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Regus has a rating of 1.09 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Regus most frequently mention customer service, credit card, and office space problems. Regus ranks 5th among Coworking Space sites.
This company responds to reviews on average within 4 days
No positive highlights yet
Jan 25,2022 Update: The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority. I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively. My current rental will be due on March 31,2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will. Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution. I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. They did not respond to any of my calls and emails in an effective way.
"I made it clear to the salesperson that I needed an agreement with signatures from both parties to present to investors for my business. I was told that after I signed it, they would also sign it and send me a copy. However, I never received the signed copy, and instead, they sent me a bill for $650, including various unexpected charges, despite the agreed-upon price for the space being only $275.
"I made it clear to the salesperson that I needed an agreement with signatures from both parties to present to investors for my business. I was told that after I signed it, they would also sign it and send me a copy. However, I never received the signed copy, and instead, they sent me a bill for $650, including various unexpected charges, despite the agreed-upon price for the space being only $275.
Tip for consumers:
Regus-Raleigh is totally unethical and scammers
Products used:
I had to purchase a space that provided me a signed lease agreement
Due to unforeseen circumstances, I had to cancel a reservation. Although the cancellation was done with 24+ hours notice, I was charged for the space (per Regus policy). I asked for a refund or even a credit toward a future reservation, as I will be booking a lot of office space in the same area, but no interest from Regus. They would rather take my $400 now, versus $2,500+ over the next few weeks. I just need someone to partner with; these folks are not interested. Moving to a different provider for the rest of my reservations.
Hello Chris,
We are sorry to learn of your frustrations.
Please understand that we apply booking cancellation fees to prevent last-minute changes.
As the world’s leading flexible workspace provider, customers rely on us to provide them with available, efficient spaces so demand is high.
Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
Be cautious!
Lots of hidden fees no one tells you about until you receive the first invoice!
You cannot cancel on 1st day of the month, that will not count as 30 days notice.
There is 45+VAT registration fee which sales never mentions to you.
You have to pay part of month if you decide to start before 1st of month. They never tell you that your rolling month starts every 1st of the month, they make you assume you start 27 of the month, you would finish 27 the next month. But no... and you have to pay those extra fees.
All this will be discovered after you sign up, and receive your first invoice
Hi Fadi,
I’m sorry you feel this way but I’d like to assure you there are no “Hidden fees” whatsoever.
During your time with us you have received three invoices and the charges on them are clearly stated on in the ‘notes’ section on the front of your agreement.
For month-to-month agreements you can cancel on the first of the month and the agreement will come to an end at the end of the same month.
After requesting the cancellation of your agreement through your online account (Myregus.com) your end date will be confirmed to you by email; all of our agreements come to an end on the last day of the month and this is also explained in your agreement.
A member of my team has contacted you to explain this and please remember that your centre team are also available to answer any questions that you may have.
Please remember that you can view your agreement in the ‘Documents’ section of your online account.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
After a series of disappointing experiences with Regus, I've made the difficult decision to cancel both of my accounts. This decision stems from multiple issues that highlight a concerning pattern of unethical practices and inadequate service.
Firstly, the customer service at Regus is notably poor. Throughout my tenure, I consistently faced a lack of knowledgeable support. It appeared that the customer service team was unable to provide informed answers or satisfactorily resolve issues, leaving me frustrated and without the support needed to conduct my business efficiently.
Moreover, Regus's services are overpriced. The value offered simply does not justify the high costs, especially when compared to the level of service and support provided. This discrepancy between price and quality is a significant drawback for any business looking to control overheads while expecting reliable service.
Adding to the disappointment, I encountered misleading sales practices. I was promised a discount on a second location, only to be charged significantly more than agreed upon. This not only demonstrates a lack of integrity but also directly impacted my business finances unfavorably.
Worse still, after correcting an overcharge, I was immediately threatened with a price increase tied to a contract renewal that contradicted the terms of my original contract. Such unethical practices, including inappropriate threats and unjustified price increases, are unacceptable.
