• Redbubble

Redbubble

Overview

Redbubble has a rating of 2.45 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Redbubble most frequently mention phone number, delivery date, and credit card problems. Redbubble ranks 674th among Marketplace sites.

  • Service
    250
  • Value
    248
  • Shipping
    254
  • Returns
    139
  • Quality
    233

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.7%
Positive
2
Neutral
2
Negative
31
150
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What reviewers want you to know

Positive highlights

  • I am, and always have been, completely and thoroughly satisfied with the customer service at RedBubble.
  • I got a t-shirt and phone case and I am very pleased with them.

Critical highlights

  • The delivery date has expired (as has my son's birthday) & both Redbubble & DHL refuse to answer my emails.
  • There is no phone number to call so I left a FB message.
How would you rate Redbubble?
Top Positive Review

“Greatest STORE”

Tami G.
12/22/23

I love this store. They have the BIGGEST selection of EVERYTHING you're looking for. Everything i have ever purchased from this store is GREAT quality and GREAT prices. IF youre looking for cool backpacks LOOK NO FURTHER! Thank you Redbubble.

Top Critical Review

“Extremely poor quality”

Renee L.
12/18/23

Ordered two sets of socks and received both with multiple printing errors. Misspelled words, upside down words, overlapped print, and light printed words you can't read. These are a mess and I absolutely cannot give them as a gift. Paid $20 for each set and there are no refunds apparently, no customer service to speak with, just stuck with these terribly printed socks. So upsetting

Reviews (2,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (464) delivery date (41) phone number (34) order number (16) phone case (42) print quality (31) customer support (30) quality products (26)
Thumbnail of user patrycjabies05
1 review
0 helpful votes
November 22nd, 2023

Zamówiłem koszulkę i byłem bardzo zadowolony. Teraz chcę kupić więcej, ale w innym formacie. Doskonała jakość, dostawa bez kłopotów. Jestem zadowolony ze wszystkiego.

Service
Value
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Thumbnail of user efekanr
11 reviews
1 helpful vote
March 15th, 2023

Redbubble is an online marketplace for unique design. We believe that by giving artists the tools to showcase their work, they can make a living doing what they love. Whether you are looking for a t-shirt, phone case or poster, Redbubble has something for everyone. There are over 3 million items on sale featuring over 1 million designs from 100k artists from all over the world, including Australia and New Zealand.

Thumbnail of user carlottac
1 review
3 helpful votes
July 15th, 2018

Excellent service! They've been super fast to send the t-shirt I ordered. It arrived in just 1 week and it's very well-made. Plus, they send you also a little cute label and a sticker. I will surely order again from them!

Thumbnail of user ingridb106
1 review
0 helpful votes
September 18th, 2021

My daughters is 11 years old, so I ask her to pick out some of my designs on redbubble, I had a couple intentions out of this:
1. See the material quality: The 4 of them had an amazing print
2. For my kid feel more motivated using the mask at school: This was a problem... the mask is too thin to properly cover her and is a little small to cover her face properly, she doesn't feel comfortable using the mask, and just to make ME happy, she wear them sometimes on top of a regular mask (I appreciated the intention but if id doesn't fit her or protect her I prefer not to use it at all)
3: Shipping times: It was perfect.

Tip for consumers:
I would suggest to get bigger size if you feel comfortable using a thin mask

Products used:
Kids face mask's

Service
Value
Shipping
Quality
Thumbnail of user staceyp35
1 review
0 helpful votes
January 6th, 2018

I ordered a shirt online for a Christmas present on the 9th of Dec. It says it shipped on Dec 10,2017 with a company I have never heard of and because Canada for some reason is listed as international there is no tracking. I have now hit the Jan 4 and still no package and no word. The delivery date was between Dec 15 and 19. Clearly frustrated. I have to commend the customer service rep I just live chatted with. Very patient and helpful a replacement is on the way. So I will know by Jan 10 or 12 how this goes.

Thumbnail of user leahb53
1 review
0 helpful votes
January 30th, 2018

The print isn't crisp on my studio pouch, but it's fabric so it's understandable. Slightly blurred when the fabric changes to a different colour. The zipper isn't that good quality, it is difficult to open and close the first couple weeks I've had it, but now that I've had it for a while it seems to be working better. Measurements are accurate and the colours are also accurate! Would recommend getting products here overall.

Thumbnail of user denisem811
1 review
4 helpful votes
July 18th, 2020

I ordered a "classic tshirt" but i have super sensitive skin and their shirt is waaaaaaaaay too rough (i break out into hives and would eventually go into anaphylactic shock if i would wear that shirt for more that 3 hours)
I paid waaaay too much $$$ for a shirt i can't use, so i emailed them and they actually emailed me back, gave me a refund voucher for price of the shirt AND shipping, so we'll see how it goes from here

Thumbnail of user mattyp2
2 reviews
5 helpful votes
December 27th, 2019

I purchased four different scarves with dark designs. They are beautiful, but the ink did not penetrate the hems around the edges, so on the backside there is a thin white stripe all the way around the scarf. My Christmas scarf was apparently printed off-center so in addition to the white hems on the back, 2 sides also have white borders that show on the front. I'll probably have to cut and re-hem the edges to get rid of the white stripes which I'm not looking forward to since I know my hems won't be as good as the professionals.

Thumbnail of user jrc11
1 review
2 helpful votes
September 26th, 2019

Bought 3 tee shirts. Satisfied with quality and very happy with multiple purchase discount. But most impressed with incredible customer service

Thumbnail of user damienneb
2 reviews
0 helpful votes
February 10th, 2018

So impressed with the fast, efficient service and ease of organising a refund.

I recently bought a Samsung Galaxy S8 tough phone case; when it arrived I noticed the print was terribly dark. I got into contact with RB, they replied within a couple of hours and offered me a refund immediately, without question.

I was disappointed with the product I received, but I can't be disappointed with the customer service; and I won't hesitate to purchase from RedBubble again (as I've had great products from them before) and am happy to recommend it to others.

Tip for consumers:
https://www.redbubble.com/people/GreenEyedHarpy/shop

Service
Value
Shipping
Returns
Quality
Thumbnail of user alp230
1 review
2 helpful votes
October 26th, 2022

Ordered 3 different shirts. All came a week after projected date. And the status of one of the items never showed any activity, although it did eventually arrive.

Tip for consumers:
Allow extra time for making the product as well as shipping time.

Products used:
shirts

Value
Shipping
Quality
Thumbnail of user jaimieg3
1 review
2 helpful votes
February 22nd, 2018

I ordered some stickers and they came within four days. The quality of the stickers is really good, I feel like they'll last a while as i stuck them onto my laptop. However the only think I could suggest is that when you buy a sticker 'set' it comes as one big sticker instead of individuals. I ended up just cutting them out. Overall they were really good, definitely buying from this site again.

Thumbnail of user jennym107
1 review
1 helpful vote
December 24th, 2017
• Updated review

I wasn't sure what to expect when I found my order was still in progress on the day it was supposed to have arrived, but Redbubble responded to my review here on this site (sitejabber) and all is well. The package arrived yesterday, before Christmas, and it's PERFECT. It's the exact size and print I wanted, and it's really lovely and I can't wait to give this gift. Thank you Redbubble, I will be back!

Withholding My Opinion Till it Ships
December 19th, 2017
• Previous review

I ordered from Redbubble on December 13 and paid for express shipping, to have it delivered by December 19, which is today. However, it's still showing IN PROGRESS, that the sweatshirt isn't made yet. I cannot figure out how to contact them. Obviously, it's a very unique and special Christmas gift and I'll be very unhappy if it doesn't arrive soon.

Thumbnail of user danielv987
1 review
0 helpful votes
November 5th, 2022

Later Edit: They refunded me all the money spent on the site. It is really a shame the orders did not arrive tho. The half of the first order that reached me was really nice and pretty good quality.
Customer support is pretty receptive which is a big plus.

-------------------------------------------------

Avoid if the shipping in your area has no tracking!

My story:
Order 1 - 4 cases, 2 of them arrived, 2 did not arrive at all
Order 2 - received a voucher as a refund for the 2 cases from order 1 and used it to buy other 3 cases (paid a little extra 7 euro) - this order also did not arrive at all
Order 3 - a replacement order for order 2 - also did not arrive at all

Contacted support and they issued a refund for the 7 euro from order 2 because I used the refund voucher from order 1 on order 2. Which is stupid because none of those orders reached me.

So, in the end I lost most of the money spent and waited 2 months for nothing.

Thumbnail of user mariepierd1
2 reviews
2 helpful votes
August 1st, 2020

I ordered a sweater, a note book, a card and a sticker from them, and I receive all of the things I ordered exept the sticker, in 4 days!

The reason why I gave them 4 star is because I took like ten days for the sticker the be delivered. Also the notebooks are very small. Based on the picture, I tought it will be a large notebook. Also tne printing on the notebook is kindda burr so I was a little bit disappointed, but I'm too lazy to return it lol.

The quality of the sweater is amazing I have notthing negative to say about it, same thing for the birthday card I bought.

Finally, the sticker is definitly not worth it, mine was very small( I guess it depend on the sticker you purchase) and they are expensive for what they really are. I might purchase another sweater from them again, but for the notebook and the sticker, it's a no for me.

So if you hesitate to buy cloth from them, I say go for it, but if you are wondering if you should buy some stickers or notebooks from them, you may want to think twice about it.

Tip for consumers:
Get a 10% off your order with the code Cvraimenttoi

Note: the code is in french , because I use the website in this language , I may not work if you apply this code while the web page is in english.

Products used:
All of them duh

Value
Shipping
Quality
Thumbnail of user virginied11
5 reviews
0 helpful votes
April 3rd, 2023

Redbubble Marketplaces is a great site to sell your art, its easy to create an account and you can design a great looking shop with a lot of features.

