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Claim Your BusinessRedBox has a rating of 1.56 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RedBox most frequently mention customer service, free movie, and credit card problems. RedBox ranks 211th among DVD sites.
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Susan T provided me with excellent customer service! She was very patient and listened to my issues then clarified how things would be resolved!
I am extremely annoyed. I went on their website looking for.1 Tretinoin cream. They had sent me.025% and refused to do anything about it to fix it after I spent $130 on this. I will NEVER use this company again. They expected me to eat the cost and go through the process of speaking to someone again for another prescription. WHY on earth would I give more money to you so you can again send me something I dont want. I USE.1 now. WHY would I want.025?
We rented a movie online. Was given no info on how to get the movie from the machine. I had to google it. Ended up being very easy. Then went to play the movie, it would not work after the first 5 minutes. We got a new promo code for another movie. But was inconvenient. So today we rented another movie. The movie was horrible quality! Very grainy, with several pauses. It also did not fill our whole TV screen. I did try to adjust that. Didn't work. Not impressed. They need better quality control!
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I have stopped renting so frequently, because a lot of their movies are too dark (lighting) or as with most, the volume is very low
I wish the boxes were inside, but it's convenient to use them. They usually have the movies I want to see and normally are in good shape.
It started off ok got alittle better turned out its a life time movie with no real ending or if theres another part but lucky it was free I wont watch again. What is life time movies doing at redbox come on not fair
Selections are horrible. Rarely do you find a current movie. They even recycle 1950 through 1990 movies. Desperate? I think so.
Pricing is a little bit over but otherwise RedBox is okay. Though I'd suggest using alternatives.
I am becoming disenchanted with Redbox --- they took out one that was just a few blocks away and now I have to go. 5 miles from my home. And Redbox increased their prices by 25% --- so I'm paying more and getting less.
And it seems fewer users are inclined to reserve movies online so there's invariably a long line of folks at the kiosk as people wade through the extra-bad search tool at the kiosk. They need to figure out a way to let folks who have reserved online get their disks at the same time other folks are browsing.
Yes, Redbox is a cheap way to rent movies, but there isn't always a good selection. I always visit the redbox when I see one but always get disappointed because I couldn't find one movie I wanted to rent after going through all the pages. Sometimes I will find one or two, but most of the time I can't. But that's just me. For the most part, it's fun and easy.
I'll add inexpensive to the list as well. Though the selection is far from huge, if you enjoy a variety of newer movies, checking out the nearest Redbox is worthy of your time.
They have good deals on rentals but the selection is outdated and you have to get the movie back by the time you rented it the day before or you get charged for an additional night which I did not know until I got charged I would rather use hulu or Netflix less hassle
If you want to see a very popular movie, you must be prepared to be disappointed. On your everyday, crappy movies there is no problem. Situation is I want to see a VERY POPULAR movie, so I stop at the kiosk and there are no copies of it left. So I go home and do a "Hold For Pickup" on the movie. The website happily takes my payment and says I'm all set.
The website has no idea if the movie is really available in the kiosk, so if I then make a special trip to town to get the movie, it may or may not be there. I may or may not be wasting my time going there.
I've chatted with the customer service people at RedBox several times and, bottom line, yeah there's a flaw in the "Hold For Pickup" logic but if it makes a problem for you they'll straighten it out monetarily… of course they can't return your time or your gasoline.
I also found out there is no way to hold for tomorrow. If you ask for a hold today you get a hold for today(whether the movie is in the machine or not) if you want a hold for tomorrow, you have to wait for MIDNIGHT to tick by before you can do the hold. So maybe the best strategy for a POPULAR MOVIE is to do a hold for pickup just after the stroke of midnight and then plan on picking the movie up just before 9PM the next day.
Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games. Online rentals are easy just visit Redbox.com now to select new and upcoming releases, then pick them up at one of 36,000 Redbox locations.
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