The culmination of these experiences has led me to conclude that Regus operates unethically. I am deeply disappointed and compelled to share my experiences to inform others considering Regus for their business needs.
I hope this review serves as a cautionary tale for potential Regus customers. The lack of support, unjustified pricing, misleading practices, and unethical behavior have convinced me to take my business elsewhere. I urge Regus to take this feedback seriously and implement necessary changes to improve their service for the sake of future clients.
Tip for consumers:
Do not use REGUS
Products used:
Virtual address
Hi Michael, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
Our team are always available to support our customers with payment, billing and account-related questions. This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.
At Regus we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget.
We recognise your main concern is about the renewal reminder you received. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. According to our history, you received this email on 08 February 2024 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We understand that you're unhappy with the increase in the renewal price. The renewal price will always prevail over the current market price which has been detailed in your agreement terms. You ended the agreement online on 26 February 2024 therefore your agreement will expire on 31 May 2024 according to the actual price.
If you need further support in this matter, please feel free to contact your centre team who remains your key contact here. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Regus takes your money gladly, misleads you into a membership, and has the worst communication I have ever had with any business. I have never once used their facility and they continue to charge me every month. Last time I checked, when a business takes your money but does not provide a service or a product it is thievery. I cannot believe they are still in business with their manipulative tactics.
Tip for consumers:
Do not do business with this company
Products used:
None
Hello Sara,
We recognise that you may feel disappointed but your comments are heavy and unfair.
You signed up to a 12-month Membership online but then decided that it wasn’t for you and decided not to benefit from our services despite us having them readily available for you.
Our Account Helpdesk is already in contact with you and has offered solutions. Please continue to speak with them for further support, thank you.
Best,
Lorraine Brule
Global Customer Service at Regus
Un SAV incompétent à un point qui dépasse votre imagination.
Des prélèvements en trop du fait d'erreurs de leur logiciel de facturation, un SAV qui ferme le ticket d'aide à chaque fois qu'il répond 1 fois (une trentaine de ticket ouvert pour obtenir les remboursements).
Ils font tout pour qu'il n'y ait absolument aucun suivi du ticket.
(rebelotte aujourd'hui 01/02/2024, encore prélevé en trop car une erreur du fait de leur carence.)
Déplorable.
Bonjour Arthur, je vous remercie d'avoir pris contact avec nous, mais je suis désolé d'apprendre votre mécontentement.
Nous reconnaissons que des paiements incorrects ont été déduits de votre carte de paiement pour les factures réémises, ce qui a entraîné un trop-perçu sur votre compte.
Comme le membre de mon équipe vous l'a confirmé, nous nous efforçons actuellement de rembourser le trop-perçu en priorité.
Si vous avez besoin de plus d'informations ou d'aide à ce sujet, veuillez contacter directement notre membre de l'équipe.
Nous vous remercions de votre confiance.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Lorraine Brule
Service clientèle mondial chez Regus
Contract states that they will renew by the previous term if not cancelled, our previous term was 6 months, Regus decided to renew ours for 18 months despite this and now will not let us cancel and are completing ignoring any correspondence and their own terms and conditions. This has been going on since September and they are now demanding payment for an invalid contract.
Hi Sally,
I’m sorry for your disappointment.
Upon checking your record, I noticed that your agreement has always been renewed for 21 months. You were given a 6-month renewal agreement by your centre team since you requested it, but it was not added to your account because you didn’t accept it. Due to this, your agreement was renewed for 21 months with an end date of 31 October 2024.
I would like to confirm that this issue is resolved now as per the confirmation given by my team member to you.
Please respond to them if you need further assistance in this matter.
Thank you,
Lorraine Brule
Global Customer Service at Regus
Stay away from this company. I would give 0 star if I can. I rented from Spaces/ Regus for about a week in June, 2023 and terminated in the beginning of July due to the fact that they charged me some unknown fees I was not comfortable with. I already paid for the month of June and also July. I received a surprising outstanding balance of $294 which was the unknown balance and accumulation of late fees. Horrible! Please stay away from this scammer!
