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Overview

What reviewers want you to know

Positive highlights

  • I've also purchased, in past years, UPSs and replacement batteries, and have been happy with the quality.
  • Searching for the replacement battery I needed was quick and efficient.

Critical highlights

No critical highlights yet

How would you rate RefurbUPS?
Top Positive Review

“The overall experience was great”

Eric S.
7/10/20

The overall experience was great. I had a question regarding the product, so I called and the rep who picked up my phone call was able to answer my question, stayed on the phone while I submitted the purchase via the website, and said he would personally pull the product for shipping. The refurbished products arrived appearing as if they were brand new. They have been installed and are working great. Would definitely recommend and purchase from again.

Top Critical Review

“could not logon on with my original account ...”

JONATHAN S.
11/16/19

could not logon on with my original account ... it said the password expired due to inactivity ... ok, that's fine. I did the reset password, received the email, changed the password and it said the same thing ....... did it all over again, same issue. Annoying of course. Created a new account with no problem and wished i had a COUPON! I will buy another one of these on monday but my debit card won't let me buy another one today ..... PLEASE send me a coupon code as i am buying TWO of these same units. That would be great. thank you

Reviews (395)

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Reviews that mention popular keywords

replacement batteries (28) replacement battery (17)

Reviews from Related Businesses

Thumbnail of user mikeb514
Mike B.
2 reviews
0 helpful votes
May 25th, 2014
Verified purchase

You've been good & fair to me...also good products.

Don't know about service since I've never had an issue!

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Tyler P.
1 review
0 helpful votes
June 2nd, 2014
Verified purchase

Purchasing replacement batteries for a UPS I bought from you a few years ago. These batteries with shipping are half the price of locally purchased units. Hope they perform as well.

Thumbnail of user genet30
Gene T.
1 review
0 helpful votes
May 6th, 2014
Verified purchase

After receiving the batteries I found out the UPS was defective so I got an RMA number and returned the batteries.

Thumbnail of user kimd150
Kim D.
1 review
0 helpful votes
July 1st, 2014
Verified purchase

I'm very happy shopping here because you provide a good product and with the location so close, I usually receive the item in one business day.

Thumbnail of user danielc452
Daniel C.
1 review
0 helpful votes
April 17th, 2014
Verified purchase

RefurbUPS is great, we buy from here all the time and enjoy both the website and sales team that can help us find specialty items.
Specifically, John Mahoney does an outstanding job taking care of us.

Thumbnail of user timothyl87
Timothy L.
1 review
0 helpful votes
April 20th, 2014
Verified purchase

Quality of products offered look good, better than some less expensive offerings available. The refurbished product had a plastic piece on the outside casing that came loose and cannot be re-attached. It is strictly cosmetic, however, and does not affect the functioning of the UPS at all. There are also a couple of minor dents in the metal case, but, again, it's a very good product for the price. The dents, too, do not affect the functioning of the unit.

Thumbnail of user howardm70
Howard M.
2 reviews
0 helpful votes
March 20th, 2014
Verified purchase

I've gotten used to buying online rather than placing phone orders. The site has gotten easier to determine the replacement battery for a given APC UPS.

Thumbnail of user chrisg264
Chris G.
1 review
1 helpful vote
October 26th, 2014
Verified purchase

I've looked for replacement UPS batteries on several other sites. This was by far the easiest. Only complaint is that you list the same product with several different names. e.g. the batteries I ordered were found under the UPS model, as individual 2 packs and again under the actual battery model number. Took a few minutes to realize all three were the same product despite having different model numbers on your site.

Thumbnail of user barth27
Bart H.
1 review
0 helpful votes
August 5th, 2014
Verified purchase

I ordered UPS batteries for the model of UPS that we have. I received the wrong ones. They replaced them but I had to pay shipping both ways. That part I am not happy about. The price was fine. The speed of rectifying the issue was fine but the shipping eliminated any savings. I am probably going to look around before ordering again.

Thumbnail of user rickh141
Rick H.
2 reviews
0 helpful votes
September 17th, 2014
Verified purchase

Always have what I need at reasonable pricing. I do look around and compare. other sites visited before I bought here were Newegg, Tiger Direct and APC.

Thumbnail of user kena67
Ken A.
1 review
0 helpful votes
October 9th, 2014
Verified purchase

the order process froze up at the card info spot, and wouldn't come back on without my going back to the beginning and entering my ID info. Bummer.

Thumbnail of user tedr38
Ted R.
1 review
0 helpful votes
October 8th, 2014
Verified purchase

Easy-to-use web site, easy search, accurate information, detailed instructions. Product shipped and arrived quickly; worked flawlessly. A+

Thumbnail of user stevea165
Steve A.
6 reviews
1 helpful vote
September 19th, 2014
Verified purchase

Great! Really good prices and quick service. I've made several purchases and am always completely satisfied!

Thumbnail of user jodym46
Jody M.
1 review
0 helpful votes
October 13th, 2014
Verified purchase

Except the account creation, since I shop from you once every 9 years and don't remember my account information, was a little dumb! Please do not send me promotions. thanks

Thumbnail of user virginiaf37
Virginia F.
2 reviews
0 helpful votes
August 1st, 2014
Verified purchase

Ordering was a breeze, battery which I have had now for 6 months is fine, delivery time was incredibly quick!

Thumbnail of user robm182
Rob M.
1 review
0 helpful votes
August 10th, 2014
Verified purchase

Have really had a series of great experiences with RefurbUPS. We will continue to trust you for our future client needs.

Thumbnail of user samantham186
Samantha M.
1 review
0 helpful votes
May 6th, 2014
Verified purchase

I do keep coming back! I've been purchasing batteries from refurbups for years & have had nothing but positive experiences!

Thumbnail of user bruces136
Bruce S.
5 reviews
0 helpful votes
September 4th, 2014
Verified purchase

2nd UPS from you AND you stood by on the first with an USB problem corrected by a case replace
THANKS

Thumbnail of user jamesm912
James M.
1 review
0 helpful votes
September 11th, 2014
Verified purchase

already bought this batter set previously . . . yet I could not identify the previous order and simply resubmit new order with same info . . .

Thumbnail of user gailm114
Gail M.
1 review
0 helpful votes
September 12th, 2014
Verified purchase

the first screen I came up to had no place to place an order, once I went to customer support to set up a case it came back to the correct page. frustrating.

Thumbnail of user bobl223
Bob L.
1 review
0 helpful votes
June 24th, 2014
Verified purchase

Easy to find replacement battery. Video is very helpful as are the comments by users. It would be helpful to include data supporting the assumption that performance of the replacement battery equals or surpasses the brand-name variety.

Thumbnail of user judithf42
Judith F.
1 review
0 helpful votes
August 26th, 2014
Verified purchase

This is my first order. I'll know more when I receive it. I will be extremely happy if they use my UPS account number to ship against.

Thumbnail of user chynah
chyna h.
1 review
0 helpful votes
August 26th, 2014
Verified purchase

always buy my batteries from here, shipping could be quicker but cannot beat being able to find batteries for all kinds of UPS units.

Thumbnail of user sagyl
Sagy L.
1 review
0 helpful votes
September 4th, 2020
Verified purchase

Great buying experience. Products are reliable. We always quote a refurbished UPS to our customers based on this seller.

Thumbnail of user garyk122
Gary K.
3 reviews
0 helpful votes
August 31st, 2020
Verified purchase

I was able to verify that the specs exactly matched the one I was seeking, a feature that another popular seller didn't provide.

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4.6
395 reviews