• Red Lobster

Red Lobster

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Red Lobster has a rating of 1.83 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Red Lobster most frequently mention endless shrimp problems. Red Lobster ranks 277th among Restaurants sites.

  • Service
    37
  • Value
    31
  • Shipping
    8
  • Returns
    10
  • Quality
    29
Positive reviews (last 12 months): 14.3%
Positive
4
Neutral
0
Negative
24
4
See all photos
How would you rate Red Lobster?
Top Positive Review

“Just Amazing Service & Food”

Melissa L F.
10/26/23

My husband and I went to Topeka Kansas Red Lobster on 24 October to celebrate his birthday. We go there every year because that's where he always asks to go. The food, service and staff were amazing! (This was around 3:30). Our waiter Mark (name tag actually read re "Mark" able, was open, knowledgeable, friendly, attentive and had a very warm sense of humor. In addition, because my husband and I are both veterans, Mark didn't forget that we recieve the veteran discount. (We inquired about it first). The food was hot, delicious and enjoyable. Paying the tab was also a breeze. I cannot recall the last time I felt compelled enough to leave a positive review at a restaurant. Extremely good job done by all! Great job indeed.

Top Critical Review

“Lousy meal”

Jeff H.
2/4/24

Lousy.lousy.the lobster tails are so small you are lucky to get 3 bites but the price reflects a large tail I order one lobster with baked potato and it took 1 hour after I got my lobster to get it. I was so pissed I sent it back. Our guest with us were served a shrimp platter the was cold. A waste of $150.00. Never again..

Reviews (76)

Rating

Timeframe

Other

Thumbnail of user eileenc467
1 review
1 helpful vote
November 14th, 2023

Went out for dinner to celebrate a friend birthday and ended up having the worst evening ever the waiter had a attitude didn't bring me what I ask for and to top it off when I paid cash when he returned my change it was $20 dollars short so when I talk to the manager he said it was nothing he could do and asked me to leave I called the police and he also asked me to leave said I was trespassingso I called the manager over the restaurant and she also did nothing because I raised my voice when they asked me to leave woooow unbelievable so please if y'all pay with cash counted.something real fishy going on I feel like a victim being accused of stealing my own money Unbelievable

Service
Thumbnail of user crystalthecook678
1 review
0 helpful votes
December 31st, 2023

Overpriced, overcooked, small portions, baked potato cold with no butter, changed for the worst. Over after 40 years!

Service
Thumbnail of user ps091357
1 review
0 helpful votes
October 22nd, 2023

Toilets won't flush. Hot and stuffy in restaurant. Bad Mac n Cheese. No manager was seen. I'm not…..

Service
Value
Quality
Thumbnail of user jerrym1104
1 review
0 helpful votes
January 8th, 2023
Verified purchase

Walked in, noticed 9 tables being used, server told us to wait table was being cleaned. Waited for 5 minutes, noticed manager by kitchen entrance with hands in pants pockets talking to the serverwho told us to wait., he looked our way then sauntered over and asked us if we'd been helped. We sat at 412, server arrived took order between 425 to 427, drinks brought 436,443 biscuits n salad brought, wife asked for Xtra ice, ice brought 451,457 food brought we asked more biscuits. Server did good job over all, it is management that needs to be more on hand tending to guests needs.you can't manage from kitchen entrance and definitely not with hands in your pockets, seems like everytime I saw him, he had his hands in his pockets. Sunday ticket ******* store 6356

Thumbnail of user gailb967
1 review
0 helpful votes
June 14th, 2023

Waited 25 minutes to be seated, though we arrived early and barely no one else in the restaurant. Once seated, waited another 25 minutes, till one of us found a hostess and asked when we could order our drinks. Waited another 25 minutes before our food arrived. We were about to ask for our drink bill, so we could leave to find a different restaurant, when our food finally arrived. We won't be returning. This wasn't the first time, we had problems at this location.

Service
Value
Quality
Thumbnail of user carols1312
3 reviews
3 helpful votes
May 29th, 2023

My husband and I went there on Friday, May 26,2023. He ordered the Admirals Platter with more flounder instead of clams as clams are too tough to chew. Nothing was said about a $1.99 charge from substituting. He was told he had two sides and he chose a salad and baked potato as that has always been his sides. Nothing was mentioned about a salad no longer being a side. He was charged $2.99 for the salad and was not asked about his second side. I ordered all you can eat Shrimp and chose the linguine Alfredo, Walt's favorite shrimp and a side baked potato. My potato was underbaked and I could only cut it in chunks to eat. The Linguine was a scoop of stuck together noodles with a small amount of sauce drizzled over it and 4 shrimp. We always drink water when eating out because nobody Carries caffeine free diet cola. Our waitress was adequate except for omitting the extra charges, so we left a 15% tip. It cost us $63.00 for the two of us to eat. Their good seafood has gone up 33% and down in quality. We will not be returning.

Thumbnail of user philipt68
4 reviews
9 helpful votes
January 3rd, 2023

We usually got there on Christmas Eve,but made the mistake of not checking the prices beforehand.It seems that most dinners were almost $10 more for the entrees we choose.I believe it is not their fault but because of the democrats policies of the past two years Will not be eating there again unless we hit the lottery.Or that the democrats are overthrown.