Hi, I’m sorry you feel this way.
Your fees our outlined in your agreement and any optional services are charged as extra.
Should you wish to query any of the charges you receive you are able to ask your centre team who will be more than happy to help or raise a query to our Account Helpdesk through the ‘Help’ section of your online account (Myregus.com).
I haven’t been able to identify your account but will gladly investigate any concerns you have.
Please email at michelle.spire@regus.com with your Regus account details so that I can assist.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I was with Spaces in NYC in 2020. The building was shut down due to Covid-19 mandates. The public was told by the government and media not to even go outside, let alone travel to a nonessential office. I noticed Spaces continued to charge me for office rental even though THE BUILDING WAS CLOSED. When I called to dispute this and got nowhere I cancelled my account and had the charges reversed on my credit card. They began to send me to collections and charge me a late fee every month. No amount of calling, talking to higher ups, or reasoning worked. For months I tried to get them to drop the billing, but to no success. They are adamant I owe them for the rent when the building was closed, plus additional late fees. It is now January 2024, and they continue to charge me a $50 late fee every month. Surely this is illegal?
Hi Brian,
I am sorry to hear of your dissatisfaction.
The vast majority of our centres worldwide remained open during this period and we worked extremely hard to support essential workers and key businesses.
I would love the opportunity to help further but haven’t been able to identify your account. Could you please email me at michelle.spire@spacesworks.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?
I look forward to receiving more information from you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Spaces
Spaces, a subsidiary of Regus, is continuing to charge me for office space that was closed during the pandemic. I was finally able to cancel my account (not easy), but they continue to charge me rent for the two months when the building was not even open! On top of this, they have been assessing a $50 late fee every month for the past two years. Talking to customer service goes nowhere. I'll probably have to take them to court. AVOID.
I am writing to express my frustration and disappointment with Regus, as I feel that I have been scammed out of my virtual office contract agreement.
To provide some context, I had signed up for a one-year agreement with Regus, which was supposed to end in June 2024. However, to my surprise, I received an email from them on March 10 stating that I needed to reply by March 31 to terminate the agreement. Unfortunately, I did not notice the email, and on April 3, I received a confirmation email stating that my lease had been renewed and would now expire in June 2025. I was shocked to see this email, as I had no intention of renewing my contract with Regus.
To further complicate matters, I tried to find a way to terminate the agreement by using their app, but I was unable to find the link. I then went to my computer and clicked on the help link, which directed me to another link that explained how to end the contract. I followed the instructions and clicked on the "end agreement" link, but unfortunately, all I received was a thank you for renewing my agreement, which was now due in June 2025.
Feeling helpless, I contacted Regus, and sent them an email to terminate the agreement and i even spoke to a front desk representative. I pleaded with them to change the agreement, explaining that I had never agreed to a renewal. However, I was met with a disappointing response from the representative, who stated that she had no control over the situation and could not do anything about it.
I find myself in a frustrating and unfair situation, where I am being forced to pay for a service that I did not agree to. This is a waste of my hard-earned money, and I am extremely disappointed with Regus for their lack of transparency and poor customer service. I hope that this issue can be resolved soon, and that I can receive a fair and just outcome.
Hi Muriel, thank you for taking the time to write and letting us know your concerns.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services; you acknowledge receiving such an email yourself but for whatever reason didn’t see it at the time.
Whilst we encourage all our customers to end their agreements through their online account (Myregus.com) we understand that this is not always possible and will be happy to review any cancellation notice served by email.
I haven’t been able to identify your account so please email me at lorraine.brule@regus.com so that I can assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Don't sign their contract even if you dissolve the company, move to a diffrent state and have no use for the service they will still collect that fee for the duration of the contract. A contract is the only way to ensure they make money otherwise their invoices are always wrong, and customer service is weak. Run don't walk run away!
Products used:
Virtual address
Hello Devyn,
We’re sorry to hear of your dissatisfaction and would love to help.
Still, we do expect customers to honour their agreements.
