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  • Red Apple Audio

Red Apple Audio

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Overview

Red Apple Audio has a rating of 3.14 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Red Apple Audio ranks 115th among Instrument sites.

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How would you rate Red Apple Audio?
Top Positive Review

“Excellent recording environment and wonderful staff”

Tina L.
3/26/19

We recorded the audio for our game at The Red Apple Shed and had a wonderful experience. We left with quality output with so little effort on our part, and we deeply appreciate the effort made by the team during our use of the studio. The range of equipment available for use is astounding and the location is very convenient for Belfast users.

Top Critical Review

“I wish I'd read other reviews before ordering.”

Pete K.
10/30/20

I wish I'd read other reviews before ordering. Item was ordered, paid for and confirmed ie a contract of sale and, as the item was in stock, they were thus obliged to fulfil the contract. Two hours later they cancelled the order. No reason give. No response to emails or Facebook message. Checked the site again, and, surprise, the item was still in stock but at a 25% higher price. I was reimbursed, but this is really not the way to do business.

Reviews (21)

Rating

Timeframe

Other

Thumbnail of user petek82
1 review
0 helpful votes
October 30th, 2020

I wish I'd read other reviews before ordering. Item was ordered, paid for and confirmed ie a contract of sale and, as the item was in stock, they were thus obliged to fulfil the contract. Two hours later they cancelled the order. No reason give. No response to emails or Facebook message. Checked the site again, and, surprise, the item was still in stock but at a 25% higher price. I was reimbursed, but this is really not the way to do business.

Thumbnail of user mattheww1030
1 review
0 helpful votes
April 13th, 2022

They tried to sell what they don't have. My order was cancelled finally, but it took they three days to figure out the problem.

Products used:
Same but from a different supplier. Red Apple wasted my time.

Service
Shipping
Thumbnail of user lisak399
1 review
0 helpful votes
March 26th, 2019

Purchased £350 for 2 items. Sent several emails, no response. Had to call and waste more time on this. Item was not going to be shipped. Was on backorder for a month but they don't tell you that. Asked them to cancel the order and refund the payment. That didn't happen. Had to phone back again and was told to not call back about my refund that wasn't processed for £350. Had to put in a PayPal claim to get the funds back. Bad, bad business. Wish we would've seen the other reviews before purchasing from here. Don't waste your time and money with this company.

Thumbnail of user dickm22
1 review
0 helpful votes
May 3rd, 2018

As title says... bought item through Ebay... nothing since (2 weeks)... no items. No communication... no one answer the phone... can only assume that the business is defunct and the staff all on leave. Unless they all went to a really GREAT PARTY... and cant remember their names... or something. LOSERS... Shall have to get money back through EBAY.

Thumbnail of user ronano5
1 review
0 helpful votes
February 25th, 2019

Bought a pedal from Red Apple Audio on Reverb on Thursday 14/02.

Pedal was listed as in stock.

Contacted to ask when to expect delivery. Told that pedal wasn't actually in stock, but they would receive it on Tuesday 19/02 and it would "be in my hands" the following day.

On Monday a tracking number was added to my order
Contacted again. Was told that this was an automated dummy' tracking number, and the real tracking number would be added as soon as it was dispatched on Tuesday.
No updated tracking on Tuesday.

Pedal didn't arrive on Wednesday, tracking still not updated.
Contacted again. Was told that the pedal was dispatched on Tuesday, but they ignored my request for the correct tracking information.

No pedal on Thursday or Friday.
Contacted again. Told that there may be a problem with the items they dispatched on Tuesday (really!). Also tried to convince me that the unrecognised tracking number that they previously stated was an automated dummy code is the real and correct tracking number. Told me that they would resolve the issue on Monday because they don't work on the weekend. Promised to send a new one via special delivery if it hadn't arrived on Monday.

Now it's Monday 25/02,11 days since I ordered a pedal that was listed as in stock. Still no pedal, still no tracking update, still no effort to resolve the issue, and no replacement sent as promised.

Instead of resolving my issue, they cancelled the order without my consent. Reason - they lied about having stock to send a replacement. The absolute worst seller I have ever dealt with.

Thumbnail of user neilc61
1 review
1 helpful vote
October 5th, 2017
Verified purchase

Wanted to buy some speaker guards as advertised on the web site. Nothing was delivered, emailed, left voice mails no response. Eventually got through and was given a load of rubbish excuses. Got my money back and moved on.

Thumbnail of user markm419
Craig R.

We are sorry to hear you had a bad experience with us.

Thumbnail of user kieranb7
1 review
1 helpful vote
January 24th, 2018

Ordered the AT2020 microphone off of amazon from this seller, waited a week for the delivery and now it hasn't showed up and is a day late. Waiting for a response via email. Reading online, others have been given the mix up of labels excuse.

Thumbnail of user lisah356
1 review
1 helpful vote
December 4th, 2017
Verified purchase

Ordered an item for christmas, received order confirmation and amount was deducted from my account. So far so good. The next day received email stating order was canceled because they did not have enough stock to fulfill my order and my payment has been refunded. That was November 29th; it is now December 4th and still the funds have not showed back up in my account. Emailed them on December 2nd and still no refund or response from my email. Very disappointed in my experience first and last time buying from them. Would still like to know where my refund is...

Thumbnail of user markm419
Craig R.

Hi there we informed you that the product is no longer available and a refund was given on November 29th. If you need anything else please let us know.

Thumbnail of user guym48
1 review
1 helpful vote
October 29th, 2017

I ordered an item of which they 4 in stock. The item was expensive but was sent without tracking. When it didn't arrive I contacted them and was told to check with neighbours and the post office. They then told me they had tracked it down at a depot and the label was ripped off.

The package was ALREADY A WEEK OVERDUE and I was told it would have to be sent back to N Ireland for it to be checked before sending it out again.

Why they didn't think of sending out another straight away beats me! I suggested this. "I will ask dispatch to make sure this happens." (Complete email response) 5 days, and several requests for tracking numbers and delivery details, later THEY STILL HAD NOT SENT IT.

They said they would then have to give me a refund. So I purchased an identical item from a different company who would send it to me with next day delivery. Then I had another email from Redappleaudio who said that they are sending it giving tracking numbers this time. Obviously, I cancelled this delivery and went with the company who had treated me well.
Still Redappleaudio MADE ME FEEL AS IF I WAS WRONG and said that they would "re-issue a refund" (not sure if legally they would have been able to take money from my account if they had issued a refund).

I then had a very short email "Apologies." Is that it?
At least I did get a refund.

Thumbnail of user markm419
Craig R.

Sorry to hear you had this experience.

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Buy Musical Instruments, Pro Audio, Studio & Recording Equipment, Microphones and Amps, DJ equipment and DJ software online.

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