Regus has a rating of 1.09 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Regus most frequently mention customer service, credit card, and office space problems. Regus ranks 5th among Coworking Space sites.
This company responds to reviews on average within 4 days
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Jan 25,2022 Update: The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority. I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively. My current rental will be due on March 31,2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will. Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution. I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. They did not respond to any of my calls and emails in an effective way.
"I made it clear to the salesperson that I needed an agreement with signatures from both parties to present to investors for my business. I was told that after I signed it, they would also sign it and send me a copy. However, I never received the signed copy, and instead, they sent me a bill for $650, including various unexpected charges, despite the agreed-upon price for the space being only $275.
Patricia, the center manager at Regus Hidden River location in Tampa Florida has been the most helpful person I have ever dealt with in this company. I have worked on two different continents in large cities and she is the most positive and helpful person I have encountered. She is a star and I wanted to highlight this because whilst I am the first person to point out my discontent with a situation, I think it is equally to point out when someone does a good job. She exceeds my expectations on a daily basis.
Thank you for providing someone who you can be proud of.
Brand new uplift on 900 Trail Ridge Road, Aiken, S.C. Work spaces are 1st rate. Convenient location. Don't need to rent a large space that you might not use.
Julien is a welcome new addition to the Centre. He brings energy, enthusiasm and a lot of competence in his work
Regus offers flexible, high-quality and relatively inexpensive office space. I highly recommend Regus for your professional work. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I have had no regrets having my office here and am committed to staying with them.
Regus offers flexible, high-quality and relatively inexpensive office space in a number of major cities across the world. This can be useful for start ups or larger companies who need flexible office space for traveling or satellite employees.
Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Get A Quote.
Hi David,
Thank you for your positive feedback.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus