The cleaning staff should be fired immediately and/or trained in the hospitality industry. We opened the door to our room and the stench of old stale smoke & heavy cleaning supplies was overwhelming. Before using the bathroom I took toilet paper and wiped the "clean" looking toilet seat as I saw a large smudge (for lack of a better explanation) and actual dirt came off (see pictures). I used wet paper to wipe it further and more dirt came off. There was 1 bath towel but 4 adults were booked for this room with 2 beds. I went to the desk to show the clerk, Kelly, the dirty toilet paper I used to clean the seat, she cringed & said "I'm sorry we have no other rooms." I asked for 3 more towels and she opened an almost empty closet behind her and said "I have no more towels. Do you want the last 2 hand towels?" What kind of hotel chain does not have enough towels on hand for booked guests? Why would a room have only one towel in a room with 2 double beds and stained towels! (See pic)

The bedding was old, had a hole & clearly very cheap used bedding. The pillows were paper thin and very cheap; the pillowcases folded inside as it was much too large for the pillows. The bed skirts were not on the beds properly to make an attempt to make it look neat and recently cleaned. I pulled the chair near the desk out & was shocked it was not in the garbage nor had there been attempts to clean it, ever! (see pic). The dresser drawers were not cleaned out and contained hair & dirt inside and I was able to tell the drawers were never opened as there was store bought toilet paper with 2 rolls left that did not match the hotel provided toilet paper. (see pics)

Luckily, we put our luggage on the luggage rack because when I pulled the blanket down to inspect the bed, there was a bug (see pic). Needless to say, I told the kind clerk, Kelly, we absolutely were sickened to stay and wanted a refund and that the room was disgusting & uninhabitable. Unfortunately & unknowingly, I booked through reservationdesk.com (now they tell me they go through a third-party supplier called webbeds.com and they have to approve any refund even though the hotel said they will approve any refund). Kelly said I'd have to go through reservationdesk.com but we would approve the refund when we speak with reservationdesk.com. As of this morning's call, reservationdesk.com said "we have to wait for our supplier, webbeds.com to approve the refund in 24-72 hours." I hope this is the case and I can expect a refund accordingly.

I would never stay at another Red Roof Plus Inn and certainly do not recommend this specific location. I would guess it has some Section 8 guests which is why it is run the way it is. You can see someone had plants outside of their room. If you are "visiting" a hotel for short stays you do not have plants with you.

SHAME ON THIS CHAIN. My reservation was for a clean habitable healthy room for 4 adults. I couldn't tell you if the beds were in poor condition because I never even sat on them. I would not take my shoes off in the room. This was absolutely deplorable conditions and not healthy for anyone.

This experience was just terrible and a hotel guest's worst nightmare.