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The overall experience was great. I had a question regarding the product, so I called and the rep who picked up my phone call was able to answer my question, stayed on the phone while I submitted the purchase via the website, and said he would personally pull the product for shipping. The refurbished products arrived appearing as if they were brand new. They have been installed and are working great. Would definitely recommend and purchase from again.
could not logon on with my original account ... it said the password expired due to inactivity ... ok, that's fine. I did the reset password, received the email, changed the password and it said the same thing ....... did it all over again, same issue. Annoying of course. Created a new account with no problem and wished i had a COUPON! I will buy another one of these on monday but my debit card won't let me buy another one today ..... PLEASE send me a coupon code as i am buying TWO of these same units. That would be great. thank you
the first screen I came up to had no place to place an order, once I went to customer support to set up a case it came back to the correct page. frustrating.
You appear to have back-end server issues. I attempted to place this order TWICE using different web browsers yesterday afternoon at about 4pm EST. They failed to process and seem hung up at your back-end. I retired the order this morning and it went thru without any issues.
I've got no quibble with RefurbUPS, but I found the Netsuite change of account information unresponsive when asking me to confirm that I'm at the new email address. I had to do it twice before it said that the confirmation was done.
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