We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Please email me at michelle.spire@regus.com with your company name and/or account reference so we can assist you further.
Many thanks,
Michelle Spire
Assistant Global Customer Service at Regus
Worst imaginable service. Regus Netherlands works like the Maffia! They do everything to empty your pockets and there is no one to talk to except an outbound helpdesk in Asia!
Tip for consumers:
Just avoid them
Products used:
Office space
Hi Nancy,
I’m sorry to hear of your experience.
You’re clearly frustrated about something, and we're sorry about it, but it’s unfair of you to make such comments without first give us the opportunity to help you.
As a business, we operate across more than 120 countries and count 8 million people amongst our customers.
Our customers come from a diverse range of backgrounds, and we are proud to be able to support them all.
To enable this level of support our Account Helpdesk agents are located throughout the world and rest assured that regardless of location, each team member is qualified to handle queries for each market that we operate, and we can only apologise if your expectations have not been met.
I haven’t been able to identify your account but will gladly investigate any concerns you have and please remember your centre team are also available to answer any questions you may have.
Please email at michelle.spire@regus.com with your Regus account details so that I can assist.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Rented with Spaces which is owned by Regus. We were told as long as we give a 30 day notice, we would receive our retainer back. Our last day was August 30,2023 - it is now November 5,2023 and no retainer has been given back! They have given me the run around that they didn't have my bank info and now they are saying they are reprocessing my retainer. It's all a scam and lie! They are robbing people of their retainers. Stay away from this company!
Hello Anthony,
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
I couldn’t see your email address or Spaces account reference in your message. Please could you send those details to me at lorraine.brule@spacesworks.com so I can support you?
All the best,
Lorraine Brule
Global Customer Service at Spaces
Well, my U.S. Mail is supposed to be forwarded to me every week via a FedEx label that I send them. This package never arrived and was NEVER scanned in by FedEx. So FedEx says the only 2 reasons a package would not get scanned after dropping off in a FedEx receptacle is if the Regus employee did NOT put the label on the envelope or the label was not secured properly. Thanks a lot for ruining my company. You are an evil group of people that lack the attention span to place mail in an envelope, place a label on it, and drop it off. I will be CANCELLING my agreement with this crap of a company first chance I get. The location of this stupid office is Wells Fargo Plaza in Miami.
Hi Dianne, I’m sorry you felt the need to escalate this once again.
We understand your frustration, but we are not responsible for your missing package.
The packing label was correctly attached, and your package was deposited in the correct place.
This has already been explained to you by your city manager and you are also free to escalate this further with FedEx.
Whilst you’re obviously angry about this situation your abusive emails and phone calls need to stop; this behaviour is unacceptable and will not be tolerated.
Your city manager remains your point of contact and will be happy to discuss this further with you but please show some restraint.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
I deal with this new workspaces a lot and this time I brought one of my clients to lease a private office in Regus Hollywood, Florida. He paid the security deposit in December 2023 and started the lease in January 2024. It's been 46 days since that and my broker did not receive the commission for this service. The manager has no solution, nobody is taking care and all we can do is to follow the status through a system. My client also had a lot of issues with the system and the employees in the floor are very limited to help. Customer service would be 100% high quality and a priority but unfortunately I have to tell that it is not. You are in a people business so you need to deal with people and no through deficient system who cannot talk or say I am sorry. Last, I called the number below posted by your company and being 3:15pm East coast (Miami) a machine answered and said the office is closed, so please change this fake publicity that you have a team 24/7:
We have a team of specialists available 24/7 to help you find the best solution for your business. *******237 · Request a call back.
Hi Anabellia, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
We do have a process to follow in our customer referral programme and it is only entitled to our existing customers. We encourage you to please communicate this with your centre team directly for further assistance.
We have a correct channel of support to assist our customer’s queries and concerns. Our customers can contact our account helpdesk team via their online account (myregus.com) ‘Help’ section which is accessible 24/7 and they will assist via email.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
I called today because I would like to cancel my agreement, the options were not clear, and I ended up speaking with someone from the sales department, who was really rude and disrespectful.
