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The overall experience was great. I had a question regarding the product, so I called and the rep who picked up my phone call was able to answer my question, stayed on the phone while I submitted the purchase via the website, and said he would personally pull the product for shipping. The refurbished products arrived appearing as if they were brand new. They have been installed and are working great. Would definitely recommend and purchase from again.
could not logon on with my original account ... it said the password expired due to inactivity ... ok, that's fine. I did the reset password, received the email, changed the password and it said the same thing ....... did it all over again, same issue. Annoying of course. Created a new account with no problem and wished i had a COUPON! I will buy another one of these on monday but my debit card won't let me buy another one today ..... PLEASE send me a coupon code as i am buying TWO of these same units. That would be great. thank you
Third time around. Best prices and I _have_ looked a LOT. Then there is the service which is GREAT w/ fast shipping.
First time was not the best experience due to an error on my part and what i feel was not a clear description of the product. This time we will see how things work.
Easy to find the correct battery, reasonable prices. We'll see how long it takes to arrive. No spam please.
1. Some of your batteries will also fit older models but you do not show them in addition to "current" UPS.
2. I entered wrong password. Your system would not send the right one. I remembered the right one anyway so got in. Your lost password system is non-op.
I wish I could get just the wires and/or the spade connectors for the UPS trays -- leaky batteries corrode the spades connectors, and it seems a waste to purchase an entire tray with harness to improve wiring connectors.
The USB cable made ALL KINDS OF DIFFERENCE and "burped the baby" inside the electronics of the UPS well! This cable is a substantial savings over those sold by APC, and were of excellent quality -- thank you!
Make is clear sales will not be charged on the order form, when you have my resale certificate on file.
Refurbups.com is my favorite source for UPS batteries. Much cheaper than most other places and I have always found precisely what I need.
A free shipping coupon or % off would have been awesome. I looked around and I could not find one; however, your page puts the coupon input box up 3 times during checkout. So, it made me feel like I was missing out. I almost went with another vendor, but ultimately your professional site and enterprise oriented focus made me stick with you.
Easy to use Web site, easy to find what I needed fast and great prices!! I look forward to receiving my shipment.
You need a mobile friendly site. Using my phone today as the WiFi is down due to a storm and the tiny site is difficult.... Excell.Net is working on several e-commerce sites now, so we could help
Do not like the fact that signing up with my name made me the person on the credit card. Which I am not. Had a hard time fixing this and had to enter info in many times.
Good service. I have bought UPS batteries from RefurbUPS in the past. Shipping cost does continue to increase.
Generally, all replacement batteries are fine. However, when replacing the two battery kit for a CyberPower APS1200 only two batteries were sent. Note that the oem kit includes the two batteries with the series wiring all together in a single harness. This was not available from RefurbUPS. This required me to find lengths of primary grade cable (8-10 gauge) and crimp ¼" insulated connectors and carefully route the wiring so the two batteries would fit.
It would be helpful if you listed the APC RBC number on the product page so that we can compare it to your emails.
I've purchased from RefurbUPS.com before, and have been happy with their products. This was a purchase for a UPS I use at work.
Not bad. i found what i needed and got out pretty quick. i'm sure it will be much easier next time when i don't have to enter all of my information.
My last refurbed UPS from refurbUPS lasted about 4 years, so now it needs a battery. Good prices, reasonable shipping. Thanks!
My UPS order was delivered quickly. The products worked as new, though there were a few cosmetic blemishes and broken plastic pieces (side handles). As I won't be moving the UPS equipment except when replacing batteries, the broken handles were not a big deal for me.
We've purchased replacement batteries for both an APC1500 and APC2200 on a regular basis and have been happy with the quality, price, and shipping.
Fairly easy to navigate and purchase, though I place a high value on delivery and long term support. Repeated patronage will depend heavily on this, but I'm encouraged so far.
Website is easy to work with. Suggestion - when searching APC batteries by UPS model, it would be helpful to have the "RBC" number on that page for future reference.
Most cost-effective solution to replacement UPS batteries that I found on the internet. Good selection, excellent prices, fast shipping. I would definitely recommend RefurbUPS.
I placed my order on April 13 and discovered that it was delivered by April 17. It was packed well and was delivered on its own pallet (very heavy) which made it easier to relocate to its final destination at the plant.
It hs been a good experience. If the product arrive and is in working order as expected it will be a great experience. Thank you!
It was harder to find the part number than I expected. I was able to get it from a previous invoice.