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REI has a rating of 2.12 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about REI most frequently mention customer service, gift card, and return policy problems. REI ranks 143rd among Outdoor Equipment sites.
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Simply put, I always buy my outdoor gear from REI because I know I can buy expensive gear with confidence. Confidence that the gear will be worth the price and if for some reason the gear just isn't right for me after I purchase then REI's return policy makes it a non-hassle.
Transactional capabilities are borderline fraudulent. Store pick-up items: delayed 20 min at the counter where I'm told my amex card has canceled half my order. I had to call AmEx on the spot to discover that some bizarre intermediary that REI uses had refunded half of it! And now, in the store, they wanted it back. The clerk told me this happens all the time 😜 Delivery items: 2 days later they email and cancel my other 2 delivery items due to " nventory changes"
I purchased over $500 worth of goods at the REI on Brentwood in St. Louis, MO today. I was informed (after I made the purchase) that not only did they not have gift boxes for the items, they did not have bags at all, as part of their zero carbon footprint policy. I would have to carry all my purchases out to my car in the pouring rain with no protection for any of it. I understand the NCF policy but this is taking it a little too far. And I'm sure REI saved a good deal of money with this policy and I certainly didn't notice any effect on their already high prices. It may not have bothered me as much if I hadn't noticed while shopping that the young staff asked all the younger shoppers if they needed help but not one of them asked me if i needed help or even made eye contact. I am in my late 60's. Not a great experience overall.
Products used:
Clothing and gift card
Always received quality products, but have found their prices tend to be a bit inflated. GREAT selection of products though, and usually in stock. Always worth checking their "garage sales" too.
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From backpacking to cycling to staying in shape and more, outfit your outdoor activities with the latest gear, clothing, and footwear at REI.
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