Thumbnail of user leom162
1 review
2 helpful votes
September 10th, 2020

This was my first Redbubble experience. I was apprehensive as most of us are, because t-shirt sites like this can be wishy-washy. I extensively researched various websites, before finalizing my decision.

As I perused their extensive selections, it was fairly easily to tell which items were lower quality. I picked four shirts that fit what I was looking for. I chose to select two different styles. Two were to be printed on their classic t-shirt choice at about $23 a shirt. The other two on their premium t-shirt style at about $33 a shirt.

The two different styles shipped at different times which was not an issue. They did arrive well before the promissory date.

I was happy, but not totally thrilled with the Dr. Stone (classic) and Hisoka (premium) graphics. They look nice and much like what was promised, but the vinyl was slightly heavier (not a exceedingly so).

I was extremely happy with the Black Clover (classic) and the Pain (premium) graphics. They both came out really great and very natural.

Although many complaints about odor have been written, the shirts came with warnings on the website and in the package about odor from the pre-shrink treatment, and my shirts smelled straight from the store fresh. I did appreciate the warnings. It looks like the company is doing its best in that area.

I do believe Redbubble is worth it. Take your time to look through the designs you want. Multiple artists tackle the same design, but some do it much better than others, which could make this a hit or miss. Shirt sizes fit well, and have not shrunk after the wash. Expect large surface prints to be a little heavier, that way you won't be disappointed. For the price, timeliness, and quality I will definitely purchase from Redbubble again. I hope this helps!

Thumbnail of user redbubbletaggeneratort
1 review
2 helpful votes
December 23rd, 2022

Using the Redbubble tag generator tool https://bit.ly/3vaIMoC can be a good way to get started with finding tags for your products. The tool can suggest relevant tags based on your product title and description, as well as your artwork. It's important to use tags that accurately describe your product and are relevant to your target audience.

In addition to using the tag generator tool, there are a few other strategies you can try to increase sales on Redbubble:

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorenzoc43
1 review
0 helpful votes
December 14th, 2018

My order (iPhone cover, with a photo of a Ferrari F1) arrived one week late, but it is absolutely well manufactured and looks great on my phone. Definitely, it has been a good choice!

Thumbnail of user ryleighs
4 reviews
17 helpful votes
March 27th, 2018

Redbubble is a great place for upcoming artist or people looking to make money to show off their work to the world.

If some products or items that are shipped to you come out blurry or pixelated its not the companys fault. They print what artist sell. Some artist do not follow the rules when it comes to how big or small the image should be.

Shipping is a hassle. Do not pay for express shipping. It may take the same amount or even longer. I've ordered a decent amount of products before and I didn't get 3 items. It was not a big deal cause I did get my money back because I had a protection plan on it. Some people aren't so lucky to do so.

Overall its a great website but look at reviews before ordering your products.

Service
Value
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Thumbnail of user zaidb
1 review
0 helpful votes
September 22nd, 2017

However, I would really appreciated giving me fast shipping since the delay in the first order wasnt my fault and when I paid for the standard shipping in the first time it said that the order will reach me in 3 weeks and after 4 weeks she told me that there was a postal problem and that my order needs another 3 weeks, I would really like to have it with me faster with no extra payments since I shouldve had it a week ago from now and I paid for that.

Thumbnail of user jamiem437
1 review
16 helpful votes
August 6th, 2020

I waited a long time for my order to arrive because it was coming from Spain I received an email telling me by order arrived but it never did arrive so I wrote to red bubble and instead of getting an answer I gave an automated email telling me they're too busy to respond to me. I can deal with a lengthly delivery, I can deal with the product getting lost even. But to be ignored when I contact them is too much and i left a one star review but in the end someone did get back to me and they resent the product which was lovely so all is good and it seems that they do care about their customers afterall.

Thumbnail of user bradleyt14
1 review
0 helpful votes
September 20th, 2017

I am happy withnthecresponsevtime and my question was answered. I would love to see some possible flexibility on print locations, I. E. Choosing whether it's printed in front and back of a garment. I'd love to learn what form of printing process you use to create the background garment coloring and screen/ direct garment, etc etc
Thanks
Bradley
TnTgfx

Thumbnail of user toddh37
1 review
2 helpful votes
July 21st, 2016
Verified purchase

I love the selection of shirts but ran into two issues:
1. The t-shirts are a bit longer than I would have expected.
2. The website allows you to choose the color of the t-shirt, and shows you what it will look like with the design on it, but not always reliably. I ordered a shirt with black print on a grey t-shirt, and the grey was so dark that you can't even see the print. So choose shirt colors wisely.
All of that said, I get compliments on my t-shirts ALL the time.

Thumbnail of user glynna2
1 review
0 helpful votes
November 3rd, 2017

Yes Redbubble is brill... yes brill as in brilliant, yep that good. Chose a t-shirt, paid for t-shirt and they sent the t-shirt... wow... I rolled around on the floor like a monkey when it arrived... x

Sitejabber for Business

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From the business

Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.

Company Representative

Thumbnail of user manojy
Red B.
CS Team
Typically does not respond to reviews

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