Tip for consumers:
None

Products used:
Dinner entrees

Service
Value
Quality
Thumbnail of user myrnab73
1 review
1 helpful vote
December 23rd, 2022

We ordered a steak and a seafood combo. The grilled scallops were tiny, and the garlic shrimp scampi tasted like it was made with a cheap garlic powder (all salt, no garlic) with nary a sign of real garlic. The scampi shrimp was barely larger than what you'd expect in a shrimp cocktail. The baked potato comes plain. Only one server was working, so service was very slow. My 94-year-old mother had to ask for help packing her to-go box with the food she didn't eat. The steak was "nothing to write home about" for $29. We won't be going back.

Thumbnail of user jonp.n
7 reviews
3 helpful votes
January 17th, 2023

Last Last Last Tuesday on my meemaw's birthday we went to go eat at Red Lobster for my meemaw's birthday on her birthday. I was intrigued by the shrimp cocktail and had to order it. However, once i finished consuming the dish, i was extremely CONSTIPATED! What is going on at red lobstaur?

Thumbnail of user celesteh86
1 review
0 helpful votes
June 20th, 2023

I wanted to advise that the crablegs that I ordered on Father's Day at Red Lobster 6296, were extremely overcooked. While I was full when I left I was very unhappy.

Service
Value
Quality
Thumbnail of user jamess7068
1 review
0 helpful votes
September 19th, 2022
Verified purchase

This is the worst red lobster I have been to smells like an old couch from the 70s it's hot on a real hot day food seems to be frozen you can taste it in the food the front of the house is out dated will be my last time here. The mesquite tx restaurant is bad. Food quality is about a 5 out of 10 at best.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aw570
1 review
0 helpful votes
October 23rd, 2022

I am 76 years old, Came in with a 90 years old female. She ask a question about the food she was told read the your meun, she said miss i cant see i am about 90 years. She replied i cant see i for got my contacts home. I order fish and chips, I said i dont like chip she said you can get something else in place ok. So i got cole slaw she charge me extra. Bring the food never came back we ask for some they went and got our waiters. I payed cash i said can i have a reciet' she said do you need one, of course i do. The food was ok we ask for a box was too upset with her to eat.

Thumbnail of user dennyg22
1 review
0 helpful votes
September 13th, 2022

My wife and I go to lunch at the Red Lobster at Southtown in Bloomington MN about twice a month. Crystal is one of our favorite waitresses in our many years of dining out. She's the reason we go back. I joined the Rewards program last year and it is a joke. Three times now I have moved my rewards total to the strike point and had all my past points removed when I scanned in my last meal. The supposed (stupid) 90 day cancellation policy cannot be the reason, although I have no way of tracking my past credits. Also the food portions are smaller and the Lunch specials have all but gone away. Once a great franchise is now mediocre at best.

Service
Value
Thumbnail of user georgen737
2 reviews
1 helpful vote
February 2nd, 2023

Bery gud it is god end it wes ecceptional it was the most deliciously bad meal Ive ever had it was bad sad and it made me mad

Thumbnail of user stopa2
1 review
0 helpful votes
August 4th, 2022

Once upon a time, in a land far, far away... was a family restaurant called Red Lobster. They offered good seafood at fair prices and service was terrific. Fast forward to today and, well... where did you go Red Lobster? We stood at the door waiting to be seated in the Bridgeport, CT location and from asking for water here times to asking for extra napkins three times to getting our order completely wrong... it pretty much was downhill from there. Tried to pay at the table kiosk and it kept asking for my email, address and phone. I hit skip 4 times and it looped right back to it so I walked up to the wait station and asked to pay. The girl said she couldn't take my payment because I had to do it at the table. I said what do you think I've been trying to do for the last 20 minutes. Another woman came over and said she would do it so she started to take the payment and then handed it over to our waiter. To say we couldn't get out of there fast enough is an understatement. Never again Red Lobster... Never again!

Tip for consumers:
Just don't go..stay away. It's a one star restaurant pretending to be a 4 star

Service
Value
Quality
Thumbnail of user eval75
69 reviews
98 helpful votes
June 25th, 2019

I would really love to give them a better rating because I do like their food. But for what you get and the price of the meals I feel they are outrageous. Even if they lowered their prices the serving size in my opinion is very small, to small. So if you have money to blow go for it but if you have never eaten there don't expect a decent serving size.

Thumbnail of user michaelh1266
5 reviews
1 helpful vote
September 23rd, 2019

We went to Red Lobster in Johnstown, PA last night. Ordered all you can eat shrimp. You can order two different kinds of shrimp. Took 20 minutes to get our food. Food was delivered by another server. When our server finally came around again to check on us we tried to reorder two again. Was told we could only reorder one because of computer problems. We each ordered one. The server messed up did not bring the right order for my wife. The food was cold and fried shrimp were gummy. Finally got correct order for my wife but it was also cold. Ordered a drink refill but she kept forgetting to bring it. Finally got it but was really frustrated and got the bill and left. So in a nutshell, horrible service and cold food. Not worth the $60 it cost for that experience.

Thumbnail of user denol
5 reviews
14 helpful votes
January 8th, 2018

It's been AT LEAST 20 years since I've eaten at a Red Lobster. After going to one on New Year's Eve, (my wife got a Gift Certificate from a Doctor at Christmas), it will be AT LEAST another 20 years, if not longer, before I dine there again! Got Surf & Turf. The Lobster was a very small portion that tasted like rubber. The Steak had no taste whatsoever. Red Lobster is overrated and EXTREMELY OVERPRICED! Never again!

Thumbnail of user amandas31
5 reviews
3 helpful votes
August 13th, 2013

There food does not taste quite the same like it use to be. Changes definitely need to be made

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discover Red Lobster seafood restaurants, find locations, browse our menus and more.

How do I know I can trust these reviews about Red Lobster?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Red Lobster?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business