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Overview

What reviewers want you to know

Positive highlights

  • I've also purchased, in past years, UPSs and replacement batteries, and have been happy with the quality.
  • Searching for the replacement battery I needed was quick and efficient.

Critical highlights

No critical highlights yet

How would you rate RefurbUPS?
Top Positive Review

“The overall experience was great”

Eric S.
7/10/20

The overall experience was great. I had a question regarding the product, so I called and the rep who picked up my phone call was able to answer my question, stayed on the phone while I submitted the purchase via the website, and said he would personally pull the product for shipping. The refurbished products arrived appearing as if they were brand new. They have been installed and are working great. Would definitely recommend and purchase from again.

Top Critical Review

“could not logon on with my original account ...”

JONATHAN S.
11/16/19

could not logon on with my original account ... it said the password expired due to inactivity ... ok, that's fine. I did the reset password, received the email, changed the password and it said the same thing ....... did it all over again, same issue. Annoying of course. Created a new account with no problem and wished i had a COUPON! I will buy another one of these on monday but my debit card won't let me buy another one today ..... PLEASE send me a coupon code as i am buying TWO of these same units. That would be great. thank you

Reviews (395)

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Reviews that mention popular keywords

replacement batteries (28) replacement battery (17)

Reviews from Related Businesses

Thumbnail of user allisonf40
allison f.
2 reviews
0 helpful votes
May 17th, 2018
Verified purchase

The only remark I would make is that you should state that the Rackmounted UPS's don't come with rails.

Thumbnail of user randyz6
Randy Z.
1 review
0 helpful votes
May 11th, 2018
Verified purchase

Overall I like your shopping experience and pricing. It was a little confusing if I searched by the APC RBC# verses the model of APC unit. It brought up a different product. They were the same price so I'm assuming it was actually the same battery but it might be easier if you listed your product by the RBC# and then listed all the compatible UPS units in the description and made the description searchable. Just a thought. Not a huge deal. Just minor confusion. Return label for old batteries would be a plus.

Thumbnail of user brianc244
Brian C.
8 reviews
14 helpful votes
May 9th, 2018
Verified purchase

This is the second time I've ordered these batteries.
They have lasted for years and Yes, I would recommend these to others.

Thumbnail of user codyh42
cody h.
1 review
0 helpful votes
May 4th, 2018
Verified purchase

seems pretty good. ive got a lot of batterys at work that will eventually need refurbups replacement batteries.

Thumbnail of user joshl95
Josh L.
1 review
0 helpful votes
April 27th, 2018
Verified purchase

I know I have an account as I get blasted with "sales" email ever since i placed a couple orders. I tried to reset my password three times. I never received an email to change password. I had to open a new account. WASTE of time.

Thumbnail of user randyo19
Randy O.
4 reviews
0 helpful votes
April 27th, 2018
Verified purchase

The move from Refurbups to netsuite.com is a little unsettling from a personal info point of view...might make it known during the checkout process.

Thumbnail of user brianc412
Brian C.
1 review
0 helpful votes
April 22nd, 2018
Verified purchase

Third time around. Best prices and I _have_ looked a LOT. Then there is the service which is GREAT w/ fast shipping.

Thumbnail of user chrism708
Chris M.
1 review
0 helpful votes
April 11th, 2018
Verified purchase

Been using RefurbUPS for many years now at my previous place of employment, you guys have always done well.

Thumbnail of user yogeshm8
Yogesh M.
1 review
0 helpful votes
April 1st, 2018
Verified purchase

I have been a customer for many years and I will never buy anywhere else !!

BUT....The price is too high..Always has been..And shipping is WAY TO EXPENSIVE.

Been taking in the butt for years from you guys...and will continue to do so..because you are the only ones that have what I need.
Bah Humbug

Thumbnail of user jenniferl324
Jennifer L.
1 review
0 helpful votes
March 18th, 2018
Verified purchase

I've been buying my replacement UPS batteries from RefurbUPS for about 10 years. Good prices and fast shipping.

Thumbnail of user patrickc151
Patrick C.
1 review
0 helpful votes
March 16th, 2018
Verified purchase

Sale price was great, but shipping was quite high. Could have gotten the replacement kit from WalMart ($52) with no shipping (Site to Store), so here cost me a few dollars more overall.
After battery replacement, UPS started working again... I'll see if these batteries last more than the two years the first set did.

