expenditure worthwhile? Only after three years will I know. Reimage Plus [located in the UK] will not provide a full refund unless I allow them to restore my PC back to the way it was before they repaired it. I feel like I got scammed. I would accept a cancellation of the 2nd and 3rd year of service for a refund of $400 dollars.
So far everything seems faster, however, its only been five minutes. I wish they would not take so much time explaining and just do the work. At least you post the reviews, good and bad. I like that. Overall, 3 to 4 stars for now.
Hi Terrence,
Thank you for taking the time to share your experience with us, we really appreciate that.
We're happy to hear that our support team was able to help you with your computer concerns. Please continue to use your computer and observe it, then let us know if you need further assistance.
Your feedback helps us get better.
You can always reach us out through our support channels below:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you for choosing our service!
Cheers!
The technical support team resolved, over 2 plus days, resolved a series of issues: extremely slow bootup and operating apps, 2x2 wifi card not functioning and low speeds, and HP Officejet Pro 8620 would not connect up to wifi network after upgrading Router and 2019. Windows 10 Upgrades September. This was preceded by my 12-16 hrs trying to resolve all especially HP 8620 issues and wifi download and upload speed. I have experience although am 76 yrs old but used Windows/DOS for past 25 years plus.
Tip for consumers:
These services from Tech Support are not inexpensive. Chat about pricing. In considering 1 year unlimited also is costly if have more than 1 computer. Pricing, after conversation, improved significantly in $Canadian, Important for now retired Canuck.They really stuck with it till all the software problems were resolved and endured I understood how to do same on 2nd Windows !0 computer with same issues.
Products used:
Reimage Pro and Technical Support 1 off Repair contract for Lenovo Thinkpad E545.
Hi Jim,
Thank you for giving us a shot, and even more for leaving us this review. We are glad to have helped with your computer problems and we're looking forward to getting that other machine fixed soon.
We do appreciate knowing our customers recognize the extra efforts.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Very effective and professional.
I felt secure while they proceeded to access my computer and fix the virus issues etc.
I was relatively done quickly even quicker than expected.
Both agents that I dealt with were knowledgeable and effective.
Hello Ronald,
Thank you for taking the time to share your experience with us.
We're glad to hear that our technicians were able to help you resolve the issues on your computer, especially the viruses.
Rest assured that you will experience the same level of excellence the next time you need our help.
You can always reach us out through our support channels below:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you for choosing our service!
Cheers!
Able to resolve a couple of minor issues as well as some more serious ones that I didn't know I had. Only problem was with mobile phone contact from overseas that did not work on my phone
Hi Judy,
We appreciate your feedback. We are very glad that all of your issues have been resolved. Having regular maintenance is good for the computer, it keeps the computer in check preventing from getting worse. You may use Reimage contact number: 1-213-275-3200, give us a chat: https://tinyurl.com/y7udnog2 or email us at support@reimageplus.com / forwardtosupport@reimageplus.com.
Have a nice day!
This is my feedback regarding the overall experience on the service that I have received from Reimage: felt confident with technicians patience and guidance
Hi Gilbert,
Thank you for the awesome feedback. Reimage is very glad that your computer is now working fine. Our 24/7 support will always provide you only the best service.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
When brought to my attention there was several vires on this computer not sure when this happened. This is a new computer not had time to go to any sites not sure where they came from.
Hi Ernest,
Thank you for taking the time to leave us a feedback.
We understand how online threats can be alarming, especially that they may be already present without our knowledge. Our PCs and devices are vulnerable to online threats everyday. Even a brand-new computer can be infected with malicious programs from the first few hours depending on the activity done. That is also why it is highly recommended to perform a regular PC maintenance to ensure the PC is running at its best and security is regularly checked.
We truly appreciate the trust you have given us. It is a pleasure to be of service.
Should you need help, please do not hesitate to contact us. We are available 24/7.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Have a good day!
Slowness and malware problem seems resolved was asked to purchase 3year services but refused and went for 1 time repair
Hello Paul,
Thank you for leaving us a review.
We're happy to hear that the slowness and malware on your computer have been resolved! We respect and understand your decision to go to 1-time repair, just let us know if you change your mind and want to have the service for 1 or 3 years.
You can always reach us out through our support channels below:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you for choosing our service!
Cheers!
They were very patient and good at what they do. It seems at this point that everything they did helped my computer to work much better. Thank you
Hi Joanne,
Thank you for taking the time to leave us this amazing review.
We're so glad to hear that our technicians were able to help you with your computer and it's now working better. Our technicians are trained to identify and isolate the issue to provide our customers with a quick resolution to their concerns.
You can always reach us out through our support channels below:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you for choosing our service!
Cheers!.
This is my review for the Reimage Repar Tech that worked on my computer:
While I was skeptical at first, I feel confident I did get service and value for the amount paid.
Hi Thomas,
We are glad you appreciate our service. All our technicians are knowledgeable and capable of fixing malware concerns.
We are a growing company and commendation like this goes a long way helping us to improve and maintain good quality service.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Were taken of fast. Internet was up and running in less then 5 minutes. Worker was very polite and courteous. It is a great service!