Hello Cesar,
Thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers.
I sincerely apologise for any inconvenience caused. We have clarified that you can use the centre after-hours, you simply need to arrive before 5pm so they can provide you with access.
At Regus, we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
Should there be anything further we can assist you with, then please do not hesitate to contact me directly at lorraine.brule@regus.com.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Use to have an office in Toronto but due to them asking more money and they lied to me about everything I left and now homeless and lost my business. They are still trying to use my credit card. I also filed a police report against them for doing that without my permission. Hope someone files a lawsuit against them. I have left Ontario and back in the UK.
Hi,
We’re sorry you had this experience and would love to help.
Transparency is paramount to us; the details of each charge are clarified in the agreement, and we bill our customers according to it.
Our agreements end according to their end date. The invoices will be billed till then and they’re payable. If the customers have registered for automated payments such as direct debit or credit card, the payments for the invoices will be deducted automatically from their bank account or payment cards.
I would like to assist you in resolving this matter, but you have posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist further.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
I have applied for job in Regus as Data Entry Operator from Nokari.com. Then I recieved msg from HR they asked my resume and then scheduled an interview. Their she don't care about my education or experience she just asked me to pay 4000rs and then Within 24 hours I got my fake offer letter without stamp without sign with different logo. I called HR but no response then I traveled to their official office where my interview is conducted. They don't even recognise me and said you are in wrong place. I filed FIR under 420 in nearest Police Station.
Hi,
We're sorry to hear of your experience. It looks like you've been the victim of some fraud, and we thank you for reporting it to the police. Regus jobs are available on https://jobs.iwgplc.com/home/; you can submit your application through our website safely and securely.
I'd like to know more details so we can also investigate and stop this. Please can you email me at michelle.brule@regus.com?
Thank you.
Best,
Lorraine Brule
Global Customer Service at Regus
It is interesting to read all the bad review of Regus.
I tried really hard to go through help desk to get my $1800 retainer back. They said that they have already refunded the money March 8,2024, but I still haven't seen the money in my bank account. I asked them at least 3 times about looking into it and they ended up doing nothing except to say that the money has already been refunded.
I dont really understand why they take the approach that "we have done our part and that is not our problem that the money is not in your account"
They have no problem charging you late charges if you a few days late in payment due to a mis understaning. One help desk person actually said to me that if i remove my previous bad review, she would remove the late charges. That's really unethical. You should not remove late charges with a conditions. This is very unprofessional of Regus.
However, I would really like to get my retainer back of $1800 plus interest. Thankyou.
AG Inc
AG
(*******)
Hello Adriana,
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly. As you have mentioned, we did process your refund on 8 March 2024 and have now provided you with evidence to support that. If you haven’t received it now, please check with your bank as we are no longer in possession of your balance.
Thank you for your understanding.
Best,
Lorraine Brule
Global Customer Service at Regus
Hello
I have been with Regus for almost 15 years in 2 different locations. The latest location is at MNP Vancouver building. I have recently signed up for 2 years lease starting Feb 15,2023. I paid for the March invoice prior to March and they just charged me another month of rent for late payment. Furthermore, they make so many mistakes on their invoice. I have also paid for business lounge for the month of February and I cancelled it before the end of January as I would have an office in mid February. However, they charged me again for the month of March without my consent, They are constantly doing that which really makes me mad. I understand that the accounting is from somewhere in Asia which they have no idea what is going on and just keep charging us as if money falls off the tree.
AG
(*******) and
AG
(*******) membership louge.
I need to communicate with upper leadership in this company. I need an end to my contract as I submitted a request for it back in 2/13/24. My dissatisfaction is increasing due to the lack of communication and understanding between Helpdesk and local office assistants. The levels of disrespect are huge! My mental health and wellbeing are at risk and I make your company responsible for the worst nightmare I have lived since 2/9/24 when I thought I was making a good decision with a membership with you. I need upper management to deal with this process and resolve it by ending contract no. *******xxx for services I don't wish to have and I have made it clear and aware that I don't need since 2/13/24. I already paid Feb month fees and now I have invoices up to April already overdue. This is insane!
