Redbubble

The service is not too bad, it's just incomplete and varied in my opinion. They may increase in the future, thank you.

Although I have written two reviews regarding this company, I finally did receive a refund and that is why the more positive star rating. I am still unhappy they could not send the correct apron as shown on the website.
Will not be purchasing anything again.
I just purchased a handcrafted item on ESTY with no problems.

It was supposed to be a dark blue zip-up hoodie. It gave me a black pull over that was delivered to the wrong address. Other than that and the fact it took about an hour to fix the drawstring, it was decent.

I received a redbubble jigsaw puzzle as a gift. The art work was excellent, and the product was attractively packaged. However, the puzzle itself was badly designed and lazily produced. The edge pieces came in only two shapes, except for the four corners, and the interior pieces were all of a single shape, some of which fit ambiguously. In areas where the colors are uniform, assembly is practically impossible. I do, however, appreciate supporting independent artists.

I ordered several baseball jersey t shirts from ThePr00gl0rd. The quality is awful! Material extremely thin and all shrunk 4 sizes when laundered in cold water and cool dry. WASTE OF MONEY!
Stickers and the like from Redbubble have been fine but avoid ThePr00gl0rd at all costs.
JUNK DEALER!.

I ordered a clock and the artwork looked very stunning, but the clockwork system didn't work. I didn't want to return the product to get a new one instead because I would've had to pay customs again because I ordered from Finland, but I was okay with that. I was hoping to leave a review about the product on Redbubble.com, only to realize that there's no way to leave a review. The current reviews on the site are cherry picked there is no way for any customer to leave a review, and thus the overall reviews seem very biased, which lowers the trustworthiness in my eyes.

This is the only time I've had any trouble with Redbubble. I've ordered t-shirts, zipper pouches, tote bags and stickers, and they've been always in excellent condition. The artworks on t-shirts have lasted really well as I've followed the instructions in care tags.

I have also used Redbubble as an artist myself. I hope artists would get a bigger share of the revenue without having to raise the prices immensely, but it's okay considering how safe and easy it is to use the site.

Ordered a T-shirt, was told to expect a confirmation email. Haven't gotten said email. Notified customer service, they said they resent it-still no confirmation email. They ask for an alternate address- what, the one you're emailing me at from CS that works fine isn't good enough for you? So they confirm my order's in progress, but STILL can't seem to figure out how to send a confirmation email to the address they're using to reply to me. Competence level- quite obviously low. Debating any further orders, not fond of people who do business online but can't figure out a simple email. Makes me nervous. Sitejabber is asking for Proof of Purchase- HELLO, that's the problem, they won't send me any!

I've changed this review and increased the score.
I finally received a response from their support. It only took around 2 months to fix a problem with my account.

I fell in love with a watercolor painting by artist Jacqueline Maldonado and ordered a art board to hang on my wall. I was a little worried because it took about five extra days to reach me in Canada. The artists painting is beautiful but when the art board arrived i noticed it had about six or seven small scratches on it. The quality of the printing is really good just really disappointed about the scratches as It's really quite noticeable!

I was deciding which company to sell my graphics through. I tried printful, threadless and redbubble. I had read the best reviews for redbubble so I thought I would probably go with them. But it has not worked out well.

The graphics are inconsistent. I have ordered the same graphic on three different black tops and the graphic was different every time. Parts of the graphic that were supposed to have purple they changed to gray on one shirt. When I reached out about the inconsistency they said the printer said there was something wrong with the graphic not their service. This is very confusing since the other two graphics that were printed were fine (I even sent pictures of the inconsistency, but they blamed the graphic not the printing).
I ordered a different graphic that was red and white and the red was printed burnt orange ( I did not complain about that one and just let it be since I was realizing that redbubble is very inconsistent). I ordered a different graphic on a hoodie that arrived with the graphic peeling. They gave me a one time credit for the peeling graphic.

I ordered one last tshirt with a graphic I had not tried printing yet in hopes it would look ok. That order never arrived. I paid for expedited shipping because when they give a one time credit it can only be used on one order. After 5 days of it being marked shipped but no update in the system I reached out. They said there was nothing they could do and I had to wait for 10 days after it was marked shipped. Guess what? After 10 days it didn't arrive. I reached out, they said the graphic was no longer available and they gave me a credit towards another purchase. They did not offer my money back. They did not offer to remedy the situation. They didn't apologize or take any responsibility for their mistake. This credit is a one time credit that can not be used for multiple orders. Dealing with redbubble has been a headache. I recommend threadless. They have excellent customer service and their printing is consistent.

I got some issue a month ago about my account that had been instant banned for no reasons at all, they finally reinstated but it took a month so I change the rating for that. They say the reasons my account was banned because it was caught it their spam filter.

I ordered a bunch of stickers and a pin on Sep. 25 that was said to come October 2-8 but I only received the pin and it's already the 9th. Now, I understand that deliveries could come late due to covid but I'm still a little mad since it's been 2 weeks and I can't even track my order even though it says I can. The pin was pretty good quality though, so I'll give them that.

In response to my comments below, Redbubble refunded my purchase. It is much appreciated. However, as stated below, no products reached me. What is the purpose then, of providing clients with the hope of receiving customized shirts, only to give them a full refund in return?

