• Red Lobster

Red Lobster

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Red Lobster has a rating of 1.83 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Red Lobster most frequently mention endless shrimp problems. Red Lobster ranks 277th among Restaurants sites.

  • Service
    37
  • Value
    31
  • Shipping
    8
  • Returns
    10
  • Quality
    29
Positive reviews (last 12 months): 14.3%
Positive
4
Neutral
0
Negative
24
4
See all photos
How would you rate Red Lobster?
Top Positive Review

“Just Amazing Service & Food”

Melissa L F.
10/26/23

My husband and I went to Topeka Kansas Red Lobster on 24 October to celebrate his birthday. We go there every year because that's where he always asks to go. The food, service and staff were amazing! (This was around 3:30). Our waiter Mark (name tag actually read re "Mark" able, was open, knowledgeable, friendly, attentive and had a very warm sense of humor. In addition, because my husband and I are both veterans, Mark didn't forget that we recieve the veteran discount. (We inquired about it first). The food was hot, delicious and enjoyable. Paying the tab was also a breeze. I cannot recall the last time I felt compelled enough to leave a positive review at a restaurant. Extremely good job done by all! Great job indeed.

Top Critical Review

“Lousy meal”

Jeff H.
2/4/24

Lousy.lousy.the lobster tails are so small you are lucky to get 3 bites but the price reflects a large tail I order one lobster with baked potato and it took 1 hour after I got my lobster to get it. I was so pissed I sent it back. Our guest with us were served a shrimp platter the was cold. A waste of $150.00. Never again..

Reviews (76)

Rating

Timeframe

Other

Thumbnail of user barbarac2782
2 reviews
0 helpful votes
October 21st, 2022

Visited the Longview TX restaurant last week. Food was very good and atmosphere very pleasant. I was just a little surprised at the Alcohol pricing, not shocked really just would have been nice to have been able to know the pricing before ordering, please put drink pricing on the menu. Thank you!

Thumbnail of user kennethp875
1 review
0 helpful votes
May 14th, 2023

The young lady Victoria, the seated everyone was so rude. Then the manager Nathan came cause we wanted to be seated together. After they said they couldn't seat anyone with a party with more then 8 people. We got to our table to see a group of 10 getting up. It's not like it wasn't room. I can see if they weren't trying to overlaod the servers, but to be as rude as they were. They have no clue how fast I would have to jump up to keep my sister from talking crazy to them for the Attitude they gave. We literally left just to not have to deal with their negative energy. The only saving grace was our server Nathan b. He was the best waiter, behind the person that seated us an a manager with a bad attitude. Then forgot half our sides with the food

Thumbnail of user micheller1077
4 reviews
1 helpful vote
December 25th, 2020

I always love the foods. Awesome service. Managers very professional. Bit last two times the ladies had no toilet paper.

Thumbnail of user georges1631
3 reviews
1 helpful vote
October 25th, 2022

The six of us had a good meal and a good waitress at the birthday celebration for my son. There was an unfortunate incident at the start, however. I went to Red Lobster's website and submitted a message to them on October 17. Since I haven't received a response, I'm taking the chance they will view it here instead:
On Saturday, October 8, my sister drove down from Lake City (150 miles) to meet us at the Red Lobster in Altamonte Springs at 340 W. State Road 436, to celebrate my son's 20th birthday party. Six of us were coming, but my sister was the first to arrive, perhaps five minutes before the restaurant opened. She asked to use the restroom, which she needed urgently, and someone, rightly or wrongly, let her in to do so.
On coming out of the restroom, my sister was confronted by a bartender, a brunette lady whose name I understand is Kenya, and told in no uncertain terms that it was illegal for her to be there. Illegal.
My sister, after recovering her balance, asked Kenya to show her the statute. Bless her for her self-restraint and composure, as that is where she left it. Kenya made no further response, to my understanding.
I would like to add that my sister was the person paying for us to eat there that day.
Now, my sisters and I are all mature adults, "quite up there," compared to almost all waitstaff. Think what you may -and I hope you agree that Kenya was out of line, in tone and word if not in policy -we are not used to antagonistic, authority-brandishing confrontations by personnel at restaurants. Honestly, any place at all. If in fact you agree that this is not how you want your customers treated, I would appreciate you pointing this out to Kenya in terms clear enough that she will not confront customers this way going forward.

Service
Value
Quality
Thumbnail of user paisleyv
2 reviews
1 helpful vote
March 2nd, 2018

Their lobster are very tasty, The place was inviting and not uproarious by any stretch of the imagination. If you are craving for lobsters I definitely recommend them.

Thumbnail of user lawrenceb20
4 reviews
9 helpful votes
April 28th, 2014

The dish was really tasty, really liked the lobsters, the restaurant was friendly and not noisy at all. Service is super fast and someone is always around ready to bring you anything you need. I was however disappointed in the deserts. Quality was not as good as the main courses.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discover Red Lobster seafood restaurants, find locations, browse our menus and more.

How do I know I can trust these reviews about Red Lobster?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Red Lobster?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business