Tip for consumers:
Worst experience ever! I have never experienced anything worse than this!
Products used:
Virtual office
Hi Allyson,
I’m sorry if felt the need to escalate this.
I understand that you would like to end your agreement early due to the issues you have faced with your centre team during your first visit.
This has been coordinated with the line manager of your centre. They clarified that the issue has already been addressed and they have apologised to you for the inconvenience caused.
They also confirmed that you have been informed about our terms on ending an agreement. A signed agreement is a formal business commitment, and it should be honoured. Your current agreement will expire on 28 February 2025. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Please do not hesitate to submit a query through the ‘Help’ section of your online account or speak to your local team if you have any further questions.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
8-9 months ago I called Regus and let them know that I use their services with a second company and I will no longer need it with the initially company any longer considering that I won't be using that company for business anymore. I inquired how can I go about terminating immediately given the situation and the representative on the phone (last year when they would answer the phone) put in a request to terminate the agreement early and stated that there is nothing else that will be needed from me for that action and that I will no longer be billed for that company account. Here we are 9 months and a gazillion emails later from them, they have been billing me every month still since apparently and now have got some collections company (Caine & Weiner) emailing left and right saying that I have an amount due of $1349.25 as of January 22nd. I tried calling for the past month and every time I get the "we are closed" voicemail so I had to resort to emailing where some lady named Tainara P. States that they are unable to early terminate the agreement and I will continue to be charged monthly until 2025 some time despite what I initially was told on the phone by Regus. She asked me for emails but this was a telephone conversation with the initial representative that I hope was recorded "for quality and training purposes". This is ridiculous and these guys are crooks. I wouldn't recommend any one to do business with this company. I want nothing to do with them with either of my accounts! If I could give negative stars I would!
Tip for consumers:
Stay away from this company!
Products used:
Virtual Address
Hello Lee,
Thanks for reaching out.
Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed.
Ending your membership is a simple process: you can log into your Regus account and click on Accounts > Products and services > End Agreement. Your termination will be automatically confirmed by email.
I apologise if you weren’t aware of this functionality but it is clearly detailed within your agreement so it is surprising that you’re now disputing it.
If you’d value having further assistance, please send your contact details to me at lorraine.brule@regus.com.
Best wishes,
Lorraine Brule
Global Customer Service at Regus
I am writing this review with a great deal of frustration after my recent experience with Regus Virtual Office Space. My 24-month contract renewal, executed without my explicit permission, has left me astounded and utterly disappointed with their lack of transparency and disregard for customer consent.
First and foremost, Regus decided to take it upon themselves to renew my contract without seeking my approval or even notifying me beforehand. Imagine my shock when I discovered this unauthorized renewal and the subsequent financial burden it placed on me. It is simply unacceptable for a company to make such significant decisions on behalf of its customers without any communication or consent.
To make matters worse, during this renewed contract period, I experienced a grievous mishandling of my mail. The very essence of a virtual office space is to provide a reliable and secure platform for receiving and managing mail, but Regus failed spectacularly in this regard. Important documents and parcels that were crucial to my business disappeared into the void of incompetence. Despite my attempts to address this issue with their customer service, the resolution process has been agonizingly slow, and the fate of my lost mail remains uncertain.
The lack of accountability and responsibility exhibited by Regus is deeply troubling. It seems that once they have your signature on a contract, they believe they can act with impunity, neglecting basic customer service principles. I am left questioning the integrity of a company that not only renews contracts without permission but also fails to provide the fundamental service they promise.
In conclusion, my experience with Regus Virtual Office Space has been nothing short of a nightmare. From unauthorized renewals to the loss of crucial mail, they have demonstrated a blatant disregard for their customers' trust and well-being. I strongly caution anyone considering their services to think twice and explore alternative options that prioritize customer satisfaction and ethical business practices. Regus has lost a customer, and I am compelled to share my unfortunate experience to warn others about the potential pitfalls of engaging with this company.
