• Red Robin

Red Robin

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Red Robin has a rating of 1.95 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Red Robin ranks 1069th among Food & Drink Other sites.

  • Service
    42
  • Value
    41
  • Shipping
    12
  • Returns
    15
  • Quality
    40
Positive reviews (last 12 months): 13.8%
Positive
4
Neutral
0
Negative
25
12
See all photos
How would you rate Red Robin?
Top Positive Review

“Great burger, service, and salad!”

Raquel W.
3/9/24

Red Robin in south center has great service! I had no idea that you could substitute bottomless Fries for bottomless Salad! The salad was very fresh and good. They kitchen staff are amazing also! Chris, the busses, is an amazing young man that encouraged me to complete a review!

Top Critical Review

“Birthday Bust”

Matt H.
1/15/24

We used to regularly look forward to dinner at Red Robin. Today was wife's birthday so we went only for free burger. No carmel on Carmel shake, no napkins or silverware. Guest next to us got wrong order. Server went home halfway through our visit. Relief server was outside having a smoke with bus girl. Requested tip was 22%. Really?

Reviews (78)

Rating

Timeframe

Other

Thumbnail of user christineg1543
2 reviews
0 helpful votes
July 10th, 2023

Absolutely wonderful experience. I ate at Red Robin in N Riverside IL with my mom. I asked the server if we could move because my mom was cold. The manager came over and moved us. He insisted on carrying out plates & drinks. He stayed until he was sure were comfortable. Our waitress, Emily returned numerous times to assure we were comfortable. Last but not least our dinner was delicious. Great dinner, great dinner!

Tip for consumers:
O

Products used:
Cood

Service
Value
Quality
Thumbnail of user joshuag758
1 review
0 helpful votes
February 5th, 2023
Verified purchase

I usually go to a fast food restaurant to get a double burger or a triple, but this time instead of going to a fast food place I went to Red Robin. I liked their Madlove burger. It comes with avocado on it, and instead of fries i went with steamed broccoli as a side and they had an option I saw on the back of the menu where I can substitute for a gluten free bun. This actually was nice tasty burger that also felt somewhat healthy all at the same time by switching one or two items up. And the price I notice was roughly the same as a fast food joint, but you got a better atmosphere. Anyhow. That's how I think.

Products used:
food

Service
Value
Quality
Thumbnail of user swright1449
1 review
0 helpful votes
October 19th, 2023

Nice people. Really good food and really nice people. Especially a server named Landon Nelson, he was really kind helpful. The best server I have ever had. Thank you.

Service
Value
Quality
Thumbnail of user sallyluck68
1 review
0 helpful votes
July 30th, 2023

Kassia was very sweet and focused our drinks came out fast! Along with the rest of the order! She made sure to keep checking on us! Thank You Kassia

Service
Value
Quality
Thumbnail of user aydenw22
1 review
0 helpful votes
March 4th, 2023

Those burgers are heaven. I feel at peace when I am eating it. Also there bottomless fries are the best thing ever. Especially when you put the fries on the burger with everything else. The burgers are nice and juicy as well and they ask how you want them made. It almost always comes out perfect.

Tip for consumers:
Its useless

Products used:
I ate burger.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tommyj119
1 review
0 helpful votes
July 25th, 2022

I was in the mood for a good burger, and while searching yelp, I was reminded of the royal burger. A gourmet burger with bacon and egg on it. Plus I remember they had some pretty good cocktails.

We have not been Here for quite a few years. When my kids were growing up, it was our go to place because they had never-ending fries. With five active kids, this helps a lot lol.

We arrived, and there was not many people. We were sat immediately. Nicole was our server, and she took my drink order right away. I asked for a Cadillac margarita, they had a similar top shelf margarita with Cointreau on the menu. I told her that was good enough, she offered to substitute Grand Marnier for the Cointreau. One nice change over the years is that not only the fries were endless, you could also have endless broccoli or salad with your gourmet burger. Endless Garlic Parmesan cheese fries for an up charge of $1.60.

What we ordered:

2x Royal burger with bacon and egg
Guacamole bacon burger
Boneless chicken wings BBQ

The food arrived quickly and everybody was quite happy. I immediately put in for refills on the fries, because I know they have to cook them up.

The waitress was really nice and helpful. She was friendly and took great care of us. I think she may have been the bartender also? I did take a picture of her, I think her name was Nicole. Pleasure to have her wait on us. With such great service, good prices, and good cocktails, we will not wait so long to come back.

Products used:
Burgers and fries

Service
Value
Quality
Thumbnail of user brendab2350
1 review
0 helpful votes
January 8th, 2023

Got gift card and ordered 4 meals and picked up meals. I didn't wait but a couple minutes and the food was amazing. My family enjoyed it and the new pretzel burger with beer cheese was incredible. Great service. Great food

Service
Value
Quality
Thumbnail of user jessicac2518
1 review
0 helpful votes
March 29th, 2023

You should Try this it is great. My cheeseburger and fries was so delicious. It was nice and warm it is a winner

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawnac116
1 review
0 helpful votes
August 24th, 2022

How to order to go ordered over the phone with the computer there was a little mix-up but they fixed it excellent customer service at mall 205 Red Robin and I want to add to definitely try the freckled lemon cake is to die for.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brentm769
1 review
0 helpful votes
August 21st, 2022

Red ribbon in Peoria Arizona was fantastic and helped me surprise my girlfriend on her birthday. They we're very positive, polite and professional. I'm definitely going back there and my girlfriend celebrated her birthday there going on the 4 year.

Thumbnail of user beckyw324
1 review
0 helpful votes
December 5th, 2022

They told us the wait would be 30 minutes we waited an hour saw several other people being seated groups of five groups of four empty tables everywhere. But they could not seat three adults, three children and one highchair. Waiting area was full of people when we came and waited an hour. We were still the only people left. They said that they were sitting tables for not asking us if we wanted to be in two separate tables just ignoring us and saying we still have to wait. This was in Edwardsville Illinois. The manager came out and I spoke with him, and suddenly he was able to see us, but we left.

Thumbnail of user ethanl63
16 reviews
5 helpful votes
May 4th, 2020

Cheddars is still really good but nothing can beat Red Robin! I love there campfire sauce you should get that for sure, the fries are really good to but the best is there Burgers! There so origanal and they try new things 5 stars for sure!

Thumbnail of user daves121
21 reviews
25 helpful votes
April 25th, 2016

I have to say, for a chain Red Robin has some amazing burgers. The are always changing the menu up a bit by adding new items that are different and exiting to try. I don't eat a lot of red meat but when I get the taste for it, I want a really good burger. Thanks Red Robin

Thumbnail of user missraquel4
1 review
0 helpful votes
March 9th, 2024

Red Robin in south center has great service! I had no idea that you could substitute bottomless Fries for bottomless Salad! The salad was very fresh and good. They kitchen staff are amazing also! Chris, the busses, is an amazing young man that encouraged me to complete a review!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Come in and enjoy an outrageously delicious burger with Bottomless Steak Fries?. Pair it with a cold beer or signature Freckled Lemonade?.

How do I know I can trust these reviews about Red Robin?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Red Robin?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business