Ordered a commode chair on May 8,2021. Its now June 11,2021 and I get nothing but absolute lies from the company. Customer service is non existant, I have been put on hold, hung up on, told it has been delivered (called Fedex crossboarder, they have never sent it due to issues with this company) Finally today I was so irritated I asked for it to be cancelled. They told me they would work something out in a couple days - also said they have been sending me emails all week to say they are cancelling the order. Lies - no emails sent and until I said to cancel it 30 mins prior they were working hard to send it out. More lies. THIS COMPANY IS A COMPLETE SCAM - DO NOT ORDER ANYTHING FROM THEM.
Last Chat today:
I can see that the order processing manager is working on this order right now. She has been in contact with the manufacturer and FedEx. There is nothing else I can personally do but here is her email and phone extension. *******@REHABMART.COM extension: 1000

I dont care. Cancel it
I am sick of waiting for it and sick of the run around
We will get it somewhere else - its a piece of medical equipment and you guys treat the customer like they ordered towels
Cancel it
Now, while I am on the chat
Katelyn 10:23
Understandable, we are trying to get it canceled, we are in contact with the manufacturer.
Cf 10:23
Oh? Like right now you are all of the sudden?
And no one sent me an email
Katelyn 10:24
We have been working on getting this canceled for days now, sir. We are waiting to hear back from the manufacturer.
CF10:24
So, its just more garbage from you guys again
Oh? You have been working to cancel it? Were you going to tell me?
Because up until 5 mins ago I was told you where working hard to send it to me

We were accidentally sent a duplicate Rehabmart order back in Jan 2020 and have been trying to work with them to get it picked up ever since. In the first month and a half after the error, I made more than 16 calls, spoke with no less than 5 different employees, from two different departments (all of which reassured me this would be taken care of quickly), and left at least 9 different messages that were never once returned. At the end of February, I suddenly got an email from the manufacturer saying they scheduled a pick up for the very next day. This gave us less than 24hrs notice, and my elderly parents were sick at the time, so we could not accept the sudden appointment. Also, the driver called to say he would be there after dark, which would have made the pickup very dangerous due to the conditions of the roads in the area. I relayed this all to a representative at Rehabmart and was reassured that we could reschedule for the following week. Then again nothing, so I switched to emails.

Approximately 26 emails later and still no help from Rehabmart. So, on March 5th, I finally messaged them that I was now considering the items to be unsolicited goods and would be disposing or donating them as I saw fit and gave them until the next day to respond so we could at last work something out. They replied but went right back into the same tactics of pointing at something else as the problem, such saying my father called twice (when we have phone records that show he didn't) and that was why the suddenly scheduling mistake happened, or using a reply that simply said they would be looking into it as if it were an actual answer to my request for more information.

Another week passed, and on Mar 11th I informed the representatives at Rehabmart that I had scheduled to have the items donated the following Monday, the 16th. The next day, I received an email from the manufacturer wanting to now arrange a pickup. On Mar 18th, a Rehabmart representative finally messaged me noting that I had not replied to the email from the manufacturer and to please do so, "so that we can proceed with this." I told them I had gotten rid of the items as I said I would. Their response, "If the items have been disposed of we will communicate that to the manufacturer and you may proceed with them directly from there." To which I reminded them that had been previously told by more than one Rehamart representative that as a Rehabmart customer I would never be expected to straighten things out with the manufacture, but here they were wanting me to do just that. The Rehabmart representative responded by questioning a typo in my email.

Choosing to focus on a misspelled name instead of the issue that has been dragging on for more than 2 months is very typical of the kind of "customer service" I have received from Rehabmart. They "respond", but never actually say anything; they give overtures of helpfulness, but never actually accomplish anything, and they procrastinate and have me run in circles until I've reached the end of my patience, then send a message wondering why I'm not more responsive to working things out, while completely ignoring your own culpability in the matter. It's like some kind of customer gaslighting. Again... and again... and again... and... I would give them another chance only to have them act the same way... FOR OVER TWO MONTHS... MORE THAN 8 WEEKS... APPROXIMATELY 62 DAYS... they did this, yet I'm sure they will mark it in their notes that I was being uncooperative.