Hi Nick,
I’m very sorry to hear of your disappointment.
However, we strongly disagree with your comments on ‘lack of transparency’: our team go to great length to always ensure that any concerns have been clarified before an agreement is signed.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive a courtesy email reminder. This email includes detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (MyRegus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct.
It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we confirm it via email.
You can check these emails in the Account > Documents section of your online account.
We ensure that all our customer’s mail is received timely and kept safe until it is collected by them.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
I cancelled my first short contract about 8 months ago, my second contract some 4-5 months ago and am still waiting for both deposits. I terminated in the application, later again by directly contacting the staff at their office in Hanoi... Nothing! I don't see why it has to take a month (according to their contract) to reimburse the deposit, let alone several months! Any respectable company does that in two weeks tops. Give me my money back Regus!
Tip for consumers:
In general the staff was helpful and friendly. But, if their contract states that it takes UP TO 30 days to refund a deposit and after months you're still waiting for it, all of that doesn't matter anymore because it has all the signs of a scam.
Products used:
Private desk in co-working space.
Hi Bob,
I’m sorry for your dissatisfaction.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
Our customers are advised to request their retainer when they end their agreement online. The retainer then will be processed to their bank account 30 days after the end date.
Upon checking, you have requested the retainer for your first account 3 months after the end date and you provided local bank details under the international bank account option. A sort code is required for us to process the refund to your local Vietnam bank account, but it was missing from the bank details you provided. This has caused a delay in processing your refund. The sort code has been updated now and we are working on processing your refund on priority. Once we process your refund you will receive a correspondence letting you know that the payment was processed successfully.
You requested the retainer for your second account on 11 July 2023 which is 2 months after the end date. This retainer will be processed 30 days after the request date as stated in your agreement terms.
Should you require further help in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
I was using the regus for couple years. The center itself have no problem and sales are nice before you join. But once you are in the system - you can't do anything. Sometimes they don't see my payments and kick me out of the system. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Well. Won't be a good idea until they change their management. Oh yes. And answer could take 2-3 weeks!
Products used:
Office
Hi Vladyslav,
I understand and appreciate that you’re disappointed, and would really like to help.
Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort.
We greatly value your business and want to maintain a positive working relationship so I’d like to investigate further for you but you’ve posted anonymously. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist.
Thank you,
Lorraine Brule
Global Customer Service at Regus
I started a contract with Regus in 2/2022. I emailed them today to inform them of my desire to cancel my contract. I was told that they required a THREE MONTH NOTICE! I also called a few months ago and was told by the customer service representative that all that they required was a Thirty day notice. I have a perfect payment history with this company, and I now know that they are REGUS IS A PREDATORY COMPANY IN MY OPINION. Please do not sign on with them. I am going to contact the Attorney General's Office in Texas where their Corporate office is located and start a complaint against them. PLEASE BEWARE OF REGUS!
Hi, I’m very sorry you feel this way.
Let me assure you that there is nothing untoward with how we operate, and our continued success reflects this.
Our cancellation policy is clearly outlined in the agreement you signed; when you signed, you acknowledged you had read and agreed to its terms.
Please remember that you can check your agreement, amend services, make meeting room bookings, review, and pay all your invoices at any time through your online account, available at myregus.com.
I haven’t been able to identify your account, if you would like me to review your agreement please email directly at michelle.spire@regus.com with your account details and I’ll be happy to clarify things for you.
Michelle Spire
Assistant Global Customer Service at Regus
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Hi Tina,
I’m sorry you felt the need to escalate this.
Let me assure you there is nothing untoward going on here and it’s unfair of you to call us these names.
Our online service agreements cannot be countersigned, and our signature is not necessary for it to be valid; we’re sorry if there was any confusion surrounding this.
I have looked at your billing concerns and the charges are correct and in line with your agreement.
A member of my team has contacted you directly to assist and you are free to contact me directly at michelle.spire@regus.com if you need further support.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus