RecoveryDisks

Michael,

I apologize about the experience you had with our company. I assure you that our discs are copies of the original discs that came with your computer. You CANNOT find these for free on the internet. Please stop spreading false information. It is fairly obvious from the other customers that have written reviews that our product does work and is exactly what they need to restore their computers back to full functionality.

Additionally, I cross referenced your name and account information provided and it does not appear that you are a customer of ours.

We do not appreciate our competitors spreading false information.

I apologize about the experience you've had with our company. Please note that on our website we do post the shipping time estimations. It is written in quite a few places. Additionally, there is also a terms and conditions box that you must agree to before you can place the order. Unlike most companies, we try to make the process as painless as possible. That is why our terms and conditions box only has 5 short paragraphs. One of the very first one states that the shipping times MAY be up to 14 business days! Obviously, we don’t want to upset any of our customers so we try to make it as obvious as possible to our customers that there may be a wait for your product. Please keep in mind, we are a small company. We sell our discs at the absolute possible LOWEST price. Because of this, we do not have a large staff on hand.

Please note that you also called numerous times and emailed numerous times. This resulted in your number being blocked by the system for too many calls. Unfortunately, we have a large problem with people spamming our 800 number trying to run up the charges. Because of this, if you call 5 times in a 10-minute period, the system will auto block your number and it might take a few days for someone to verify that it was an accident, or a legitimate call, instead of spam. I do apologize about this.

If you would like to order from us in the future, you are more than welcome to. We will provide you discount off your order and cover overnight shipping for you to try and make you experience more enjoyable. While we do not take full responsibility for the issues at hand (because we delivered well within our time frame,) we would like to extend an apology and let you know that we will make it up to you if given the opportunity.

Thank you and we look forward to working with you in the future.

Thanks Caitlin, for your review. I do apologize about the experience you've had with us and would like to point out a few points for the potential customers that might be deterred from our service by reading your review.

1. When you called, I was the technician that answered and helped you. I was not aware I was short and rude with you. I apologize about that. I do remember our conversation and I remember laughing and joking with you about the geek squad. No rudeness or shortness there.

2. We have contract with the Geek Squad, I work with them on a daily basis (why they didn’t call us directly for help is interesting.) They are high school students that are not qualified to work on computers. I asked you to go get your computer and your money back and I would help you myself with the installation. I do not believe offering you support and help is rude, or being short. Please, in the future, do not trust your expensive electronics to Geek Squad. It’s been proven in the past that they will tell you something completely different is wrong with your computer or that something doesn’t work so that you will buy a new machine in-store. I am of the opinion that our average customers is much more qualified to use these discs (they're that easy!)

3. I have called you and texted you numerous times about this. You responded the first few times and then failed to do so after offering support to get this squared away. You do not appear interested in a resolution. My experience of customers who complain about the discs not working and then cut off communication later, is that they eventually do get the discs to work and then no longer want to talk to us to resolve the issue, because it’s already resolved. If it is resolved, please remove this review, or at least post a follow up review. Additionally, you could remove the review altogether.

4. All CD sets are tested before they leave our office to avoid situations like this. We test every product to make sure that issues like this are kept to a minimum. You would not believe how many calls with get from Geek Squad or other big box stores that are UNABLE to follow the directions included with the order. The majority of technical calls we get are from "technicians" that state there is a problem with the CD. As soon as they start following directions, they have no issues installing them. In fact, I know for 100% certainty that you would have no problem installing the discs on your own. They're that easy to install!

5. Please call me or text me back to resolve this. If you are genuinely still having an issue with your computer and the discs did not work, I want to help resolve it. If it is a problem with our discs, we will replace them IMMEDIATELY.

6. As posted in the terms and conditions on the website, there are absolutely no refunds or exchanges under any circumstances. That is because they're a technical product, we test it for functionality before it leaves the office.

The discs do come with clear and concise directions. Out of 100 orders, maybe 5 people call in with issues similar to Caitlin’s, above. If you find yourself in a similar situation and are frustrated, please do not blame the discs. Give us a call directly at 800-896-2363, option 3, and explain your situation. We will do our best to point you in the right direction. Thank you.

Thank you for the review Dan. I apologize about not replying to you sooner. We didnt realize that we had a SiteJabber page in which we could log in and communicate with customers. We apologize about your experience.

When I look up your name and account with the information provided, it appears that your package was delivered within 5 business days as was our policy back in 2011. Please contact us directly at 800-896-2363 option 3 if you have any questions.