Thumbnail of user clarkh23
clark h.
1 review
0 helpful votes
March 16th, 2018
Verified purchase

Easy to select by UPS name and number, and ships quickly. I have purchased several batteries from RefurbUPS before and have always been satisfied

Thumbnail of user philipk56
Philip K.
1 review
0 helpful votes
March 9th, 2018
Verified purchase

Never very exciting buying replacement batteries for UPS. RefurbUPS was simple and quick to get me the batteries that I needed.

Thumbnail of user andrewb306
Andrew B.
0 reviews
0 helpful votes
March 7th, 2018
Verified purchase

The refurbished UPS I bought was delivered quickly--far more quickly than the other company--so now I'm ordering a replacement battery for another UPS.

This battery is working fine and I am very pleased.

Unfortunately, on my previous order the UPS I bought had a defective USB port. It took me a few tries to get through to take advantage of the 90 day warranty. Don't use their contact form or email--these don't work quickly, if at all. You have to call them on the telephone for prompt service. When I successfully made contact, before they would replace the UPS they had me call the original manufacturer of the UPS. This did not solve the problem with the broken port. When I called them back, they quickly shipped a replacement UPS without any cost to me (other than time).

All I had to do was pull the batteries from the defective unit and install them in the replacement unit. I am happy to report the items from both orders are working properly now.

I recommend this business and will buy from them again.

Thumbnail of user williame74
William E.
14 reviews
7 helpful votes
March 5th, 2018
Verified purchase

John Dalto was very helpful with our first purchase on 12/28/17 that we made our second purchase today, 1/4/18.

Thumbnail of user at87
A T.
1 review
0 helpful votes
February 23rd, 2018
Verified purchase

1. Some of your batteries will also fit older models but you do not show them in addition to "current" UPS.
2. I entered wrong password. Your system would not send the right one. I remembered the right one anyway so got in. Your lost password system is non-op.

Thumbnail of user randyb212
Randy B.
1 review
0 helpful votes
August 11th, 2018
Verified purchase

I've ordered replacement batteries from you several times, and they have been reliable. This time I will take chance with a refurbished APC UPS, and hope for the same outcome. UPDATE: I was totally satisfied with the product received -- so thank you. [This was comment for earlier order of SMT1000 refurbished UPS. It is the same order you specify for this questionnaire. Following is a remark about a subsequent order of batteries -- which you may follow up with a later e-mail.]

Per battery replacements ordered in July, 2018: I am fairly certain I got all of the specific kits I ordered. In addition to a kit for an APC BX1200, there was a pair of kits for an SMC1500 and an SMT1000, with installation instructions only covering the SMT1000. I had to look up the battery kit spec at the APC website -- which turned out to be RBC6 for both -- identically. I just wish you would do a better job labeling the boxes so I can be sure up front which model for which kit, even if the kits are really identical. But no problem.

Thumbnail of user anthonyz31
Anthony Z.
1 review
0 helpful votes
August 22nd, 2018
Verified purchase

I tried using your chat and waiting an hour. left voice message as well. Able to identify compatible battery by using website. very helpful!

Thumbnail of user bobw244
Bob W.
1 review
1 helpful vote
November 5th, 2018
Verified purchase

As usual my order was received very quickly. As a retired UPS field engineer I find your service to be amongst the best.

Thumbnail of user weldont5
Weldon T.
2 reviews
0 helpful votes
December 8th, 2018
Verified purchase

Previous orders/merchandise have been of the highest quality. Your website makes it so easy to find and order the correct replacement batteries.

Thumbnail of user robertz104
Robert Z.
1 review
0 helpful votes
December 15th, 2018
Verified purchase

Where are the coupons you site references in the checkout area? I would think that an order of 6 batteries like mine should get a discount, or free shipping.

Thumbnail of user brianh405
Brian H.
0 reviews
0 helpful votes
December 19th, 2018
Verified purchase

We keep a spare module to have on hand for immediate replacement if one goes bad - The one we received from you in June 2017 was badly damaged and could not be used in our Symmetra - its been sealed in the box over a year. Is there anything you can do to help us out on this?

Thumbnail of user anonymousc290
anonymous C.
3 reviews
2 helpful votes
January 9th, 2019
Verified purchase

I don't appreciate having to create an account to place an order. Other than that it was a good transaction.

Thumbnail of user sagyl
Sagy L.
1 review
0 helpful votes
September 4th, 2020
Verified purchase

Great buying experience. Products are reliable. We always quote a refurbished UPS to our customers based on this seller.

Thumbnail of user garyk122
Gary K.
3 reviews
0 helpful votes
August 31st, 2020
Verified purchase

I was able to verify that the specs exactly matched the one I was seeking, a feature that another popular seller didn't provide.

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4.6
395 reviews