Thank you again for your assistance - but please keep this in mind in future.

--

Original post:

Two shirts ordered in August, estimated delivery 6 September. It is now 8 October, and casually noted on their website that it was DELIVERED, incidentally on the day that I am supposed to follow up a missing order. The administration of finding my order thus becoming my problem.

Redbubble is a fraud of a firm. Absolutely disgusted in this scammery.

Do not use this company that sells inferior stickers that cannot be removed from the backing, I purchased a lip reading sticker to put on my mask to alert people to the fact that I can't hear and the stickers do not come apart from the backing. It cost $20 all up and that is disgusting exploitation of deaf people during a time that we are already frustrated about our ability to communicate with others. The stickers are too large to stick on a mask
Edit: red bubble fully refunded cost when I complained, so I have edited this review. Don't buy the stickers but the company seems solid

I've been ordering from Redbubble for years. Last year I purchased two phone cases which ended up being poor quality. I asked to send them back for a refund and was given two vouchers instead. Alright, that's fine. I tried to use one for a Christmas present and it didn't work, emailed redbubble and they told me they changed the voucher code format so my voucher wasn't valid. They issued a replacement which I was able to use with no issues. Here's the problem:

I had a second voucher on a different email address. I was under the impression that both of the original vouchers were invalid due to the voucher format change. My whole family became sick with covid-19 from mid December through the first week on January, so finding the second voucher and asking for a replacement was forgotten. When I found the voucher on my old email account, it was several days past the original voucher expiration. I didn't think this would matter since it was invalid before that anyway, right? I messaged customer service to politely ask for a replacement. First, they marked my issue as resolved without giving a response. I messaged them again, and received a copy/paste email telling me I could join their email list for savings codes. I replied again - still politely asking for help, and now I'm being completely ignored.

Redbubble, since you won't allow me to use the voucher code I was given, please do me a favor and refund my money that I spent for the phone case. I still have it sitting in a drawer and am happy to send it back. I really don't understand how you can treat loyal customers so poorly.

Edited to add: my request was escalated and I received an email providing help with my voucher code last night at 12:16am EST, 9:16pm PST, about 20 minutes after this review was published.

You offer a student discount. Perhaps if you broadened that to discounts in general, then I could type in my military discount, grandma could get her senior citizen discount, my dog could get the service dog discount, you know.

Update! Juan from RedBubble solved my probem while other operator Shadia didn't do nothing, completely ignored my email and attachments.Be careful when you upload parodies of logos, quotes, music albums, movie posters and such. User Lunar-Princess ripped off my design which was even suspended due to "infrignemnt" filed by Sony Entertaiment Music. How did Redbubble placed again on the market design that SME complained about? It also happend to me a couple of times that i would get sales and soon enough those artworks would be removed from marketplace. When it comes to overall expirence i would give 3 starts. Overall expirence is 3 stars because RedBubble doesn't let you create your own promo campaigns and take down some of your designs even when they get a sale.It takes time and idea to put something like that. They should have a list of copyrighted companies so wouldn't waste our time creating artworks. However they will place your designs on Google and chance for getting seen is good especially after sale. Payments are on time and they even when there is a delay they informed you before.

It turns out that the replacement hoodie we thought was lost, was actually the one in customs. They sent us a subsequent one for free which didnt incur customs fees. After posting my review Redbubble offered to reimburse me for the customs fees. Since we got two hoodies, I declined the offer (Im just too honest for my own good) so they gave me a voucher for free shipping on a future item. Id still give tgem 3 stars as the sizing is a bit off and the printing of pictures doesnt quite represent the true colour (see previous review).

The sticker quality wasn't as expected, but RedBubble sent us a refund very fast.
Very friendly support:-)

I would like to suggest that Redbubble begin offering standard fit t-shirts as an option to it's male customers. The unisex t-shirts currently used fit too tightly in the shoulders, chest & arms and simply don't look particularly good on men. The slim fit is also uncomfortable despite the soft material. Purchasing a larger size doesn't seem to help and creates the additional problem of excessive length for those of us who do not want to tuck our shirts into our jeans.

My first order was totally pleased with. Had a tracking number... it was here quickly. The current order has not been a good experience. Shipped on the 8th but still have not received it with no tracking number available. Was told by Jonathan that it would be here on 9-22-17... still has not arrived. Yesterday Elijah said he would re-issue another order and delivery should be October 1,2017. Hoping that the dresses will eventually arrive!

Don't be fooled by the reviews on redbubble as they are fake. I clicked on another item by the same seller and it has the exact same reviews on the same day by the same person. Of course, it didn't stop me from ordering my travel mug which arrived earlier than expected which was a nice surprise. Unfortunately, it didn't arrive in good condition. Looks like the print on the mug wasn't done correctly as it has already started to bubble like they have cleaned it with the wrong product. Still... Good Mug. 6/10 Up to you whether it is worth it.

I initially contacted Redbubble about changing the size of a tshirt. That was resolved instantly and in my reply, I inquired as to if there was any update on when you guys would be making tough cases for the Samsung Galaxy s8. The reply I received about this seems like the employee misunderstood me entirely and thought I was having an issue with the website.