Hi Laura!
Thank you for sharing your experience with us.
We're happy to hear that you had a great experience with our support. Rest assured that you will experience the same level of excellence the next time you need our help.
Please don't hesitate to contact us whenever you need assistance or if you have questions.
You can always reach us out through our support channels below:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you for choosing our service!
Cheers!
I had 3 techs over the past 4 days. They were very patient and persistent. My problem was resolved to my satisfaction. Thank you.
Hi Judy,
Thanks for leaving us such a nice review. We're overjoyed to recieve your compliments and appreciation.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
A good service that would be excellent if the phone connection and speech could be improved. As it was due to the poor reception (spasmodically) that I had trouble understanding what was being said.
Hello Colin,
Thank you for the feedback, we apologize if the line quality that time isn't that good but rest assured that we will check on it and we'll do our best to provide the best kind of service out there.
Should you need assistance, do not hesitate to contact us back.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
My computer was corrupted with numerous malware and viruses, including a very bad one, Trojan. All of that has been cleaned up, and I have purchased premium virus protection and the tech support package that give me confidence that my computer will be trouble free for 3 years.
Hi Willis,
Thank you for sharing your experience with us!
We're happy to hear that malware and viruses have been cleaned up. Our technicians are trained to identify and isolate the issue to provide our customers with a quick resolution to their concerns.
Please don't hesitate to contact us whenever you need assistance or if you have questions.
You can always reach us out through our support channels below:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you for choosing our service!
Cheers!
I am very pleased with this service Very professional technicians. Problem resolved very quickly and kept me informed of progress.
Hi Elizabeth,
Thank you for the commendation and choosing Reimage as one of your trusted brands, rest assured that aside from the software, the whole support team is at your disposal.
Should you need assistance, please do not hesitate to contact us back.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
It took a long time but my computer should run better and be safe from viruses and other computer issues
Hi Miriam,
Thank you for your feedback and we are happy to help you with your computer concern. If you need assistance just give us a call and we will assist you.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
I needed to verify that I had one year of McAfee free. The technician did that for me. I was satisfied with my call.
Hello Elizabeth,
We appreciate the kind words. Just get in touch if you need help with your PC, and our techs will help you through whatever software issue you encounter with it.
Phone number is 1-213-275-3200
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Have a good day!
This is my feedback regarding the overall experience on the service that I have received from Reimage: all good for now
Had trouble with the computer & they were quick & easy to deal with, not cheap but oh well, they were much faster than estimated which was very nice
Hi Nolan,
We are incredibly grateful that you took the time out to provide us this wonderful feedback. Our company values customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job brilliant. We look forward to serving you again.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com
I had a Trojan and many small problems. Reimage solved them all. It appears my computer is running as fast as it did when I purchased it. GOOD JOB!
Hi John, Thank you for your positive comments. Our technicians are knowledgeable and always ready help to out.
We are a growing company and commendations like this goes a long way.
If you may need assistance, do not hesitate to contact us. Feel free to contact us again anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Reimage found that there were some issues with my PC. They dealt with them and me with patience and, no doubt, a lot of skill.
Hi Philip,
We are glad you appreciate our service. All our technicians are knowledgeable and capable of fixing malware concerns.
We are a growing company and commendation like this goes a long way helping us to improve and maintain good quality service.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
This is my feedback regarding the overall experience on the service that I have received from Reimage:
EFFECTIVE
A great time saver
I might have been able to work through my issues
But this was so much easier
A great time saver
I have my evening back and a working computer
Hello Sherry Ann,
Such a wonderful feedback, it brightens ups our day, again thank you. As a valued Reimage customer, rest assured that our Software Reimage and the whole support team is at your disposal.
If you may need assistance, do not hesitate to contact us. Feel free to contact us again anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
While I am not very knowledgeable, I had to trust both Lee and john. They seemed to know know what they were talking about, because I did not. Trust was a very big factor in this situation.
Hello Pete,
Thank you for your trust in us. Our technicians are knowledgeable and always ready help to out. We are a growing company and commendations like this will help us improve more.
If you may need assistance, do not hesitate to contact us. Feel free to contact us again anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
This is my feedback regarding the overall experience on the service that I have received from Reimage:
I wish I knew more about technical computer jargon, but I don't. I had a problem and it is fixed.
Hi John,
Thank you for your trust in us. Our technicians are knowledgeable and always ready help to out. We are a growing company and commendations like this will help us improve more.
If you may need assistance, do not hesitate to contact us. Feel free to contact us again anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
This is my rating to the technician who worked on my computer. While I am not sure, I shall venture out in my cybersphere with greatly improved confidence.
Hi David,
Thank you for taking the time in giving Reimage a review. Your complement would serve as a motivation to our 24/7 support to continue in delivering the excellent service.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Gain trust and grow your business with customer reviews.
Reimage is an online computer repair tool that will automatically fix Windows by replacing corrupt files, leaving your data intact. Scan your PC for free.
Hello Fred
We love hearing from our customers and we’re always looking for ways to improve our products. We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen again.
Could you please contact us directly on our support channels below so we can check your account and assist properly?
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com